The Negative Effects of Customer Incivility on Service Employees’ Work and Life Domain : Moderated Mediation Effect of Perceived Organizational Support and Psychological Distress

2017 ◽  
Vol 46 (3) ◽  
pp. 663-690
Author(s):  
Mimi Kim ◽  
Boyoung Kim
Keyword(s):  
Psychological Distress ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Moderated Mediation ◽  
Life Domain ◽  
Mediation Effect ◽  
Negative Effects ◽  
Service Employees ◽  
Work And Life

scholarly journals The relation between employees’ self-directedness and work-related learning intention

2018 ◽  
Vol 31 (1) ◽  
pp. 33-58
Author(s):  
Jihye Kim ◽  
KiHak Lee
Keyword(s):  
Organizational Support ◽  
Affective Commitment ◽  
Online Survey ◽  
Perceived Organizational Support ◽  
Moderated Mediation ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Moderation Effect ◽  
Work Related ◽  
Learning Intention

The current study aimed to examine the relationship of antecedent variables of employees’ work-related learning intention. More specially, this study investigated the moderated mediating effect of perceived organizational support through affective commitment on the relation between self-directedness and work-related learning intention. To perform this study, online survey was conducted by Korean employees who were working in private enterprises. Total 311 data(men=148, women=163) were analyzed using SPSS 21.0 and SPSS Macro. A moderated mediation is an integrated model that combines mediation and moderation effect therefore we sequentially tested the effects of mediation, moderation and moderated mediation. The results of this study were as following. First, the mediation effect of affective commitment on the relation of self-directedness and work-related learning intention was verified. Second, perceived organizational support moderated the relation between self-directedness and affective commitment. Lastly, the moderated mediation effect of perceived organizational support on the relation between self-directedness and work-related learning intention through affective commitment was identified to be statistically significant at higher perceived organizational support group by using SPSS Macro. This study further expanded the understanding of the antecedent variables and its relationship on employees’ work-related learning intentions. Implications and limitations of this study as well as the suggestions for the future study were discussed.

Exploring the affective mechanism linking perceived organizational support and knowledge sharing intention: a moderated mediation model

2017 ◽  
Vol 21 (4) ◽  
pp. 946-960 ◽  
Author(s):  
Chang-Wook Jeung ◽  
Hea Jun Yoon ◽  
Myungweon Choi
Keyword(s):  
Knowledge Sharing ◽  
Organizational Support ◽  
Affective Commitment ◽  
Perceived Organizational Support ◽  
Moderated Mediation ◽  
Mediation Model ◽  
Content Type ◽  
Moderated Mediation Model ◽  
Organizational Tenure ◽  
The Relationship

Purpose The purpose of this paper is to investigate the moderated mediation model in which the effect of perceived organizational support (POS) on knowledge sharing intention is mediated by levels of individual affective commitment to the organization, while the relationship between POS and affective commitment is moderated by organizational tenure. Design/methodology/approach Hypotheses on mediation, moderation and moderated mediation were tested with data collected from Korean for-profit organizations. Conditional process analyses with bootstrapping supported all three hypotheses. Findings The findings demonstrate that the relationship between POS and knowledge sharing intention is mediated by affective organizational commitment. In addition, the mediation effect is strengthened when an individual’s organizational tenure is low. Theoretical and practical implications and directions for future research are followed. Originality/value This study contributes to the literature on knowledge sharing by providing a basis for understanding the mediating mechanism through which POS influences knowledge sharing intention, and, ultimately, organizational functioning via individual affective attitude. This is the first attempt examining the role of organizational tenure as a key contingency factor in knowledge sharing. By investigating the underlying logic of individual intention to share knowledge, this study expands the current spectrum for knowledge management.

scholarly journals Authentic Leadership and Teachers’ Intention to Stay: The Mediating Role of Perceived Organizational Support and Psychological Capital

2019 ◽  
Vol 9 (3) ◽  
pp. 67 ◽  
Author(s):  
Andrea Aria ◽  
Parivash Jafari ◽  
Maryam Behifar
Keyword(s):  
Organizational Support ◽  
Structural Equation ◽  
Authentic Leadership ◽  
Perceived Organizational Support ◽  
Psychological Capital ◽  
Mediation Effect ◽  
Equation Modeling ◽  
Intention To Stay ◽  
Mediating Role ◽  
Positive Direct

This paper aims to explore the mediation effect of psychological capital and perceived organizational support on therelationship between authentic leadership and intention to stay. The structural equation modeling technique was usedto test the hypothesized model. A survey was administered to collect data targeting a sample of randomly selectedteachers working at high schools in Tehran. The results suggest that authentic leadership significantly influencesteachers’ intention to stay, psychological capital, perceived organizational support. As predicted, both perceivedorganizational support and psychological capital had a significant positive direct effect on intention to stay. Theeffect of authentic leadership on intention to stay was found to be mediated by teachers’ psychological capital andperceived organizational support. This study shows how leaders can enhance teachers’ intention to stay by applyingauthentic leadership, engendering psychological capital and creating supportive environment.

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