The Effect of Customer Personality Type on Trust, Satisfaction and Customer Loyalty

2021 ◽  
Vol 22 (5) ◽  
pp. 113-131
Author(s):  
Jun Seok Hong ◽  
Su Jung Han
Keyword(s):  
Customer Loyalty ◽  
Personality Type

The effects of personality type and stress on muscle activity during simulated work tasks

2003 ◽  
Author(s):  
Naomi F. Glasscock ◽  
Gary A. Mirka ◽  
Carolyn M. Sommerich ◽  
Katherine W. Klein
Keyword(s):  
Muscle Activity ◽  
Personality Type ◽  
Work Tasks

Personality type on helpfulness with regard to social influence

2011 ◽  
Author(s):  
Cayla R. Bushman ◽  
David T. Lee ◽  
Colleen M. Pierce
Keyword(s):  
Social Influence ◽  
Personality Type

Majors Personality Type Inventory

2011 ◽  
Author(s):  
Mark Majors
Keyword(s):  
Personality Type

Pengaruh Service Delivery System Terhadap Loyalitas Nasabah Penabung Suatu Survey Pada Bank Rakyat Indonesia Cabang Palembang)

2018 ◽  
Vol 16 (2) ◽  
pp. 90
Author(s):  
Rohmial Rohmial
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Customer Loyalty ◽  
Simple Random Sampling ◽  
Matrix Analysis ◽  
Survey Method ◽  
Service Delivery System ◽  
Physical Support ◽  
Dependent Variables ◽  
Contact Personnel

The objective of this study are : 1) the application of service delivery system that can be applied by Bank Goveerment in Palembang, 2) the influence of physical support on customers, 3) the influence of contact personnel on loyalty of the customers of Bank Goverment in Palembang, 4) the influence of service delivery system on customer loyalty at Bank Goverment in Palembang. This study is done by survey method so as to describe the response from respondents. The samples are taken by using simple random sampling with 100 respondents. The instruments are observation, quesionares and interview, the data analysis is done by using descriptive and matrix analysis. The results of this research shows that all independent variables (physical support and contact personnel) significantly and positively influence the dependent variables (loyalty of the customers).

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