scholarly journals A CASE STUDY OF KNOWLEDGE MANAGEMENT PRACTICES AT THE INTERCONTINENTAL HOTELS’ GROUP

2021 ◽  
Vol 8 (1) ◽  
pp. 17-29
Author(s):  
Christoph Voegeli
Keyword(s):  
Knowledge Management ◽  
Hospitality Industry ◽  
Management Practices ◽  
Hotel Industry ◽  
Global Knowledge ◽  
Management Framework ◽  
Level Data ◽  
Knowledge Management Practices ◽  
Basic Level

Purpose of the study: This study aims to gain an understanding of how (and if) the InterContinental Hotels Group (IHG) manages knowledge to create value. Methodology: Publicly available data about the IHG were assessed using Pawlowski and Bick’s (2015) Global Knowledge Management Framework (GKMFW) to determine the extent to which the IHG is implementing knowledge management (KM). Four experts reviewed the findings for validation. Main findings: Knowledge management (KM) practices are used by the IHG at a basic level. Data collected in this study indicate that the IHG is not connecting KM processes in its strategy. This research highlights that the IHG and potentially other hotel companies could integrate KM to enhance their performance. Applications of this study: The study’s findings are important for hotel industry stakeholders (academics, hotel executives, owners, etc.), assisting them to better understand “hotel KM”. Stakeholders are encouraged to implement holistic and purposeful KM programs (i.e., a framework), potentially delivering more value to their organizations. Novelty/Originality of this study: This study is the first attempt to investigate KM activities in one major standard-setting hotel company (SSHC), as defined by Boardman and Barbato (2008). It highlights the limitations in hotel-specific KM research and the limited way in which KM is being applied in the InterContinental Hotels Group (IHG). It not only identifies a gap in the literature about KM in the hospitality industry but starts to fill this gap.

Barriers and Enablers to Knowledge Management in the Pakistani Hospitality Industry

2020 ◽  
pp. 188-204
Author(s):  
Nazima Elahi
Keyword(s):  
Knowledge Management ◽  
Quantitative Research ◽  
Hospitality Industry ◽  
Management Practices ◽  
Law And Order ◽  
Fundamental Factor ◽  
Fuzzy Delphi ◽  
Knowledge Management Practices ◽  
Poor Infrastructure

Knowledge has become a fundamental factor for success of organizations in today's dynamic and competitive era. Due to globalization, the survival of organizations rests upon their ability to attain and retain knowledge. Like other assets, knowledge management (KM) has gained considerable attention in the field of management. Present research is a case study carried for a focalized examination of knowledge management practices in hospitality industry of Pakistan and highlighting the antecedents that impede the KM application to this industry. The study conducted a detailed and comprehensive review of literature including both qualitative and quantitative research studies and formed a list of antecedents. Later, the application of fuzzy Delphi method (FDM) concluded that there are factors like bad law and order situation, lack of support from top management, employees' turnover, conflict among employees, lack of formal knowledge on KM, and its application and poor infrastructure facilities are among the top barriers that hinder the application of KM in the hospitality industry of Pakistan.

Knowledge Management Practices in SME: Case Study in Basque Country SME

2013 ◽  
pp. 105-111 ◽  
Author(s):  
Izaskun Alvarez ◽  
Ernesto Cilleruelo ◽  
Ibon Zamanillo ◽  
Enara Zarrabeitia
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Basque Country ◽  
Knowledge Management Practices

A Framework for Improving Knowledge Management Practices in Namibian Software Companies

2016 ◽  
Vol 15 (01) ◽  
pp. 1650003 ◽  
Author(s):  
Gloria Ejehiohen Iyawa
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Structured Interviews ◽  
Software Developers ◽  
Management Framework ◽  
Software Developer ◽  
Study Approach ◽  
Software Companies ◽  
Km Strategy

Software development (SD) companies employ, train and provide software developers with the platform to improve their skills. Unfortunately, these investments are lost when a software developer resigns from the company or is not physically available to carry out work activities. This is a major problem experienced in Namibian SD companies. This paper investigates how knowledge is transferred and retained by software developers in Namibian SD companies. Using a case study approach, five software developers were purposively selected from five software companies in the city of Windhoek, Namibia. Data were collected using structured interviews. The findings revealed that Namibian SD companies do not have a formal knowledge management (KM) strategy in place, management is not involved in KM practices and experienced software developers are not willing to participate in the KM process as a result of job insecurities. The findings also revealed that knowledge gaps are created in Namibian SD companies when an experienced software developer resigns from the company, and this consequently hampers the SD process. Based on the findings, the study therefore proposes a knowledge management framework (KMF) for Namibian SD companies, which incorporates the needs of each software developer as well as the needs of the SD company to create an effective KM for Namibian SD companies. The KMF for Namibian SD companies were presented to five experts in the field of Software Engineering. The experts validated the KMF for Namibian SD companies and found it useful within the context of Namibian SD companies. The KMF for Namibian SD companies is expected to improve the way KM processes are carried out in Namibian software companies, providing a realistic approach to improving KM practices.

Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country

2010 ◽  
pp. 176-197
Author(s):  
Minwir Al-Shammari
Keyword(s):  
Knowledge Management ◽  
Best Practice ◽  
Management Practices ◽  
Arab Country ◽  
Buying Behavior ◽  
Study Approach ◽  
Important Region ◽  
Proposed Model ◽  
Knowledge Management Practices

This chapter seeks to develop a model for understanding Knowledge Management (KM) practice in an Arab socio-economic context. To achieve the objectives of the study, a conceptual KM model was proposed and described; it was then illustrated using a case study. The chapter adopts a case study approach as a powerful source of understanding the KM specificities. Twelve interviews were conducted with executives of a telecommunications company, and then were systemically analyzed. Based on the findings of the study, a profile of KM in an Arab country is developed as well as a holistic and integrative KM model. The final model concludes with a proposed a three-layer KM model. The first layer includes KM drivers (market liberalization, technological advancements, and customers’ preferences); the second includes KM processes (knowledge strategizing, sourcing, composing, sharing, and using), whereas the third layer includes KM enablers (KM buying behavior, convergence of business and technology, source-data quality, project championship, process-based structure, and sharing culture). However, the proposed model requires further testing through conducting more case studies to be able to capture the best practice of KM in this important region.

The linkage between knowledge management practices and organization based projects for better learning outcome

2019 ◽  
Vol 33 (1) ◽  
pp. 166-178 ◽  
Author(s):  
Parijat Upadhyay ◽  
Manas Paul
Keyword(s):  
Knowledge Management ◽  
Business School ◽  
Design Methodology ◽  
Management Practices ◽  
School Setting ◽  
Content Type ◽  
Knowledge Management Practices ◽  
Comprehensive Framework ◽  
Industry Needs

Purpose The purpose of this paper is to provide a framework to understand and reflect upon issues, which can help in producing better industry-ready students graduating from business schools. Design/methodology/approach The paper examines research conducted in the area of knowledge management (KM) and proposes a conceptual framework that can be used by academic institutions to engage students and prepare them for industry needs so that they are better industry-ready graduates. A case study based approach has been adopted in this study. Findings In line with the literature-based analysis, a framework for better industry ready students has been proposed, illustrating the linkage between KM, learning from organization-based projects, industry feedback and inputs from international accreditation bodies in higher education. Originality/value This paper has provided a comprehensive framework that contributes to the understanding and refining the academic processes in a business school setting with the help of learning from academic KM process. Such a framework has not been previously developed by previous researchers.

Knowledge management practices in facilities organisations: a case study

2008 ◽  
Vol 6 (1) ◽  
pp. 5-22 ◽  
Author(s):  
Chaminda Pathirage ◽  
Richard Haigh ◽  
Dilanthi Amaratunga ◽  
David Baldry
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Knowledge Management Practices

scholarly journals Necessity of Knowledge Management Practices in TVET Projects in Nepal

2020 ◽  
Vol 5 ◽  
pp. 38-48
Author(s):  
Devendra Adhikari
Keyword(s):  
Knowledge Management ◽  
Vocational Training ◽  
Management Practices ◽  
Case Study Research ◽  
Sources Of Knowledge ◽  
Implementation Period ◽  
International Donor ◽  
Knowledge Management Practices ◽  
Secondary Information

Unemployed youths in Nepal have been receiving vocational training through different projects with the support of international donor communities. Many of these projects simply meet their objectives by fulfilling the quotas of the training participants. There are some TVET projects in Nepal, which do not have priorities in sharing the learning and good practices that were gained during their implementation period due to the lack of Knowledge Management (KM) and disseminating mechanism. The purposes of this article are (i) to disseminate some activities and learnings gained by a Technical Education and Vocational Training (TVET) Project in Nepal which trained nearly 3000 youths from 2012-2016, and (ii) tracing out the importance of the KM practices in every TVET projects. This is a case study research in which secondary information such as the review of the project documents and the reflections of the author as a practitioner-scholar have been used as data. The findings of this research reveal that every TVET project in Nepal has gathered vast sources of knowledge and data. These learning will be beneficial to other forthcoming projects of similar nature. If these data and knowledge are shared among other TEVT project's, then huge financial resources of the state will also be saved. This research article could help us to consider about the importance of KM system in TVET projects.

Sign in / Sign up

Export Citation Format

Share Document