Win/Loss Data and Consumer Switching Costs: Measuring Diversion Ratios and the Impact of Mergers

2021 ◽  
Author(s):  
Yin Jia (Jeff) Qiu ◽  
Masayuki Sawada ◽  
Gloria Sheu
2021 ◽  
Author(s):  
Yufeng Huang

Proprietary product designs create high switching costs, directly hurting consumers, and hurting firms due to intensified competition.


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