QUALITY ASSURANCE FOR HIGHER EDUCATION: CHALLENGES IN SUSTAINING CONTINUOUS QUALITY IMPROVEMENT FOR MALAYSIAN UNIVERSITIES

2017 ◽  
Author(s):  
Rohana Mahbub
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Improvement ◽  
Continuous Quality Improvement ◽  
Continuous Quality

scholarly journals QUALITY ASSURANCE IN HIGHER EDUCATION: IMPLICATIONS FOR VIETNAMESE UNIVERSITIES

2018 ◽  
Vol 34 (5) ◽  
Author(s):  
Nguyen Thu Le Hang
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Improvement ◽  
Continuous Quality Improvement ◽  
Stakeholder Engagement ◽  
Organisational Change ◽  
Leadership And Management ◽  
Institutional Level ◽  
Continuous Quality ◽  
Vietnamese Higher Education

This papar presents the literature based research into the quality assurance practices in higher education. A framework consisting of five components - leadership and management, stakeholder engagement, internal processes, cooperation and collaboration, and culture of continuous quality improvement - will be presented. The study analyses these five components as the driving factors for quality assurance and quality improvement at the institutional level. Finally, the implications for Vietnamese higher education will be provided. Among these implications is the need to manage quality assurance as organisational change for sustainability.

AACSB assurance for STUST quality and competitiveness: balanced scorecard roadmap

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tamer Zaki Fouad Mohamed ◽  
Chia-Hua Chang ◽  
Yu-Chuan Huang
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Improvement ◽  
Balanced Scorecard ◽  
Success Factors ◽  
Service Providers ◽  
Education Quality ◽  
Related Factors ◽  
Content Type ◽  
Continuous Quality

Purpose This paper aims to explore the role of international quality assurance and accreditation on higher education quality improvement and competitiveness, as well as assessing the associated benefits and challenges in the Asian context with reference to Taiwan. Design/methodology/approach The paper used a qualitative approach to examine the case study of Southern Taiwan University of Science and Technology (STUST) accredited by the Association to Advance Collegiate Schools of Business (AACSB). The paper collected survey responses from service providers (i.e. STUST faculty and AACSB) and focus group discussions with students to bridge the perception-expectation gap. Findings The qualitative results highlighted 10 key success factors and performance indicators which were later used to build a balanced scorecard (BSC) strategy for STUST quality improvement and competitiveness. Findings show that education quality assurance (via AACSB process) can directly influence the competitive advantage (i.e. for AACSB, STUST and Students) or indirectly via education quality enhancement. The results from faculty and students are consistent with the value co-creation trend to achieve continuous quality improvement more effectively and efficiently. Originality/value This research paper is unique as the first qualitative in-depth study to discuss assurance related factors that positively or negatively affect competitiveness and quality improvement for Higher Education Institutions (HEIs) in Asia and Taiwan. The paper also contributed by designing a BSC framework and strategy-map applicable to HEIs.

Continuous Quality Improvement In Higher Education

1997 ◽  
Vol 3 (3) ◽  
pp. 235-247 ◽  
Author(s):  
Andrew McGettrick ◽  
Anne Dunnett ◽  
Bill Harvey
Keyword(s):  
Higher Education ◽  
Quality Improvement ◽  
Continuous Quality Improvement ◽  
Continuous Quality

The Evolution of a Quality Programme within a Changing Environment

1997 ◽  
Vol 64 (1) ◽  
pp. 16-24 ◽  
Author(s):  
Deborah Rudman ◽  
Mary Hall ◽  
Sylvia Langlois
Keyword(s):  
Quality Assurance ◽  
Quality Improvement ◽  
Occupational Therapy ◽  
Continuous Quality Improvement ◽  
Performance Outcomes ◽  
Health Care Facilities ◽  
Leadership Roles ◽  
Clinical Indicators ◽  
Continuous Quality ◽  
Supporting Structures

Health care facilities have been forced to re-evaluate traditional methods of quality assurance and consider quality improvement techniques. The Toronto Hospital Occupational Therapy Department has developed a quality programme that incorporates a foundation and supporting structures that can be adapted to accommodate the shift from quality assurance to continuous quality improvement. The foundation consists of a philosophy and principal functions, while the supporting structures include mechanisms to monitor principal functions and for communication. With a shift to continuous quality improvement, the quality programme was expanded to include clinical indicators and greater involvement of front-line staff and consumers. The programme also incorporates a framework that directs the development and implementation of clinical indicators related to occupational performance outcomes. Issues pertaining to the implementation and adaptation of the quality programme are discussed. Although initially developed in an occupational therapy environment, the framework and processes of this quality programme are being applied to multidisciplinary quality programmes in which occupational therapists are taking on leadership roles.

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