scholarly journals Government Calling Revisited: A Survey-Experiment on the Moderating Role of Public Service Motivation in Assessing Employer Attractiveness

2020 ◽  
Vol 11 ◽  
Author(s):  
Wouter Vandenabeele ◽  
Stefanie Jager
Keyword(s):  
Public Service ◽  
Public Service Motivation ◽  
Survey Experiment ◽  
Employer Attractiveness ◽  
Moderating Role

Red Tape, Rule Legitimacy, and Public Service Motivation: Experimental Evidence From Korean Citizens

2022 ◽  
pp. 009539972110690
Author(s):  
Yongjin Ahn ◽  
Jesse W. Campbell
Keyword(s):  
Public Service ◽  
Public Service Motivation ◽  
Survey Experiment ◽  
South Korean ◽  
Input And Output ◽  
Relief Fund ◽  
Red Tape ◽  
Input Legitimacy ◽  
Output Legitimacy

While legitimacy plays a key role in determining if a public sector rule or process objectively qualifies as red tape, it is unclear if legitimacy shapes subjective red tape judgments. We use a sample of South Korean citizens and a vignette-based survey experiment describing applying for a small business COVID-19 relief fund to test the relevance of rule legitimacy for perceived red tape. We find that obtaining a favorable outcome (receiving the fund) reduces perceived red tape, but that neither input nor output legitimacy plays a consistent role. Second, we find that public service motivation moderates the role of both input and output legitimacy on perceived red tape, though in different directions. For those with high levels of public service motivation, output legitimacy reduces perceived red tape. However, for the same group, input legitimacy increases it. We provide a detailed discussion of the contributions of our study.

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