Improved Customer Service Using RFID Technology

2010 ◽  
Vol 14 (3) ◽  
Author(s):  
Patrick Jaska ◽  
Don Bosco Adarsh Johnson ◽  
Jithender Nalla ◽  
Nandikonda Vinod Kumar Reddy ◽  
Raghavender Tadisina
Keyword(s):  
Supply Chain ◽  
Radio Frequency ◽  
Case Studies ◽  
Customer Service ◽  
Radio Frequency Identification ◽  
Rfid Technology ◽  
Service Supply Chain ◽  
Frequency Identification ◽  
External Customer

Customer service is an important aspect of the service supply chain. Radio frequency identification (RFID) can be used to improve customer service in the service supply chain.  This paper examines the use of RFID in the service supply chain by examining case studies and illustrating RFID usage with respect to both internal and external customer service.

scholarly journals A Framework for Assessing the Value of RFID Implementation by Tier-One Suppliers to Major Retailers

2008 ◽  
Vol 3 (1) ◽  
pp. 55-70
Author(s):  
Dharmaraj Veeramani ◽  
Jenny Tang ◽  
Alfonso Gutierrez
Keyword(s):  
Supply Chain ◽  
Radio Frequency ◽  
Radio Frequency Identification ◽  
Return On Investment ◽  
Real Life ◽  
Data Capture ◽  
Automatic Identification ◽  
Rfid Technology ◽  
Frequency Identification ◽  
The Impact

Radio frequency identification (RFID) is a rapidly evolving technology for automatic identification and data capture of products. One of the barriers to the adoption of RFID by organizations is difficulty in assessing the potential return on investment (ROI). Much of the research and analyses to date of ROI in implementing RFID technology have focused on the benefits to the retailer. There is a lack of a good understanding of the impact of RFID at upper echelons of the supply chain. In this paper, we present a framework and models for assessing the value of RFID implementation by tier-one suppliers to major retailers. We also discuss our real-life application of this framework to one of Wal-Mart’s top 100 suppliers

scholarly journals Dampak RFID pada Stok Barang Retailer

2012 ◽  
Vol 3 (1) ◽  
pp. 69
Author(s):  
I Gusti Made Karmawan
Keyword(s):  
Supply Chain ◽  
Radio Frequency ◽  
Radio Frequency Identification ◽  
Data Integrity ◽  
Rfid Technology ◽  
Frequency Identification

The development of RFID technology (Radio Frequency Identification) offers some advantages, especially in goods distribution, supply chain and logistics. This technology works by putting a chip on an item as a replacement for barcodes that are widely used today. With the RFID technology, the process of goodsidentification becomes very easy and fast. Therefore, some large companies have started implementing and trust the system, especially the supermarket retailers although there are still some problems encountered in the application of this system, related to issues of privacy and data integrity problems. This paper discusses how RFID works and the impacts to the company related to profits and problems encountered during the application of this system.

The Little Chip That Could

2010 ◽  
pp. 594-622
Author(s):  
David C. Wyld
Keyword(s):  
Supply Chain ◽  
New Media ◽  
Radio Frequency ◽  
Public Administration ◽  
Radio Frequency Identification ◽  
Rfid Technology ◽  
Bar Code ◽  
Frequency Identification ◽  
The Military ◽  
Local Levels

This chapter provides an overview of RFID (radio frequency identification) and the emerging use of the technology in the governmental sector. It examines the fundamental aspects of what RFID technology is, why there is a need for it, and how it is advantageous vs. present bar code technology. The chapter provides a look at how RFID is being used today, both at the federal and state/local levels of government. It looks at the major RFID initiatives being undertaken in the military and the governmental supply chain, as well as creative uses of the technology for improving public administration. The purposes of the chapter were to raise governmental executives and academicians’ understanding and awareness of RFID technology and to spotlight the technological, business, and privacy considerations that will be raised over the next decade with the advent of what has been described as nothing less than a “weird new media revolution.”

The Little Chip that Could

2011 ◽  
pp. 186-224
Author(s):  
David C. Wyld
Keyword(s):  
Supply Chain ◽  
New Media ◽  
Radio Frequency ◽  
Public Administration ◽  
Radio Frequency Identification ◽  
Rfid Technology ◽  
Bar Code ◽  
Frequency Identification ◽  
The Military ◽  
Local Levels

This chapter provides an overview of RFID (radio frequency identification) and the emerging use of the technology in the governmental sector. It examines the fundamental aspects of what RFID technology is, why there is a need for it, and how it is advantageous vs. present bar code technology. The chapter provides a look at how RFID is being used today, both at the federal and state/local levels of government. It looks at the major RFID initiatives being undertaken in the military and the governmental supply chain, as well as creative uses of the technology for improving public administration. The purposes of the chapter were to raise governmental executives and academicians’ understanding and awareness of RFID technology and to spotlight the technological, business, and privacy considerations that will be raised over the next decade with the advent of what has been described as nothing less than a “weird new media revolution.”

scholarly journals Simulation of Implementing RFID in Supply Chain Management

2012 ◽  
pp. 216-218
Author(s):  
Jaspal Singh
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Radio Frequency ◽  
Radio Frequency Identification ◽  
Rfid Technology ◽  
Chain Management ◽  
Rfid Systems ◽  
Frequency Identification

This paper discusses the implementation of Radio Frequency Identification (RFID) in Supply Chain Management (SCM) to control inventory, tracking of object, supply chain management in warehouses, stores, etc. and benefits of RFID Technology. Various RFID systems can be obtained by combining different tags, readers, frequencies and levels of tagging, etc.

Two Case Studies on RFID Initiatives

2012 ◽  
pp. 845-859
Author(s):  
Rebecca Angeles
Keyword(s):  
Supply Chain ◽  
Radio Frequency ◽  
Case Studies ◽  
Radio Frequency Identification ◽  
Online Survey ◽  
Process Integration ◽  
Chain Process ◽  
It Infrastructure ◽  
Frequency Identification ◽  
Supply Chain Process

This paper features the results of an empirical online survey focusing on radio frequency identification initiatives and the revalidation of these results using brief case studies on Charles Voegele and Vail Resorts. The empirical study investigates the ability of information technology (IT) infrastructure integration and supply chain process integration to moderate the relationships between the importance of the perceived seven adoption attributes and system deployment outcomes, operational efficiency and market knowledge creation in radio frequency identification (RFID)-enabled supply chains. Using the online survey method, data was collected from members of the Council of Supply Chain Management Professionals in North America. The moderated regression procedure suggested by Aguinis (2004) was applied. The three adoption attributes, relative advantage, results, and images turned out to be the most important attributes in these RFID systems. Indeed, both IT infrastructure integration and supply chain process integration moderate the relationships between these three adoption attributes and the RFID system outcomes.

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