Journal of Service Research and Studies
Latest Publications

TOTAL DOCUMENTS

60

(FIVE YEARS 0)

H-INDEX

1

(FIVE YEARS 0)

Published By The Society Of Service Science

2234-2850

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

A study on effects of Customer contact staff of Service training on job satisfaction and organizational loyalty

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.053 ◽

2017 ◽

Vol 7 (1) ◽

pp. 53-64

Author(s):

Youngsoon Kim

Keyword(s):

Job Satisfaction ◽

Customer Contact ◽

Organizational Loyalty ◽

Service Training

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Introduction of Service Science for Sustainable Development

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.027 ◽

2017 ◽

Vol 7 (1) ◽

pp. 27-40

Author(s):

Baehoon Yeom ◽

Hyunsoo Kim

Keyword(s):

Sustainable Development ◽

Service Science

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The Effects of High Commitment HRM on the Service Performance: Mediating Effect of Internal Innovation Direction

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.065 ◽

2017 ◽

Vol 7 (1) ◽

pp. 65-82

Author(s):

Jin-Hee Kim

Keyword(s):

Service Performance ◽

Mediating Effect

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Analysis of Policy Streams and Policy Narratives for Paradigm Change in Service Development Policy in Korea

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.001 ◽

2017 ◽

Vol 7 (1) ◽

pp. 1-14

Author(s):

Kioh Jeong

Keyword(s):

Development Policy ◽

Service Development ◽

Paradigm Change ◽

Policy Narratives ◽

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A Study on Service Industry Development Policy by Service Nature

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.015 ◽

2017 ◽

Vol 7 (1) ◽

pp. 15-26

Author(s):

Hyunsoo Kim

Keyword(s):

Development Policy ◽

Service Industry ◽

Industry Development

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The Effect of Organizational Relations and Technology Factors on Logistics Performance of Logistics Firms

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.041 ◽

2017 ◽

Vol 7 (1) ◽

pp. 41-52

Author(s):

Seon Gyu Yi

Keyword(s):

Organizational Relations

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A Future Study Agenda Applying Service Research Framework

Journal of Service Research and Studies ◽

10.18807/jsrs.2017.7.1.083 ◽

2017 ◽

Vol 7 (1) ◽

pp. 83-96 ◽

Author(s):

JeungSun Lee ◽

Jinho Ahn ◽

Hyunsoo Kim

Keyword(s):

Future Study ◽

Service Research ◽

Research Framework

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Factors of Service Recovery Performance of Emotional Laborers

Journal of Service Research and Studies ◽

10.18807/jsrs.2016.6.4.001 ◽

2016 ◽

Vol 6 (4) ◽

pp. 1-13

Author(s):

Hyeonsu Byeon

Keyword(s):

Service Recovery ◽

Service Recovery Performance ◽

Recovery Performance

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A Study of Investment Efficiency about Equity Linked Bond

Journal of Service Research and Studies ◽

10.18807/jsrs.2016.6.4.059 ◽

2016 ◽

Vol 6 (4) ◽

pp. 59-74

Author(s):

Sun-Je Kim

Keyword(s):

Investment Efficiency

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An Analysis of the Importance of the Success Factors in Operation Stage of ERP System

Journal of Service Research and Studies ◽

10.18807/jsrs.2016.6.4.035 ◽

2016 ◽

Vol 6 (4) ◽

pp. 35-45

Author(s):

Seon Gyu Yi

Keyword(s):

Success Factors ◽

Operation Stage

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