scholarly journals A Service-Oriented Healthcare Message Alerting Architecture in an Asia Medical Center: A Case Study

2009 ◽  
Vol 6 (6) ◽  
pp. 1870-1881 ◽  
Author(s):  
Po-Hsun Cheng ◽  
Feipei Lai ◽  
Jin-Shin Lai
Keyword(s):  
Medical Center ◽  
Service Oriented

A Case Study of Customer Satisfaction management of Samsung Medical Center

2013 ◽  
Vol 14 (4) ◽  
pp. 1-26
Author(s):  
Lee, Ji yeon ◽  
구자원
Keyword(s):  
Customer Satisfaction ◽  
Medical Center

A Dynamic Service Pool Size Configuration Mechanism for Service-Oriented Workflow

2011 ◽  
Vol 186 ◽  
pp. 499-504 ◽  
Author(s):  
Pan He ◽  
Jie Xu ◽  
Kai Gui Wu ◽  
Jun Hao Wen
Keyword(s):  
System Reliability ◽  
Environmental Changes ◽  
Point Of View ◽  
Pool Size ◽  
Reliability Model ◽  
Optimal Method ◽  
Service Oriented ◽  
Overall Reliability

Service-oriented workflows are the fundamental structures in service-oriented applications and changes in the workflow could cause dramatic changes in system reliability. In several ways to re-heal workflows in execution, re-sizing service pools in the workflow is practical and easy to implement. In order to quickly adjust to workflow or environmental changes, this paper presents a dynamic service pool size configuration mechanism from the point of view of maintaining workflow reliability. An architecture-based reliability model is used to evaluate the overall reliability of a workflow with service pools and an optimal method is proposed to get the combination of service pool size aiming at minimizing the sum of service pool size subject to the workflow reliability requirement. A case study is used to explain this method and experiment results show how to change service pool size to meet the workflow reliability requirements.

scholarly journals Exploring the Service-Oriented Enterprise: Drawing Lessons from a Case Study

2008 ◽  
Author(s):  
 Marijn Janssen
Keyword(s):  
Service Oriented

Validating the primary provider theory in emergency medicine

2008 ◽  
Vol 21 (2) ◽  
pp. 120-130 ◽  
Author(s):  
Joseph S. Guarisco ◽  
Stefoni A. Bavin
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Pay For Performance ◽  
Medical Center ◽  
Waiting Times ◽  
Emergency Department Visits ◽  
Business Success ◽  
Content Type ◽  
The Impact

PurposeThe purpose of this paper is to provide a case study testing the Primary Provider Theory proposed by Aragon that states that: disproportionate to any other variables, patient satisfaction is distinctly and primarily linked to physician behaviors and secondarily to waiting times.Design/methodology/approachThe case study began by creating incentives motivating physicians to reflect and improve behaviors (patient interactions) and practice patterns (workflow efficiency). The Press Ganey Emergency Department Survey was then utilized to track the impact of the incentive programs and to ascertain any relationship between patient satisfaction with the provider and global patient satisfaction with emergency department visits by measuring patient satisfaction over an eight quarter period.FindingsThe findings were two‐fold: firstly, the concept of “pay for performance” as a tool for physician motivation was valid; and secondly, the impact on global patient satisfaction by increases in patient satisfaction with the primary provider was significant and highly correlated, as proposed by Aragon.Practical implicationsThese findings can encourage hospitals and physician groups to place a high value on the performance of primary providers of patient care, provide incentives for appropriate provider behaviors through “pay for performance” programs and promote physician understanding of the links between global patient satisfaction with physician behaviors and business growth, malpractice reduction, and other key measures of business success.Originality/valueThere are no other case studies prior to this project validating the Primary Provider Theory in an urban medical center; this project adds to the validity and credibility of the theory in this setting.

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

Fostering Faculty Well-Being Through Personal, Community, and Cultural Formation at an Academic Medical Center: Indiana University School of Medicine as a Case Study

2009 ◽  
pp. 183-204 ◽  
Author(s):  
Debra K. Litzelman ◽  
Penelope R. Williamson ◽  
Anthony L. Suchman ◽  
Stephen P. Bogdewic ◽  
Ann H. Cottingham ◽  
...  
Keyword(s):  
Medical Center ◽  
Academic Medical Center ◽  
Well Being ◽  
Indiana University ◽  
Cultural Formation ◽  
School Of Medicine ◽  
Academic Medical ◽  
Personal Community
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