scholarly journals The Impact of Gamification on Customer Experience in E-Banking Sector: A Conceptual Paper

2021 ◽  
Vol 31 (1) ◽  
pp. 24-43
Author(s):  
حنان یسری امام
Author(s):  
Nagina Kanwal ◽  
Valliappan Raju ◽  
Aneeqa Zreen

This Study seeks to build a conceptual model of Intrapreneurial behavior among employees of banking sector of Pakistan. That model elaborates the concept of Intrapreneurship along with its prerequisites. The proposed model intends to elaborate the main factors affecting Intrapreneurship phenomenon and elaborates the constructs of Intrapreneurship that may affect organizational outcomes. Further, based on literature review, it also seeks to establish that organizational culture potentially moderates the relation between organizational factors and Intrapreneurial behaviour. This paper identifies and explains the existing and previous literature on prerequisites, phenomenon and outcomes of Intrapreneurial behaviour as a basis for analysis and establishing a model of Intrapreneurship in Banking Sector of Pakistan. This is a conceptual paper is based on previous research work that supports our proposed model. This conceptual paper provides a model for banking sector of Pakistan in which organizational factors effect Intrapreneurial behaviour and further investigates the impact of this behaviour on outcomes. The current study accompanies a number of researches that explain how Intrapreneurial behaviour contributes to the organizational outcomes in banking sector of Pakistan. This proposed frame work may help scholars in developing further studies that advocate Intrapreneurial behaviour as a source of improving business performance or outcomes. This study may explore the new insights about Intrapreneurship and its practical implications for banking sector of Pakistan and opportunities for further research are established.


2020 ◽  
Vol 3 (3) ◽  
pp. 12-22
Author(s):  
Mehreen Fatima ◽  
Zeeshan Izhar ◽  
Zaheer Abbas Kazmi

Purpose- The primary purpose of the study is to determine the impact of organizational justice (OJ) on employee sustainability. Along with that, it also describes how organizational commitment mediates this direct relationship. This study includes all dimensions of OJ which are distributive, procedural and interactional (interpersonal & informational) within the context of a developing country (Pakistan). Design/Methodology- This study has considered employees working in the banking sector of Pakistan. Two hundred ten questionnaires were received back from employees. Regression analysis was used to analyze direct relationships between variables, while smart partial least squares (PLS) were used for mediation analysis. Findings- Results demonstrated that all hypothesis were accepted and it was also confirmed that organizational commitment (OC) mediates the direct relationship between OJ and employee sustainability (ES). Originality/value- Multidimensional construct of organizational justice was tested in this study, in the context of a developing country (Pakistan), to address the research gap.


Author(s):  
Jaspreet Kaur

Manpower training and development is an important aspect of human resources management which must be embarked upon either proactively or reactively to meet any change brought about in the course of time. Training is a continuous and perennial activity. It provides employees with the knowledge and skills to perform more effectively. The study examines the opinions of trainees regarding the impact of training and development programmes on the productivity of employees in the selected banks. To evaluate the impact of training and development programmes on productivity of banking sector, multiple regression analysis was employed in both log as well as log-linear forms. Also the impact of three sets of training i.e. objectives, methods and basics on level of satisfaction of respondents with the training was also examined through employing the regression analysis in the similar manner.


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