scholarly journals An exploration of user-generated wireless broadband infrastructures in digital cities

2021 ◽  
Author(s):  
Catherine A. Middleton ◽  
Amelia Bryne
Keyword(s):  
Public Sector ◽  
Mobile Broadband ◽  
The Public ◽  
Infrastructure Provision ◽  
Broadband Services ◽  
Wireless Broadband

This paper examines the broadband connectivity options available in digital cities. It offers an overview of services provided by commercial operators, the public sector and by citizens themselves, arguing that shortcomings in existing fixed broadband and commercial mobile broadband services provide an opportunity for citizens to share their own wireless broadband connections. It explores Wi-Fi hotspot provider FON's approach to extending mobile broadband infrastructure by enabling shared connections within communities. The paper outlines some reasons why this specific user-generated approach to infrastructure provision has been unable to deliver highly robust broadband infrastructure, and discusses ways in which users and the public sector can be involved in developing new mobile infrastructures that will meet citizens' needs.

scholarly journals An exploration of user-generated wireless broadband infrastructures in digital cities

2021 ◽  
Author(s):  
Catherine A. Middleton ◽  
Amelia Bryne
Keyword(s):  
Public Sector ◽  
Mobile Broadband ◽  
The Public ◽  
Infrastructure Provision ◽  
Broadband Services ◽  
Wireless Broadband

This paper examines the broadband connectivity options available in digital cities. It offers an overview of services provided by commercial operators, the public sector and by citizens themselves, arguing that shortcomings in existing fixed broadband and commercial mobile broadband services provide an opportunity for citizens to share their own wireless broadband connections. It explores Wi-Fi hotspot provider FON's approach to extending mobile broadband infrastructure by enabling shared connections within communities. The paper outlines some reasons why this specific user-generated approach to infrastructure provision has been unable to deliver highly robust broadband infrastructure, and discusses ways in which users and the public sector can be involved in developing new mobile infrastructures that will meet citizens' needs.

Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India

2010 ◽  
Vol 2 (3) ◽  
pp. 53-73 ◽  
Author(s):  
Anand Parkash Bansal ◽  
Vishnuprasad Nagadevara
Keyword(s):  
Structural Change ◽  
Public Sector ◽  
Public Perception ◽  
Demographic Characteristics ◽  
Quality Of Services ◽  
The Public ◽  
Military Engineer ◽  
Infrastructure Provision ◽  
And Performance

Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) in India. Customers’ survey mode was used to measure the expectations, perception, importance and satisfaction. The perceived quality of services provided by this department was measured with SERVQUAL instrument on selected attributes using the Gap approach for identifying priorities. Additionally, this study also examines the influence of demographic characteristics of clients on expectations and perceptions of the clients. The results can be used by similar organisations for cultural and structural change to increase accountability and performance, in which the results indicate that the three most important dimensions in the order of importance among the clients of MES are tangibles, responsiveness and reliability.

Innovative Marketing Strategies for Wireless Broadband Services in the Sri Lankan Context

2009 ◽  
pp. 139-149
Author(s):  
Dilupa Ranatunga ◽  
Rasika Withanage ◽  
Dinesh Arunatileka
Keyword(s):  
Sri Lanka ◽  
Marketing Strategies ◽  
Sri Lankan ◽  
Mobile Broadband ◽  
Broadband Services ◽  
Wireless Broadband

This chapter describes marketing strategies in concept for wireless broadband services in the Sri Lankan market. It also emphasizes different technologies offering fixed and mobile broadband services. Wi-Fi services which are mentioned here has been on offer for few years but actual marketing of such services are not actively done in Sri Lanka. Various marketing strategies that could be used to market this technology are also analyzed to gain an insight to all readers. In addition, a grid is provided to help readers to choose between different available technologies.

Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India

2012 ◽  
pp. 219-238
Author(s):  
Anand Parkash Bansal ◽  
Vishnuprasad Nagadevara
Keyword(s):  
Structural Change ◽  
Public Sector ◽  
Public Perception ◽  
Perceived Quality ◽  
Demographic Characteristics ◽  
The Public ◽  
Military Engineer ◽  
Infrastructure Provision ◽  
And Performance

Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) in India. Customers’ survey mode was used to measure the expectations, perception, importance and satisfaction. The perceived quality of services provided by this department was measured with SERVQUAL instrument on selected attributes using the Gap approach for identifying priorities. Additionally, this study also examines the influence of demographic characteristics of clients on expectations and perceptions of the clients. The results can be used by similar organisations for cultural and structural change to increase accountability and performance, in which the results indicate that the three most important dimensions in the order of importance among the clients of MES are tangibles, responsiveness and reliability.

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