Securing Objective Data on the Quality of the Passenger Environment for Transit Riders: Redesign of the Passenger Environment Measurement System for the Bay Area Rapid Transit District

1998 ◽  
Vol 1618 (1) ◽  
pp. 213-219
Author(s):  
Aaron Weinstein ◽  
Rhonda Albom

The San Francisco Bay Area Rapid Transit District (BART) recently revised the techniques it uses to collect data on qualitative areas of performance that are difficult to measure, such as station cleanliness, train cleanliness, graffiti removal, and restroom cleanliness. This paper documents the methodological changes implemented by BART and compares the accuracy of the new and the old techniques. Empirical evidence is presented demonstrating that the new data collection methods yield more reliable and objective statistics than the old system of measurement. Findings from this study suggest that reliable measurement of qualitative areas is possible. When carefully collected, these kinds of measurements can become an important component of an organization’s overall strategy to monitor and improve service quality.

Author(s):  
S. D. Forsythe ◽  
T. J. Lowe

The San Francisco Bay area is facing a mounting problem of handling the ever-increasing flow of traffic. With this traffic rising so rapidly in an area severely constricted by topography it has been concluded that freeway, bridge, and parking improvements alone cannot meet the Bay area's mounting transportation needs. Rapid transit, utilizing only a fraction of the space and with much less cost, would provide far more passenger capacity than automobiles on freeway and as a result a billion dollar rapid transit system has been planned for the Bay area. This paper describes the design and development of the BARTD system at present being undertaken.


2012 ◽  
Vol 24 (2) ◽  
pp. 256-263 ◽  
Author(s):  
Kenny Chung ◽  
Yuan Liu ◽  
Susan L. Ivey ◽  
Debbie Huang ◽  
Corina Chung ◽  
...  

Author(s):  
Carl W. Sundberg ◽  
Montgomery Ferar

Automobile traffic is threatening to overwhelm the cities of the San Francisco Bay Area, and an advanced mass transit system is being built by the Bay Area Rapid Transit District (BARTD) to help alleviate this problem. This article describes the design and development of the passenger vehicle for this system. BARTD system requirements and car design criteria are discussed, and the conceptual design and detailed development of passenger accommodations, environmental control provisions, lighting, ingress/egress, visibility and appearance design featurea are presented. The requirements for and the detailed design of the train attendant's pod are also discussed. A prototype car has been designed with primary emphasis on those human factors considerations that are expected to induce 200,000 commuters to use the system in preference to private automobiles. Public reactions to the prototype vehicle will be employed to refine and improve upon the design prior to its introduction into service in 1971.


2017 ◽  
Vol 17 (1) ◽  
pp. 92-98 ◽  
Author(s):  
Donald Abrams ◽  
Michael McCulloch ◽  
Misha Cohen ◽  
Mike Liaw ◽  
Deborah Silverman ◽  
...  

Background: Many cancer patients seek traditional Chinese medicine (TCM), the prevalence varying with diagnosis, comorbidities, and demographics. Interventions sought include acupuncture, massage, herbs, diet, and exercise, usually combined with conventional therapies. It is not known what proportion of TCM practitioners care for cancer patients, their cancer specific training or caseload, what interventions they employ, their outcomes, and their communication patterns with conventional oncologists. Methods: A survey was mailed to all 2213 licensed acupuncturists in the 9-county San Francisco Bay Area gathering descriptive statistics. Results: A total of 472 (21%) responded by mail or web-based Research Electronic Data Capture (REDCap) tool. Most respondents (77%) reported caring for patients with cancer, with 29% reporting having 6 to 10 years of practice experience, and 44.2% having 0 to 20 hours of training specific to the needs of patients with cancer. Improving quality of life was reported by 94% as what their treatment offered cancer patients as well as the area where treatment was felt to have the greatest impact. The most useful TCM modalities were acupuncture (98%), herbs (79%), diet (72%), moxibustion (46%), and meditation instruction (44%). Absence of adverse reactions was noted by 95%. Ninety-one percent reported “never” or “hardly ever” having been contacted by patients’ oncologists to discuss treatment. Conclusions: Many acupuncturists seeing cancer patients have significant clinical experience and have sought specialized training. Improved communication is needed between TCM practitioners and oncologists sharing care of cancer patients.


2013 ◽  
Vol 23 (2) ◽  
pp. 209-213
Author(s):  
Huanzi Wang ◽  
Shirley Ng ◽  
Ahmad M. Abdel-Karim ◽  
Dan Weston

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