scholarly journals Business E-NeGotiAtion: A Method Using a Genetic Algorithm for Online Dispute Resolution in B2B Relationships

2021 ◽  
Vol 16 (5) ◽  
pp. 1186-1216
Author(s):  
Nikola Simkova ◽  
Zdenek Smutny
Keyword(s):  
Genetic Algorithm ◽  
Dispute Resolution ◽  
Single Case ◽  
Computer Mediated Communication ◽  
Optimal Solution ◽  
Mediated Communication ◽  
Online Dispute Resolution ◽  
B2b Relationships ◽  
Definition Of ◽  
E Mail

An opportunity to resolve disputes as an out-of-court settlement through computer-mediated communication is usually easier, faster, and cheaper than filing an action in court. Artificial intelligence and law (AI & Law) research has gained importance in this area. The article presents a design of the E-NeGotiAtion method for assisted negotiation in business to business (B2B) relationships, which uses a genetic algorithm for selecting the most appropriate solution(s). The aim of the article is to present how the method is designed and contribute to knowledge on online dispute resolution (ODR) with a focus on B2B relationships. The evaluation of the method consisted of an embedded single-case study, where participants from two countries simulated the realities of negotiation between companies. For comparison, traditional negotiation via e-mail was also conducted. The evaluation confirms that the proposed E-NeGotiAtion method quickly achieves solution(s), approaching the optimal solution on which both sides can decide, and also very importantly, confirms that the method facilitates negotiation with the partner and creates a trusted result. The evaluation demonstrates that the proposed method is economically efficient for parties of the dispute compared to negotiation via e-mail. For a more complicated task with five or more products, the E-NeGotiAtion method is significantly more suitable than negotiation via e-mail for achieving a resolution that favors one side or the other as little as possible. In conclusion, it can be said that the proposed method fulfills the definition of the dual-task of ODR—it resolves disputes and builds confidence.

Communication in Internet message boards

English Today ◽  
2002 ◽  
Vol 18 (3) ◽  
pp. 29-37 ◽  
Author(s):  
Beverly A. Lewin ◽  
Yonatan Donner
Keyword(s):  
Computer Mediated Communication ◽  
Chat Rooms ◽  
Mediated Communication ◽  
Message Boards ◽  
Face To Face ◽  
Mailing Lists ◽  
Computer Mediated ◽  
Primary Means ◽  
Definition Of ◽  
E Mail

A quantitative analysis of usage in Computer-Mediated Conversation (CMC).While commentators as ‘early’ as 1984 were predicting that the “organizational, social, and personal effects of computers will be deeply felt”, they could only speculate on the strength of its impact. As this account was being written, at the end of 2001, the effects of Computer-Mediated Communication (CMC) were fast overtaking our poor ability to measure them. There are many ways to communicate through computers: Usenet newsgroups, mailing lists, and message boards, which allow users to discuss specific topics with each other. (The term CMC allows for the possibility that some methods of communication, e.g., “chat rooms”, will not meet the definition of ‘mail’. The most popular method of CMC is e-mail. For those who have internet access, CMC is often their preferred choice of indirect (i.e., non face-to-face) communication, thanks to its speed, efficiency, and flexibility. Perhaps for these reasons, e-mail has already overtaken the telephone as the primary means of business communication.

Virtual Communities

2009 ◽  
pp. 1512-1519
Author(s):  
George Kontolemakis
Keyword(s):  
Virtual Communities ◽  
Computer Mediated Communication ◽  
Semantic Space ◽  
Computer Networking ◽  
Mediated Communication ◽  
Electronic Networks ◽  
Computer Mediated ◽  
Definition Of ◽  
Improved Technology ◽  
Over Time

In recent years, computer-mediated communication has been the enabling factor for connecting people to one another and establishing “virtual relationships” (Igbaria, 1999; Johnston, Raizada, & Cronin, 1996). Virtual communities evolved as users of the early networks utilized them mainly for informal rather than business-related communication. These communities were not planned development in the sphere of computer networking. As this form of interaction increased, the users began to demand better and improved technology and functionality which would assist them in their interactions. “Virtual Communities describe the union between individuals or organizations who share common values and interests using electronic media to communicate within a shared semantic space on a regular basis” (Schubert, 1999). This was one of the first definitions of Virtual Communities. Nowadays, in considering companies that are building or trying to build virtual communities, it seems that the up-to-date definition of Virtual Communities is that these “involve establishing connections on electronic networks among people with common needs so that they can engage in shared discussions that persist and accumulate over time leading to complex webs of personal relationships and an increasing sense of identification with the overall community” (Hagel, 2007).

The New Face of Sexual Harassment

2009 ◽  
pp. 655-660
Author(s):  
Barbara A. Ritter
Keyword(s):  
Sexual Harassment ◽  
Computer Mediated Communication ◽  
Legal Regulations ◽  
Online Behavior ◽  
Mediated Communication ◽  
Online Harassment ◽  
Online Technology ◽  
Computer Mediated ◽  
Use Of The Internet ◽  
Definition Of

The use of online technology and computer-mediated communication continues to increase dramatically in organizations, bringing with it new avenues for sexual harassment (SH). Online SH includes behavior that follows the traditional definition of SH, but involves the use of the Internet, an Intranet, or other computer technology. SH occurring online rather than face-toface is a phenomenon that began to appear in the literature during the mid-1990s. The unique atmosphere provided by the online environment led theorists to question how women would be treated (most victims are women) (Pryor, Giedd, & Williams, 1995; Pryor & Stoller, 1994) and to redefine the definition of SH to correspond with the emerging world of cyberspace. Indeed, it was quickly evident that the availability of alternate modes of communicating not only introduced alternate modes of SH, but also created an environment in which SH was easy and acceptable. Given the loose legal regulations governing online harassment, the responsibility is left to organizations to understand the new face of SH and provide guidelines to discourage inappropriate online behavior.

CMC and E-Mentoring in Midwifery

2011 ◽  
pp. 103-113 ◽  
Author(s):  
Sarah Stewart
Keyword(s):  
New Zealand ◽  
Computer Mediated Communication ◽  
Geographical Isolation ◽  
Mediated Communication ◽  
Face To Face ◽  
Mentoring Relationship ◽  
Computer Mediated ◽  
New Graduate ◽  
Mail System ◽  
E Mail

A mentoring relationship is one in which an experienced person or mentor supports a less experienced person or mentee. E-mentoring is an alternative to traditional face-to-face mentoring incorporating the use of computer-mediated communication (CMC). Currently, e-mentoring is not commonly practiced by New Zealand midwives; however there is some interest in its potential especially as it may overcome geographical isolation which increases access to mentors. This chapter will describe the experiences of one New Zealand midwife who mentored two new graduate midwives in 2006 using a secure storeand- forward e-mail system. This chapter explores how CMC was utilized to facilitate the elements of the mentor’s role as well as reports on the experiences of the mentor and mentee.

Theatre in Second Life® Holds the VR Mirror up to Nature

2011 ◽  
pp. 376-395 ◽  
Author(s):  
Stephen A. Schrum
Keyword(s):  
Virtual Worlds ◽  
Second Life ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Creative People ◽  
Face To Face ◽  
Computer Mediated ◽  
Physical Presence ◽  
And Performance ◽  
Definition Of

As creative people inhabit virtual worlds, they bring their ideas for art and performance with them into these brave new worlds. While at first glance, virtual performance may have the outward trappings of theatre, some believe they don’t adhere to the basic traditional definition of theatre: the interaction between an actor and an audience. Detractors suggest that physical presence is required for such an interaction to take place. However, studies have shown that computer mediated communication (CMC) can be as real as face-to-face communication, where emotional response is concerned. Armed with this information, the author can examine how performance in a virtual world such as Second Life may indeed be like “real” theatre, what the possibilities for future virtual performance are, and may require that we redefine theatre for online performance venues.

Teaching Practicum Assessment Application

2020 ◽  
pp. 254-267
Author(s):  
M. Noor Davids
Keyword(s):  
Industrial Revolution ◽  
Computer Mediated Communication ◽  
Optimal Solution ◽  
Dominant Mode ◽  
Information Communication ◽  
Mediated Communication ◽  
Pedagogical Content ◽  
Teaching Practicum ◽  
Computer Mediated ◽  
E Learning

This chapter reports on an ongoing case study that focuses on the development of a computer-mediated communication technological solution intended to assess the teaching practicum (TP). The context of this chapter is the TP module at an open distance e-learning (ODeL) university in South Africa. This university is faced with the demanding task of arranging mandatory supervisory visits for purposes of assessment, for more than 40,000 student teachers located both inside and outside of the country. The TP module forms a major part of a teaching qualification as it provides the pedagogical space for students to apply, integrate, and acquire various forms of knowledge. While the traditional “manual model” is still the dominant mode of assessment, at ODeL institutions, it holds grave limitations, leaving thousands of students unassessed which undermines the value of the qualification. Given that, we currently find ourselves in the midst of the Fourth Industrial Revolution, an information communication technology (ICT)-based response to this predicament arguably offers the most appropriate solution. Such a solution would however require innovative design, critical thinking, research, and funding. This chapter reports on the development of an ICT-based project on the verge of being piloted at the ODeL institution concerned, as well as contact institutions. Informed by a theoretical framework that draws on technological pedagogical content knowledge (TPCK), critical connectivity, and open source software (OSS), this chapter responds to the questions: “Why” would an ICT-based instrument offer an optimal solution to TP assessment? and “How” would an ICT-based application offer an optimal solution to the assessment of the TP module? After the first pilot cycle with the prototype application, improvements and refinements will be made before a second pilot run. The objective of this project is to produce a TP application to be used in both contact as well as in distant, remote, and real-time/delayed assessment.

Achievement of Male and Female Students Using E-Dialogue Journal Writing

2012 ◽  
Author(s):  
Siti Hamin Stapa ◽  
Intan Safinas Mohd Ariff Al-Bakri
Keyword(s):  
Journal Writing ◽  
Computer Mediated Communication ◽  
Female Students ◽  
Mediated Communication ◽  
Male And Female ◽  
Writing Conference ◽  
Dialogue Journal ◽  
Free Writing ◽  
Teachers And Students ◽  
E Mail

Kajian dalam bidang penulisan menyokong aktiviti penulisan berbentuk bebas untuk membina kemahiran penulisan kepada pelajar bahasa pertama dan kedua. Penggunaan jurnal berbentuk dialog adalah salah satu aktiviti di dalam penulisan bebas yang memberi peluang pelajar meneroka dan mencuba bahasa itu sendiri. Kemunculan teknologi komputer telah memberikan kesan yang tiada tandingnya di dalam pengajaran bahasa. Kajian yang dilakukan oleh Lee (1998) dan Warschaeur (1995) menyatakan keberkesanan penggunaan mel elektronik dalam pengajaran bahasa Inggeris di mana pelajar dan pengajar boleh berkomunikasi secara formal dan tidak formal. Selain itu, mel–elektronik juga boleh digunakan untuk bertukar jurnal dialog. Tujuan kertas kerja ini ialah untuk melihat keberkesanan dari segi kuantiti dan kualiti mel–elektronik sebagai alat di dalam jurnal dialog kepada pelajar lelaki dan perempuan daripada Pusat Matrikulasi, Universiti Kebangsaan Malaysia. Hasil kajian ini menunjukkan bahawa teknik pengajaran ini berkesan – kesemua subjek menunjukkan peningkatan dalam kemahiran menulis. Kata kunci: Mel-elektronik; penulisan jurnal; komunikasi melalui komputer; kualiti penulisan; kuantiti penulisan Studies done in the area of composition support the notion that free writing activities help to develop confidence and efficiency among first language (Ll) and second language (L2) students. Dialogue journal writing is one of the activities in free writing that can provide students with the opportunity to explore and experiment with language. The emergence of microcomputer technology has given endless and remarkable enhancement in language teaching instruction. Studies done by Lee (1998) and Warshauer (1995) indicate the usefulness of e–mail in teaching English where teachers and students can communicate with each other through formal and informal consultation. Apart from that, e–mail can be used in exchanging dialogue journals and writing conference. The aim of this paper is to look at the effectiveness in terms of quantity and quality of e–mail as a tool in dialogue journal writing among male and female students from the Matriculation Centre in Universiti Kebangsaan Malaysia. The result of this study revealed that this technique is effective – all subjects showed improvement in their writing skills. Key words: e-mail; journal writing; computer-mediated communication; writing quality; writing quantity

scholarly journals The Language of a Computer-Mediated Communication in Japan: Mobile-Phone E-Mail

2018 ◽  
Vol 12 (5) ◽  
pp. 34
Author(s):  
Noboru Sakai
Keyword(s):  
Young People ◽  
Mobile Phone ◽  
Computer Mediated Communication ◽  
Personal Communication ◽  
Mediated Communication ◽  
Computer Mediated ◽  
E Mail

This study analyzes a Japanese mobile phone e-mail data corpus (created by the researcher) of 43,295 Keitai-mail exchanged for the purpose of personal communication by 60 young people aged 18 to 30 who are familiar with Keitai-mail practices. The result shows that the Keitai-mail analyzed consists on average of approximately 40 moji (symbols) including 3 emoticons per message, showing that composition is short but not overly abrupt – generally Keitai-mail does not finish in the middle of a sentence. Non-standard textual elements, language plays (LP) such as emoticons, long vowel symbols, irregular use of small moji, and non-standard use of each type of script (e.g., use of Katakana instead of Kanji) are found to be governed by the conventions of Standard Japanese and are not totally random occurrences. 

scholarly journals Do you pass it on? An examination of the consequences of perceived cyber incivility

2020 ◽  
Vol 17 (1) ◽  
pp. 43-58 ◽  
Author(s):  
Kimberly McCarthy ◽  
Jone L. Pearce ◽  
John Morton ◽  
Sarah Lyon
Keyword(s):  
Performance Evaluation ◽  
Task Performance ◽  
Computer Mediated Communication ◽  
Experimental Studies ◽  
Third Party ◽  
Mediated Communication ◽  
Content Type ◽  
Face To Face ◽  
Lower Performance ◽  
E Mail

Purpose The emerging literature on computer-mediated communication at the study lacks depth in terms of elucidating the consequences of the effects of incivility on employees. This study aims to compare face-to-face incivility with incivility encountered via e-mail on both task performance and performance evaluation. Design/methodology/approach In two experimental studies, the authors test whether exposure to incivility via e-mail reduces individual task performance beyond that of face-to-face incivility and weather exposure to that incivility results in lower performance evaluations for third-parties. Findings The authors show that being exposed to cyber incivility does decrease performance on a subsequent task. The authors also find that exposure to rudeness, both face-to-face and via e-mail, is contagious and results in lower performance evaluation scores for an uninvolved third party. Originality/value This research comprises an empirically grounded study of incivility in the context of e-mail at study, highlights distinctions between it and face-to-face rudeness and reveals the potential risks that cyber incivility poses for employees.

COmputer-Mediated Communication: A Test of the Impact of Social Cues on the Choice of Medium for Resolving Misunderstandings

2002 ◽  
Vol 31 (2) ◽  
pp. 205-222 ◽  
Author(s):  
Bolanle Olaniran
Keyword(s):  
Communication Technology ◽  
Computer Mediated Communication ◽  
Video Data ◽  
Nonverbal Cues ◽  
Interpersonal Interaction ◽  
Mediated Communication ◽  
Computer Mediated ◽  
Willingness To Use ◽  
The Impact ◽  
E Mail

As communication technology improves, computer-mediated communication (CMC) increases in use for interpersonal interaction. While there are newer forms of CMC that interface with audio, graphic, and video data, for the most part text-based CMC (i.e., e-mail, IRC, other text chat) remains the most common and frequently used. The increased use of text-based CMC medium is not without its problems, as is the case with any other communication media. Text only CMC lacks the capacity to transmit nonverbal cues. This study explores CMC medium in communication misunderstandings. The findings indicate that although participants acknowledge the lack of nonverbal cues as a source of misunderstandings during interactions, they still express the willingness to use text-based CMC in resolving misunderstandings. This article also provides discussions, implications, and recommendations.

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