scholarly journals Using action research to develop human factors approaches to improve assembly quality during early design and

2021 ◽  
Author(s):  
Judy Lynn Village ◽  
Filippo A. Salustri ◽  
W. P. Neumann

Engineers at a large electronics new product initiation site were interested in developing human factors (HF) approaches to help improve assembly quality during two stages of their production assembly design: early design of tasks, fixtures and tooling; and during early ramp-up of new assembly lines at outsourcing sites. Researchers worked in an action research approach with company engineers and er­gonomists to integrate HF into both design stages. This paper presents the human factors approaches and discusses the challenges of using human factors to improve assembly quality. For the first stage of early design, a HF-design for assembly (HF-DFA) scorecard was developed with 22 items scored on a O (no risk or problem) to 2 (high risk or problems) scale. Items included physical risks, such as grip size and force, movement risks, such as re-grasping or re-orienting, visual risks, such as visual accuracy and inspection difficulty, and cognitive issues such as ability to detect a problem and risk of damage to part or component. High scores were associated with assembly tasks that were both reported as difficult by operators, and also had quality problems. The HF-DFA was adopted as a controlled engineering document and used to proactively score assembly tasks prior to final design of tasks, fixtures and tooling. In the second stage of early ramp, researchers combined the HF-DFA and other HF and performance-based metrics into a modified HF-house of quality (HF-HoQ) approach where the focus was on "worker" requirements rather than the traditional customer requirements. The HF-HoQ was evaluated using video of four identical tasks performed at different outsourcing locations that had a seven-fold difference in defect rates. The HF-HoQ successfully detected the site with the highest defect rate, but not the lowest. The authors recommend further testing and development of approaches that attempt to bring insight from HF to the issue of improving assembly quality. Relevance to industry: Human factors is broader than injury prevention, and has been linked to assembly quality. Two HF approaches were developed to help improve quality in early design stages and during early ramp-up of assembly lines . Companies are encouraged to develop and evaluate HF approaches for improving assembly quality.

2021 ◽  
Author(s):  
Judy Lynn Village ◽  
Filippo A. Salustri ◽  
W. P. Neumann

Engineers at a large electronics new product initiation site were interested in developing human factors (HF) approaches to help improve assembly quality during two stages of their production assembly design: early design of tasks, fixtures and tooling; and during early ramp-up of new assembly lines at outsourcing sites. Researchers worked in an action research approach with company engineers and er­gonomists to integrate HF into both design stages. This paper presents the human factors approaches and discusses the challenges of using human factors to improve assembly quality. For the first stage of early design, a HF-design for assembly (HF-DFA) scorecard was developed with 22 items scored on a O (no risk or problem) to 2 (high risk or problems) scale. Items included physical risks, such as grip size and force, movement risks, such as re-grasping or re-orienting, visual risks, such as visual accuracy and inspection difficulty, and cognitive issues such as ability to detect a problem and risk of damage to part or component. High scores were associated with assembly tasks that were both reported as difficult by operators, and also had quality problems. The HF-DFA was adopted as a controlled engineering document and used to proactively score assembly tasks prior to final design of tasks, fixtures and tooling. In the second stage of early ramp, researchers combined the HF-DFA and other HF and performance-based metrics into a modified HF-house of quality (HF-HoQ) approach where the focus was on "worker" requirements rather than the traditional customer requirements. The HF-HoQ was evaluated using video of four identical tasks performed at different outsourcing locations that had a seven-fold difference in defect rates. The HF-HoQ successfully detected the site with the highest defect rate, but not the lowest. The authors recommend further testing and development of approaches that attempt to bring insight from HF to the issue of improving assembly quality. Relevance to industry: Human factors is broader than injury prevention, and has been linked to assembly quality. Two HF approaches were developed to help improve quality in early design stages and during early ramp-up of assembly lines . Companies are encouraged to develop and evaluate HF approaches for improving assembly quality.


2020 ◽  
Vol 8 (4) ◽  
pp. e000378
Author(s):  
Ryohei Goto ◽  
Junji Haruta

ObjectivesTo clarify the process of how caregivers in a nursing home integrate the perspectives of rehabilitation into their responsibilities through working with a physical therapist.DesignThis study was conducted under an action research approach.SettingThe target facility was a nursing home located in Japan. The researcher, a physical therapist, worked at the nursing home once a week from April 2016 to March 2017. During the study period, he created field notes focused on the dialogue and action of caregivers regarding care, responses of caregivers to the physical therapist and reflections as a physical therapist. Caregivers were also given a short informal interview about their relationship with the nursing home residents. For data analysis, two researchers discussed the content based on the field notes, consolidating the findings.ParticipantsThe participants were caregivers who worked at the target facility. Thirty-eight caregivers agreed to participate. Average age was 39.6±11.1 years, 14 (37%) were male and average caregiver experience was 9.8 years.ResultsTwo cycles of action research were conducted during the study period. There were four stages in the process of how caregivers in the nursing home integrated the perspectives of rehabilitation through their work with the physical therapist. First, caregivers resisted having the rehabilitation programme carried out in the unit because they perceived that rehabilitation performed by a physical therapist was a special process and not under their responsibility. However, the caregivers were given a shared perspective on rehabilitation by the physical therapist, which helped them to understand the meaning of care to adapt the residents’ abilities to their daily life. They practised resident-centred care on a trial basis, although with a sense of conflict between their new and previous role, which emphasised the safety of residents’ lives and personhood. The caregivers increased their self-efficacy as their knowledge and skills were supplemented by the physical therapist and his approval of their attempted care. They were then able to commit to their newly conceived specialty of care as a means of supporting the lives of residents.ConclusionsThe process of working with a physical therapist led to a change in caregivers’ perception and behaviours, which occurred in four stages: resistance to incorporation, recapture of other perspectives, conflicts and trials in the role of caregiver and transformation to a resident-centred perspective.


Dementia ◽  
2021 ◽  
pp. 147130122199728
Author(s):  
Sherry Dupuis ◽  
Carrie McAiney ◽  
Lisa Loiselle ◽  
Brenda Hounam ◽  
Jim Mann ◽  
...  

This article describes the use of a participatory action research (PAR) approach to developing a self-management resource for persons living with dementia and care partners. Despite growing evidence that persons with dementia are able to contribute in meaningful ways to decision-making about their care and life preferences, few opportunities exist for them to participate in the design of resources and services meant for them. There is also a need to support the self-management of persons living with dementia with the provision of accurate, high quality, user-friendly information. The Living Well with Dementia resource was developed through a partnership with persons with dementia, family members, Alzheimer Society representatives, primary care providers, and researchers. The methods used in the development of this resource are outlined in six steps employed in this process, from establishment of a PAR team to final resource creation. Informed by a whole systems approach, the resource brings together essential components of self-management into a comprehensive system of care and support for living. It empowers users to be active participants in the application of new knowledge to their lives. Better self-management has important implications for access to health care and quality of life for persons with dementia and care partners.


2018 ◽  
Vol 22 (1) ◽  
Author(s):  
Lorena Duna ◽  
◽  
Juanita Salvani ◽  
Marivic Paday ◽  
Joy Daproza ◽  
...  

participatory, community, technologies, adoption, sustainability


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