scholarly journals Investment Activities of Polish Insurance Companies Before and After Solvency II

2021 ◽  
Vol 13 (1) ◽  
pp. 229-242
Author(s):  
Daniel Szaniewski
Keyword(s):  
Life Insurance ◽  
New Technologies ◽  
Distribution Channels ◽  
Solvency Ii ◽  
Insurance Companies ◽  
Legal Regulations ◽  
Legal Basis ◽  
Domestic Life ◽  
Before And After ◽  
The One

Abstract Insurance companies operate in a turbulent, constantly changing environment. The insurance market plays an important role in the economy. On the one hand, it is characterized by the dynamic development of services based on new technologies and distribution channels, and on the other hand, it is subject to transformations related to changes in the scope of conducting insurance activities – including new legal regulations – and has to counter global challenges, such as the crisis which started in 2007 on the American financial market. In such realities, insurers must manage their investment activities. The article indicates the legal basis of the restrictions applicable to insurance companies in relation to their investment activities. The Solvency II system is discussed and the most important differences from its predecessor – Solvency I – are presented, and there is an analysis of the structure of investments of domestic life and non-life insurance companies.

Effective Customer Support System of Life Insurance Companies

2014 ◽  
Vol 4 (2) ◽  
Author(s):  
Rajesh Srivastava ◽  
Dr. Preeti Sharma
Keyword(s):  
Life Insurance ◽  
Economies Of Scale ◽  
New Technologies ◽  
Insurance Industry ◽  
Integrated Approach ◽  
Customer Experience ◽  
Disruptive Innovation ◽  
Insurance Companies ◽  
Insurance Business ◽  
Strategic Imperative

Increased competition, new technologies and the shift in power from the provider to the customer have produced unrelenting pressure on life insurance business. The market forces point to one overwhelming strategic imperative: customer-focused strategy. Customers are willing to build long-term relationships based on trust and mutual respect with firms that provide a differentiated and personalized service offering. Over the past few years, life insurance industry responded to intensified competition and high customer attrition by entering each other’s markets to capture greater “wallet share” and ostensibly lower their economies of scale. The service delivery process is influenced by quality of personnel, information technology, internal processes, human resource practices, and even an institution’s own change orientation. Now a day’s customers are demanding seamless, multi-channel sales and service experiences. Simultaneously, other players are looking for opportunities to invade this space or to redefine it through disruptive innovation. The result is forcing life insurance companies to examine a more balanced, integrated approach to the customer experience and growth. This research, we analyze the need, preference and satisfaction of customers in life insurance business and provide perspective on how to improve the customer experience.

scholarly journals INTERNATIONAL EXPERIENCE IN REGULATING LIFE INSURANCE COMPANIES

2020 ◽  
Vol 6 (4(73)) ◽  
pp. 59-63
Author(s):  
Yu.K. Harakoz
Keyword(s):  
Life Insurance ◽  
Solvency Ii ◽  
Insurance Companies ◽  
Accurate Assessment ◽  
Regulation And Supervision ◽  
Bank Regulation And Supervision ◽  
The Russian Federation ◽  
Insurance Business ◽  
Special Rules ◽  
Business Entities

The growth of the life insurance segment encourages the state supervisory authority for the activities of insurance business entities to create conditions for its sustainable development, including through the introduction of a risk-based approach to the regulation and supervision of insurance companies –the Solvency II Directive. The Solvency II Directive is similar in concept to the risk-based approach to Bank regulation and supervision (Basel II). The expected results of its introduction are an adequateand comprehensive assessment of the risks of the insurance company's activities, compliance of the amount of capital with the level and profile of risks taken, as well as transparency and special rules for disclosure of information about its activities. Increasing growth rates in the insurance market and prospects for increasing the level of supervision by the Central Bank of the Russian Federation require life insurance companies to implement practical methods for assessing their capital, which are based on the most accurate assessment of their risks

Effectiveness of Customer Relationship Management Program in Insurance Companies

2013 ◽  
pp. 219-234
Author(s):  
Vikas Gautam
Keyword(s):  
Customer Relationship Management ◽  
Life Insurance ◽  
Insurance Industry ◽  
Private Insurance ◽  
Relationship Management ◽  
Management Program ◽  
Customer Relationship ◽  
Insurance Companies ◽  
Public And Private ◽  
Before And After

Customer relationship management in the insurance industry is in the nascent stage. Firms are framing new strategies to combat stiff competition. Public and private insurance companies are implementing customer relationship programs to attract more customers and retain existing customers. The objectives of this study are (1) to study the customer relationship management program of the Life Insurance Corporation of India, and (2) to assess the effectiveness of this customer relationship management program. The study is based on the opinion scores of 182 policyholders of Life Insurance Corporation of India, who have been with the company for more than the last five years. Based on the average opinion scores before and after the implementation of the Customer Relationship Management program, it was concluded that the program is effective, which was evidenced by the results obtained from statistical analysis (Paired sample t-test).

scholarly journals Issues of risk margin computation under Solvency II regulatory regime

2021 ◽  
Vol 37 (1) ◽  
pp. 7-40
Author(s):  
Jelena Kočović ◽  
Marija Koprivica
Keyword(s):  
Interest Rates ◽  
Life Insurance ◽  
Solvency Ii ◽  
Capital Cost ◽  
Insurance Companies ◽  
Regulatory Regime ◽  
Risk Margin ◽  
Low Interest Rates

The paper deals with the issues of risk margin computation as an element of technical provisions of Insurers under the Solvency II regulatory regime. Due to a lack of regulatory method for the capital cost, in combination with the low interest rates, the risk margin is set too high and variable, which primarily affects life insurance companies. The paper includes particular proposals for overcoming or mitigating the problem of too high and rate-sensitive risk margin. The proposed solutions include both modifications to the existing capital cost method and abandonment and the replacement of this method by other risk margin computation methods.

Effectiveness of Customer Relationship Management Program in Insurance Companies

2011 ◽  
Vol 2 (3) ◽  
pp. 42-56 ◽  
Author(s):  
Vikas Gautam
Keyword(s):  
Customer Relationship Management ◽  
Life Insurance ◽  
Insurance Industry ◽  
Private Insurance ◽  
Relationship Management ◽  
Management Program ◽  
Customer Relationship ◽  
Insurance Companies ◽  
Public And Private ◽  
Before And After

Customer relationship management in the insurance industry is in the nascent stage. Firms are framing new strategies to combat stiff competition. Public and private insurance companies are implementing customer relationship programs to attract more customers and retain existing customers. The objectives of this study are (1) to study the customer relationship management program of the Life Insurance Corporation of India, and (2) to assess the effectiveness of this customer relationship management program. The study is based on the opinion scores of 182 policyholders of Life Insurance Corporation of India, who have been with the company for more than the last five years. Based on the average opinion scores before and after the implementation of the Customer Relationship Management program, it was concluded that the program is effective, which was evidenced by the results obtained from statistical analysis (Paired sample t-test).

Assessing the Technical Efficiency of Traditional and Corporate Agents in Indian Life Insurance Industry: Slack-based Data Envelopment Analysis Approach

2018 ◽  
Vol 21 (2) ◽  
pp. 490-506 ◽  
Author(s):  
Ankitha Shetty ◽  
Savitha Basri
Keyword(s):  
Data Envelopment Analysis ◽  
Technical Efficiency ◽  
Life Insurance ◽  
Insurance Industry ◽  
Distribution Channels ◽  
Insurance Companies ◽  
Data Envelopment ◽  
Life Insurance Industry ◽  
Significant Difference

The distribution channels play an imperative role in the life insurance industry. In India, traditional and corporate agency are contributing immensely to the profitability of the insurance companies. The challenges faced by the distributional channels such as high attrition, soaring expense ratio and sales inefficiency have created the need to probe into the efficiency aspects of the channel players. In the absence of such studies in India, this article evaluates the technical efficiency of distribution channels in life insurance industry by analysing the data collected from 12 insurance companies for the period 2012 to 2016. The efficiency scores were obtained by applying data envelopment analysis that considered two inputs (number of agents and commission expenses) and two outputs (average business premium and total policies sold). The findings reveal no significant difference in the efficiency scores of bancassurance and traditional agents. Quiet life hypothesis that market share (ratio of premium contribution to total premium) of distributional channels and their efficiency scores are negatively correlated is not supported. Moreover, the slack analysis shows excess inputs per output generated for both the channels. If the companies that scored low in efficiency do not plug the leakages regarding commission as well a number of agents, adverse performance in the long-term and consequent financial crisis are inevitable.

A Suggestion towards adding a New Feature of Usefulness to the Institute of Actuaries of Great Britain and Ireland

1879 ◽  
Vol 22 (1) ◽  
pp. 1-20
Author(s):  
Cornelius Walford
Keyword(s):  
Great Britain ◽  
Life Insurance ◽  
Insurance Companies ◽  
Joint Stock Company ◽  
Stock Company ◽  
Present Generation ◽  
New Feature ◽  
The One ◽  
Complete Transformation

That the Institute of Actuaries has, during the one-third of a century of its existence (1847-79), been of real utility to the Life Offices—directly by the training of experts, and by the compilation of the Actuaries Experience Tables; and indirectly by lending practical aid to the development of the science of life contingencies—is a fact which will readily be admitted by all who are conversant with its history. That another function may he added to its utility it is my purpose on the present occasion to show.The business of life insurance has, during the present generation, undergone a very complete transformation. The change began in the year 1844 with the passing of the Joint Stock Companies' Registration Act, 7 & 8 Vict., c. 110. Under this Act facilities were given for the formation of Joint Stock Insurance Companies such as had never before existed. The life insurance associations existing at that date were institutions of good repute; were, in fact, regarded as money-making projects of the highest class, and it was certain, therefore, that promoters would turn their attention in this direction. The failures which had resulted from the Joint Stock Company Epidemic of 1824-5 had passed out of remembrance; the course was clear for a new spurt in the same direction. Hence, a large number of new life offices were, in fact, founded; and in their struggle for existence, an amount of competition was engendered, which (while productive of good in widening the area of the insuring class, by bringing the practice down to the middle, and, gradually, to the lower ranks of the population) has eventuated in the evils whereof I here propose to speak, and concerning which it is my design to attempt a remedy.

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