Latent Growth Modeling of Customer Incivility: On the Relationships among Affect-appraisal, Customer Incivility and Emotional Exhaustion

2021 ◽  
Vol 34 (6) ◽  
pp. 977-1006
Author(s):  
Kyunguk Yang ◽  
Yeon Joo Chae
2004 ◽  
Author(s):  
Kathleen Bentein ◽  
Robert J. Vandenberg ◽  
Christian Vandenberghe ◽  
Florence Stinglhamber

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