A critical approach to fatigue risk factors in cockpit and cabin crew for the flight safety in aviation industry

This paper aims to develop a critical approach to flight safety by assessing theoretical and empirical studies on fatigue risk factors in cockpit and cabin crew. This paper also builds a fundamental basis for managing fatigue risk factors in the aviation industry. The main contribution of the paper demonstrates the fact that primary and secondary fatigue risk factors in cockpit and cabin crew affect the level of job satisfaction, operational efficiency, and flight security.

Airline Cabin Crew Team System’s Positive Evaluation Factors and Their Impact on Personal Health and Team Potency

Recently, many airline companies have trialed introducing team systems to manage crew members and enhance competitiveness systematically through the efficiency of manpower operation. Cabin crew members share in a sense of unity when spending time with team members outside of work hours. Cabin crews must be able to resolve unexpected issues—fires, aircraft defects, medical emergencies, and sudden airflow changes—quickly and accurately. As unexpected issues may result in major accidents, it is crucial that cabin crew members can take responsibility for passenger safety and offer satisfactory services to customers. Furthermore, most cabin duties require cooperation and are highly interdependent; thus, respect and teamwork are essential. This empirical study aims to identify and examine the positive factors of the team system used to evaluate causalities in job satisfaction, team potency, and mental health. The research model is developed based on a theoretical review, focusing on five positive factors—sense of belonging, mutual support, communication, motivation, and work flexibility—and dependent variables: job satisfaction, team potency, and mental health. Sense of belonging, communication, and work flexibility significantly affected team potency along with job satisfaction. This study has practical implications, providing guidance for the sustainable development of team systems for airline crew management.

PENGARUH KEPUASAN KERJA TERHADAP TURNOVER INTENTION CABIN CREW MASKAPAI X DENGAN ORGANIZATIONAL COMMITMENT DAN INTENT TO STAY SEBAGAI VARIABEL MEDIASI [EFFECT OF JOB SATISFACTION ON TURNOVER INTENTION OF AIRLINE CREW ON X AIRLINE WITH ORGANIZATIONAL COMMITMENT AND INTENT TO STAY AS THE MEDIATING VARIABLE]

<p>This study was conducted to determine the effect of job satisfaction on the turnover intention of airline crew on X airline with organizational commitment and intent to stay as the mediating variable. This study uses a quantitative method, using convenience sampling technique to determine the sample of airline X airline cabin crew throughout Indonesia who are still actively contracted and working for airline X, this airline is under the auspices of PT Lion Mentari Airlines. There were 85 cabin crew whose data were successfully collected through a questionnaire distributed on google form. The data that has been collected is processed with PLS SEM using program SmartPLS software. The results showed that job satisfaction has an influence on organizational commitment, organizational commitment has an influence on intent to stay, job satisfaction has an influence on turnover intention, and job satisfaction has an influence on turnover intention of airline crew cabin X with organizational commitment and intent to stay as the mediating variable. The managerial implication of this research suggests that airline X can make efforts to improve cabin crew job satisfaction in order to increase organizational commitment and intent to stay and reduce the turnover intention of cabin crew.</p><p><strong>BAHASA INDONESIA ABSTRACT:</strong></p><p>Penelitian ini dilakukan untuk mengetahui pengaruh kepuasan kerja terhadap <em>turnover intention cabin crew </em>maskapai X dengan <em>organizational commitment </em>dan <em>intent to stay </em>sebagai variabel mediasi. Penelitian ini menggunakan metode kuantitatif, dengan menggunakan teknik <em>convenience sampling </em>untuk penentuan sampel kepada para <em>cabin crew </em>maskapai penerbangan X di seluruh Indonesia yang masih aktif dikontrak dan bekerja di maskapai penerbangan X. Maskapai ini berada di bawah naungan PT Lion Mentari Airlines. Terdapat 85 <em>cabin crew </em>yang berhasil dikumpulkan datanya melalui kuesioner yang disebar dengan <em>google form</em>. Data yang telah dikumpulkan diolah dengan alat statistik<em> </em>PLS-SEM dengan program SmartPLS. Hasil penelitian menunjukkan bahwa kepuasan kerja memiliki pengaruh terhadap <em>organizational commitment, organizational commitment</em> memiliki pengaruh terhadap <em>intent to stay</em>, kepuasan kerja memiliki pengaruh terhadap <em>turnover intention</em>, dan kepuasan kerja memiliki pengaruh terhadap <em>turnover intention cabin crew</em> maskapai penerbangan X dengan <em>organizational commitment</em> dan <em>intent to stay</em> sebagai variabel mediasi. Implikasi manajerial dari penelitian ini disarankan maskapai X dapat melakukan upaya untuk meningkatkan kepuasan kerja <em>cabin crew </em>supaya dapat meningkatkan <em>organizational commitment </em>dan <em>intent to stay </em>serta mengurangi tingkat <em>turnover intention </em>dari <em>cabin crew</em>.</p>

THE MEDIATING ROLE OF LIFE SATISFACTION ON THE RELATIONSHIP BETWEEN EMOTIONAL LABOR BEHAVIORS AND DEPRESSION

The aim of the study is to investigate the mediator role of life satisfaction in the relationship between emotional labor behaviors and depression levels among flight cabin crew. Participants were consisted of 222 (183 women and 39 men) between the ages from 23 to 45 (M=28.75, SD=4.63). Mediation modeling was tested by the bootstrapping sampling method (PROCESS-Model 4) and the results demonstrated that life satisfaction mediated the relationship between emotional labor behaviors, particularly surface acting, deep acting and naturally felt emotion, and depression. The findings provide information to understand the underlying mechanism of depression among workers especially work in an emotional labor industry and promising implications to improve intervention programs within life satisfaction among flight cabin crew for airlines companies. Keywords: Emotional labor, emotional labor behaviors, life satisfaction, depression, flight cabin crew