scholarly journals Penegakkan Hukum serta Upaya Penyelesaian Sengketa Online Marketplace melalui Mekanisme Online Dispute Resolution

2021 ◽  
Vol 4 (2) ◽  
Author(s):  
Lusiona Mas Sagala ◽  
Devi Siti Hamzah Marpaung
Keyword(s):  
Dispute Resolution ◽  
Online Dispute Resolution ◽  
Online Marketplace

scholarly journals PERLINDUNGAN BAGI KONSUMEN ONLINE MARKETPLACE MELALUI MEKANISME ONLINE DISPUTE RESOLUTION (ODR)

2019 ◽  
Vol 1 (2) ◽  
pp. 557
Author(s):  
Julian Iqbal
Keyword(s):  
Dispute Resolution ◽  
Online Dispute Resolution ◽  
Online Marketplace

Teknologi adalah sesuatu yang diciptakan untuk memudahkan kehidupan manusia, salah satunya adalah dalam hal perdagangan. Untuk melakukan jual beli, pelaku usaha dan konsumen tidak lagi perlu melakukan tatap muka. Hal tersebut dapat terjadi melalui jual beli secara online salah satunya adalah melalui online marketplace. Online marketplace adalah sebuah tempat jual beli yang dilakukan pada sebuah website yang terdapat banyak penjual atau yang dalam hal ini disebut sebagai merchant dan produk yang dijual pun bermacam-macam. Dalam hal jual beli dapat dimungkinkan terjadi sengketa. Sengketa juga dimungkinkan dapat terjadi dalam jual beli melalui online marketplace. Makadari itu, pihak penyedia platform belanja online menyediakan pusat resolusi pada websitenya untuk mengatasi masalah yang dapat terjadi selama proses jual beli melalui online marketplace. Dalam hal ini pihak penyedia platform belanja online lebih mengutamakan untuk menyelesaikan sengketa di luar pengadilan secara damai sesuai dengan ketentuan pada Pasal 47 Undang-Undang Nomor 8 Tahun1999 tentang Perlindungan Konsumen. Penyelesaian sengketa konsumen online marketplace yang terjadi merupakan salah satu bentuk dari alternatif enyelesaian sengketa yang dilakukan secara online tanpa tatap muka atau yang biasa disebut dengan Online Dispute Resolution (ODR). 

ONLINE DISPUTE RESOLUTION (ODR) SEBAGAI ALTERNATIF PENYELESAIAN SENGKETA DI ERA MODERNISASI

2019 ◽  
Vol 3 (1) ◽  
pp. 50-65
Author(s):  
Suprihantosa Sugiarto
Keyword(s):  
Dispute Resolution ◽  
Virtual World ◽  
Business World ◽  
Online Dispute Resolution ◽  
World Today ◽  
Long Time

Secara konvensional, penyelesaian sengketa bisnis pada umumnya diselesaikan melalui pengadilan (litigasi). Adapun proses litigasi lebih bergaya dominasi yang menyebabkan posisi para pihak yang berlawanan, jauh dari konsep integrasi yang bersifat win-win solution. Tidak dapat dipungkiri pula bahwa proses penyelesaian melalui litigasi membutuhkan waktu yang cukup lama dan menyebabkan ketidakpastian bagi perusahaan atau para pihak yang bersengketa. Didalam dunia bisnis saat ini, penyelesaian sengketa melalui pengadilan tidak disukai oleh banyak pihak. Selanjutnya munculllah penyelesaian sengketa melalui jalur non letigasi. Salah satu bentuk non letigasi ini adalah Online Dispute Resolution (ODR). ODR merupakan penyelesaian sengketa melalui dunia maya (internet) tanpa melakukan pertemuan secara fisik. ODR sudah dilakukan di banyak negara di Amerika dan di Eropa. Hal ini ditandai dengan munculnya institusi yang direpresentasikan oleh website mereka yang melayani penyelesaian sengketa dengan jalur Online Dispute Resolution ini. ABSTRACT:onventionally, business disputes are settled by litigation. While the settlement process is more focused on domination which leads to the opposing party's position, far from the concept of integration which is a win-win solution. It cannot be denied either because the settlement process through litigation takes quite a long time and depends on the company or the parties in dispute. In the business world today, being approved through the court is not approved by many parties. Then came the agreement through the non-litigation way. One of it is Online Dispute Resolution (ODR). ODR is an agreement from the virtual world (internet) without having a physical meeting. ODR has been carried out in many countries in America and in Europe. This is indicated by the agreement represented by their website which is presented resolved by this Online Dispute Resolution.

scholarly journals Business E-NeGotiAtion: A Method Using a Genetic Algorithm for Online Dispute Resolution in B2B Relationships

2021 ◽  
Vol 16 (5) ◽  
pp. 1186-1216
Author(s):  
Nikola Simkova ◽  
Zdenek Smutny
Keyword(s):  
Genetic Algorithm ◽  
Dispute Resolution ◽  
Single Case ◽  
Computer Mediated Communication ◽  
Optimal Solution ◽  
Mediated Communication ◽  
Online Dispute Resolution ◽  
B2b Relationships ◽  
Definition Of ◽  
E Mail

An opportunity to resolve disputes as an out-of-court settlement through computer-mediated communication is usually easier, faster, and cheaper than filing an action in court. Artificial intelligence and law (AI & Law) research has gained importance in this area. The article presents a design of the E-NeGotiAtion method for assisted negotiation in business to business (B2B) relationships, which uses a genetic algorithm for selecting the most appropriate solution(s). The aim of the article is to present how the method is designed and contribute to knowledge on online dispute resolution (ODR) with a focus on B2B relationships. The evaluation of the method consisted of an embedded single-case study, where participants from two countries simulated the realities of negotiation between companies. For comparison, traditional negotiation via e-mail was also conducted. The evaluation confirms that the proposed E-NeGotiAtion method quickly achieves solution(s), approaching the optimal solution on which both sides can decide, and also very importantly, confirms that the method facilitates negotiation with the partner and creates a trusted result. The evaluation demonstrates that the proposed method is economically efficient for parties of the dispute compared to negotiation via e-mail. For a more complicated task with five or more products, the E-NeGotiAtion method is significantly more suitable than negotiation via e-mail for achieving a resolution that favors one side or the other as little as possible. In conclusion, it can be said that the proposed method fulfills the definition of the dual-task of ODR—it resolves disputes and builds confidence.

Designing Ethical Online Dispute Resolution Systems: The Rise of the Fourth Party

2021 ◽  
Author(s):  
Leah Wing ◽  
Janet Martinez ◽  
Ethan Katsh ◽  
Colin Rule
Keyword(s):  
Dispute Resolution ◽  
Online Dispute Resolution
Sign in / Sign up

Export Citation Format

Share Document