The Structural Relationships among Perceived Customer Dysfunctional Behavior, Job Engagement, and Customer-Orientation in Hotel Employees : Focusing on the moderating effect of self-control

Journal of Tourism Management Research ◽

10.18604/tmro.2018.22.2.1 ◽

2018 ◽

Vol 22 (2) ◽

pp. 1-23

Author(s):

Kisung Kim ◽

Keyword(s):

Customer Orientation ◽

Moderating Effect ◽

Self Control ◽

Job Engagement ◽

Dysfunctional Behavior ◽

Hotel Employees ◽

Structural Relationships

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The Structural Relationships among Perceived Customer Dysfunctional Behavior, Job Satisfaction, and Customer-Orientation in Hotel Employees : Focusing on the moderating effect of need for achievement

Journal of Tourism Management Research ◽

10.18604/tmro.2018.22.3.10 ◽

2018 ◽

Vol 22 (3) ◽

pp. 207-232

Author(s):

Sangjeong Moon ◽

◽

Nahye Park

Keyword(s):

Job Satisfaction ◽

Customer Orientation ◽

Moderating Effect ◽

Need For Achievement ◽

Dysfunctional Behavior ◽

Hotel Employees ◽

Structural Relationships

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The Structural Relationships among Social Face Sensitivity, Job Engagement, and Organizational Citizenship Behavior in Hotel Employees : Focusing on the moderating effect of Career Growth Opportunity

Journal of Tourism Management Research ◽

10.18604/tmro.2019.23.5.6 ◽

2019 ◽

Vol 23 (5) ◽

pp. 119-141

Author(s):

Sangjeong Moon ◽

Keyword(s):

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Moderating Effect ◽

Citizenship Behavior ◽

Job Engagement ◽

Hotel Employees ◽

Structural Relationships ◽

Growth Opportunity ◽

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The Structural Relationships between Psychological Capital, Job Satisfaction and Organizational Commitment of Hotel Employees : Focusing on the moderating effect of perceived organizational support

Journal of Tourism Management Research ◽

10.18604/tmro.2016.20.6.1. ◽

2016 ◽

Vol 20 (6) ◽

pp. 1-27

Author(s):

Kisung Kim ◽

◽

Sangjeong Moon

Keyword(s):

Job Satisfaction ◽

Organizational Commitment ◽

Organizational Support ◽

Perceived Organizational Support ◽

Psychological Capital ◽

Moderating Effect ◽

Hotel Employees ◽

Structural Relationships

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The Effects of Emotional Intelligence on Job Satisfaction and Customer Orientation of Hotel Employees: Moderating Effect of Value Sharing

GLOBAL BUSINESS & FINANCE REVIEW ◽

10.17549/gbfr.2017.22.1.80 ◽

2016 ◽

Vol 22 (1) ◽

pp. 80-90

Author(s):

Jieun Lim ◽

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Customer Orientation ◽

Moderating Effect ◽

Value Sharing ◽

Hotel Employees

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Effect of Emotional Labor on Service Commitment and Customer Orientation among Hotel Employees -moderating effect of supervisor's emotional intelligence-

The Journal of the Korea Contents Association ◽

10.5392/jkca.2013.13.12.470 ◽

2013 ◽

Vol 13 (12) ◽

pp. 470-483 ◽

Author(s):

Seon-Hee Ko ◽

Eun-Suk Park

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Customer Orientation ◽

Moderating Effect ◽

Hotel Employees

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A study on the mediating effect of job engagement on the relationship between person-job fit and customer orientation of hotel employees

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2021.8.35.8.163 ◽

2021 ◽

Vol 35 (8) ◽

pp. 163-175

Author(s):

Hee-Man Choi

Keyword(s):

Customer Orientation ◽

Mediating Effect ◽

Job Engagement ◽

Job Fit ◽

Hotel Employees ◽

The Relationship

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"The Impact of Job Insecurity on Customer Orientation of Hotel Employees: The Moderating Effect of Grit"

Journal of Tourism Sciences ◽

10.17086/jts.2018.42.4.49.67 ◽

2018 ◽

Vol 42 (4) ◽

pp. 49-67

Author(s):

Kwon-Soo Kim ◽

Seung-Sik Ko

Keyword(s):

Customer Orientation ◽

Job Insecurity ◽

Moderating Effect ◽

Hotel Employees ◽

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The Structural Relationships between Social Face Sensitivity, Job Satisfaction and Organizational Citizenship Behavior of Hotel Employees : Focusing on the moderating effect of perceived organizational support

Journal of Tourism Management Research ◽

10.18604/tmro.2017.21.6.17 ◽

2017 ◽

Vol 21 (6) ◽

pp. 361-385

Author(s):

Sangjeong Moon ◽

◽

Kisung Kim

Keyword(s):

Job Satisfaction ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Organizational Support ◽

Perceived Organizational Support ◽

Moderating Effect ◽

Citizenship Behavior ◽

Hotel Employees ◽

Structural Relationships

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The Structural Relationships among Social Face Sensitivity, Organizational Commitment and Innovative Behavior in Hotel Employees: Focusing on the moderating effect of Organizational Trust

Northeast Asia Tourism Research ◽

10.35173/natr.15.4.6 ◽

2019 ◽

Vol 15 (4) ◽

pp. 105-130

Author(s):

Sang-Jeong Moon ◽

Jin-Youn Yang

Keyword(s):

Organizational Commitment ◽

Organizational Trust ◽

Moderating Effect ◽

Innovative Behavior ◽

Hotel Employees ◽

Structural Relationships

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The Effects of Salespersons’ Job Insecurity on Customer Orientation: The Moderating Effect of Salesperson-Company Identification

Journal of Korea Service Management Society ◽

10.15706/jksms.2015.16.5.006 ◽

2015 ◽

Vol 16 (5) ◽

pp. 125-147

Author(s):

여찬구 ◽

Seong-Goo Ji ◽

Chae-Un Lim

Keyword(s):

Customer Orientation ◽

Job Insecurity ◽

Moderating Effect ◽

Company Identification

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