In a context marked by mandatory social distancing as a measure of fighting the Coronavirus Disease 2019 (Covid-19), the Universidade Federal do Maranhão (UFMA) library had to intensify offering their services remotely. Therefore, we analyzed how these services are disseminated through the website for the users with sensorial disabilities. We performed a documental analysis, evaluated the library’s website through the “Web for all movement” organization, and through direct observation of the services made available by the library’s website. Accessibility and communication problems for users with sensory disabilities included the inexistence of audio description for blind users and the interpretation of the Brazilian Sign Language by the avatar, which does not meet the informational necessities of deaf users. Given the observed facts, we found that UFMA’s library has to articulate improvements regarding the rules of communication accessibility aiming for information democratization, autonomy and promotion of social and educational inclusion of the disabled person.
ACCESSIBILITY: CLOSED CAPTION, BRAZILIAN SIGN LANGUAGE (LIBRAS), AUDIO DESCRIPTION AND UPDATING OF STANDARDS