ONLINE DISPUTE RESOLUTION (ODR) SEBAGAI ALTERNATIF PENYELESAIAN SENGKETA DI ERA MODERNISASI

2019 ◽  
Vol 3 (1) ◽  
pp. 50-65
Author(s):  
Suprihantosa Sugiarto
Keyword(s):  
Dispute Resolution ◽  
Virtual World ◽  
Business World ◽  
Online Dispute Resolution ◽  
World Today ◽  
Long Time

Secara konvensional, penyelesaian sengketa bisnis pada umumnya diselesaikan melalui pengadilan (litigasi). Adapun proses litigasi lebih bergaya dominasi yang menyebabkan posisi para pihak yang berlawanan, jauh dari konsep integrasi yang bersifat win-win solution. Tidak dapat dipungkiri pula bahwa proses penyelesaian melalui litigasi membutuhkan waktu yang cukup lama dan menyebabkan ketidakpastian bagi perusahaan atau para pihak yang bersengketa. Didalam dunia bisnis saat ini, penyelesaian sengketa melalui pengadilan tidak disukai oleh banyak pihak. Selanjutnya munculllah penyelesaian sengketa melalui jalur non letigasi. Salah satu bentuk non letigasi ini adalah Online Dispute Resolution (ODR). ODR merupakan penyelesaian sengketa melalui dunia maya (internet) tanpa melakukan pertemuan secara fisik. ODR sudah dilakukan di banyak negara di Amerika dan di Eropa. Hal ini ditandai dengan munculnya institusi yang direpresentasikan oleh website mereka yang melayani penyelesaian sengketa dengan jalur Online Dispute Resolution ini. ABSTRACT:onventionally, business disputes are settled by litigation. While the settlement process is more focused on domination which leads to the opposing party's position, far from the concept of integration which is a win-win solution. It cannot be denied either because the settlement process through litigation takes quite a long time and depends on the company or the parties in dispute. In the business world today, being approved through the court is not approved by many parties. Then came the agreement through the non-litigation way. One of it is Online Dispute Resolution (ODR). ODR is an agreement from the virtual world (internet) without having a physical meeting. ODR has been carried out in many countries in America and in Europe. This is indicated by the agreement represented by their website which is presented resolved by this Online Dispute Resolution.

scholarly journals Business E-NeGotiAtion: A Method Using a Genetic Algorithm for Online Dispute Resolution in B2B Relationships

2021 ◽  
Vol 16 (5) ◽  
pp. 1186-1216
Author(s):  
Nikola Simkova ◽  
Zdenek Smutny
Keyword(s):  
Genetic Algorithm ◽  
Dispute Resolution ◽  
Single Case ◽  
Computer Mediated Communication ◽  
Optimal Solution ◽  
Mediated Communication ◽  
Online Dispute Resolution ◽  
B2b Relationships ◽  
Definition Of ◽  
E Mail

An opportunity to resolve disputes as an out-of-court settlement through computer-mediated communication is usually easier, faster, and cheaper than filing an action in court. Artificial intelligence and law (AI & Law) research has gained importance in this area. The article presents a design of the E-NeGotiAtion method for assisted negotiation in business to business (B2B) relationships, which uses a genetic algorithm for selecting the most appropriate solution(s). The aim of the article is to present how the method is designed and contribute to knowledge on online dispute resolution (ODR) with a focus on B2B relationships. The evaluation of the method consisted of an embedded single-case study, where participants from two countries simulated the realities of negotiation between companies. For comparison, traditional negotiation via e-mail was also conducted. The evaluation confirms that the proposed E-NeGotiAtion method quickly achieves solution(s), approaching the optimal solution on which both sides can decide, and also very importantly, confirms that the method facilitates negotiation with the partner and creates a trusted result. The evaluation demonstrates that the proposed method is economically efficient for parties of the dispute compared to negotiation via e-mail. For a more complicated task with five or more products, the E-NeGotiAtion method is significantly more suitable than negotiation via e-mail for achieving a resolution that favors one side or the other as little as possible. In conclusion, it can be said that the proposed method fulfills the definition of the dual-task of ODR—it resolves disputes and builds confidence.

Designing Ethical Online Dispute Resolution Systems: The Rise of the Fourth Party

2021 ◽  
Author(s):  
Leah Wing ◽  
Janet Martinez ◽  
Ethan Katsh ◽  
Colin Rule
Keyword(s):  
Dispute Resolution ◽  
Online Dispute Resolution

scholarly journals Perlindungan Hukum Kepentingan Para Pihak dalam Transaksi Online

Acta Comitas ◽  
2019 ◽  
Vol 4 (3) ◽  
pp. 485
Author(s):  
Ni Luh Diah Febriyani Teja Santi
Keyword(s):  
Virtual World ◽  
Legal Aspect ◽  
Legal Protection ◽  
Online Media ◽  
Business World ◽  
Online Transactions ◽  
The People ◽  
Prospective Buyer ◽  
New Business ◽  
Internet Support

E-Commerce is now a new business model that is increasingly loved by the people of Indonesia. Internet support that makes business patterns loved for reasons of convenience offered. The change in the way transactions in the business world into the virtual world has given birth to various new legal problems. The action is not safe because it still has some weaknesses so this research tries to formulate and answer several problems, namely how is the mechanism and arrangement of transactions using online media and how is the protection of the interests of the parties in online transactions. The method used in this study is a normative method supported by a statutory approach and a conceptual and analytical approach. The results of this study indicate that the mechanism of buying and selling agreements using online through an intermediary or business actor where the prospective buyer must first enter the business actor's website and then have been accepted as a member of the intermediary or business actor, the next step is allowed to see the catalog of goods and then make a transaction. And legal protection for the parties including: Legal protection for merchants emphasizes payment, the merchant requires customers to make payments in full, then confirms payment, and the next step is to deliver goods that have been purchased, legal protection for customers is under warranty i.e. return or exchange of goods if the goods received are not like what was purchased and Privacy. Legal protection in online transactions is not only given by one legal aspect, but by a legal system that is able to provide simultaneous and comprehensive protection. E-Commerce atau yang disebut transaksi online dewasa ini menjadi model bisnis baru yang semakin digandrungi oleh masyarakat Indonesia. Dukungan internet yang membuat pola bisnis digandrungi karena alasan kemudahan yang ditawarkan. Adanya perubahan cara transaksi dalam dunia bisnis ke dalam dunia virtual telah melahirkan berbagai masalah hukum baru. Tindakan tersebut tidaklah aman sebab masih memiliki beberapa kelemahan sehingga penelitian ini mencoba untuk merumuskan dan menjawab beberapa permasalahan yaitu Bagaimanakah mekanisme dan pengaturan transaksi dengan menggunakan media online dan Bagaimanakah perlindungan terhadap kepentingan para pihak dalam transaksi online. Metode yang digunakan dalam penelitian ini adalah metode normatif dengan didukung oleh pendekatan perundang-undangan serta pendekatan konseptual  dan analisis. Hasil penelitian ini menunjukkan bahwa perjanjian jual beli dengan menggunakan online melalui perantara atau pelaku usaha dimana calon pembeli, pertama harus memasuki website pelaku  usaha  dan  kemudian  telah  diterima menjadi anggota perantara atau pelaku usaha, langkah selanjutnya diperkenankan melihat katalog barang serta kemudian melakukan transaksi dan perlindungan hukum untuk para pihak diantaranya: Perlindungan hukum terhadap merchant menekankan pada pembayaran, merchant mewajibkan customer untuk melaksanakan pembayaran secara lunas,  selanjutnya dilakukan konfirmasi pembayaran, dan tahap berikutnya adalah melakukan pengiriman barang-barang yang telah dibeli, Perlindungan hukum untuk customer berada pada garansi yaitu pengembalian atau penukaran barang apabila barang yang diterima tidak seperti  apa yang dibeli dan Privacy.Perlindungan hukum dalam traansaksi online tidak hanya diberikan oleh satu aspek hukum  saja melainkan oleh suatu  sistem hukum yang mampu memberikan perlindungan yang simultan dan komprehensif.

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