Group Processes in Solving Complex Novel Problems: Implications for Executives' Decision Making
This study examined the group problem-solving process with 115 subjects in face-to-face groups responding to complex novel problems. A working theory of group problem-solving behavior in organizational settings was partially tested in a role-play task simulating top executive decision-making. Two problem-solving conditions were examined, a search condition (joint problem-solving) and a no-search condition (authority, impose and vote/mechanistic procedures). No significant differences were found between conditions with respect to (a) type of issue resolutions (integrative versus win-lose), (b) individual goal attainment, and (c) individual member's acceptance. Surprisingly, the direction of the results for completely achieved goals was opposite from that predicted. The findings may have been a result of perceived role ambiguity attributed to the confederate group leader.