A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

scholarly journals BPM and ECM: Similarities, differences, conceptual, and technological limits

2018 ◽  
Vol 30 (1) ◽  
pp. 95-105
Author(s):  
Marco Aurélio de Souza MENDES ◽  
Marcello Peixoto BAX
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Integrated Approach ◽  
Content Management ◽  
Enterprise Information ◽  
Technological Support ◽  
Enterprise Content Management ◽  
Unstructured Information

Abstract Enterprise information architectures still do not deliver all the value that comes from integrating structured and unstructured information. Enterprise Content Management and Business Process Management were developed as autonomous disciplines. Thus, Enterprise Content Management still occurs without formally considering the business processes that generate and manipulate content, while Business Process Management initiatives arise without a documented treatment of materials produced by the processes. The non-integrated approach to these disciplines collaborates to reduce the potential benefits expected in Organizational Change Management programs. In such context, the article discusses the interrelation between Business Process Management and Enterprise Content Management, approaching from a historical view of these disciplines, their conceptual limits, technological support, and dialogues that would benefit both initiatives. The paper contributes to clarify a question still vague in the field of Information Management, which is how to integrate Business Process Management and Enterprise Content Management treating structured and unstructured information in a unified manner. It discusses how to approach this issue in a broad scope of IM by combining the concepts of Enterprise Content Management and Business Process Management. Based on a literature review, the paper analyzes and synthesizes experiences in Enterprise Content Management and Business Process Management acquired in the context of a project carried out in a Power Sector Company. The article reveals problems in separating approaches to Enterprise Content Management and Business Process Management. It shows the importance of an effort for integration and presents three instruments that promote the linkage of the two initiatives, approximating process offices and analysts’ information.

The Business Process Management Systems to Support Continuous Improvements

2021 ◽  
pp. 1-21
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

Research on Business Process Management System Based on SOA

2013 ◽  
Vol 774-776 ◽  
pp. 1945-1950
Author(s):  
Jun Cheng Geng ◽  
Jian Wei Ma
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Service Oriented Architecture ◽  
Business Agility ◽  
System Solution ◽  
Service Oriented

Business process management (BPM) is considered to be an effective way to improve their business agility for the enterprises. But after analysis, it found that the existing BPM system has been difficult to meet the needs of enterprises development. It analyzed the theory and technology of Service-Oriented Architecture (SOA) and BPM, and presented the BPM system solution based on SOA. Finally, it took case with a process improvement, which described the process of implementing a BPM system based on SOA. Practice has proved that the combination of SOA and BPM can greatly improve the business agility.

Applying Service-Oriented Composition Process in TPMS

2013 ◽  
Vol 680 ◽  
pp. 526-533
Author(s):  
Cheng Wei Yang ◽  
Lei Wu ◽  
Shi Jun Liu ◽  
Xiang Xu Meng
Keyword(s):  
Management System ◽  
Process Management ◽  
Business Processes ◽  
Previous Method ◽  
It Systems ◽  
Novel Approach ◽  
Service Oriented ◽  
Composition Process ◽  
Integrated Problems

Nowadays, the companies must adapt their business processes changing more dynamically in accordance with rapidly changing market conditions and IT systems. This paper extends our previous method, which shows a novel approach to integrate a service system. In this paper, we focus on the integrated problems of the Business Process Management System (BPMS). The service is encapsulated as a SCA service component，which is extended to be a service surrogate. Meanwhile, the XML-based process template is used to define the composition process. An interactive access control strategy based on service components is also proposed. At the end of this paper, it is applied in the textile-order process management system (TPMS) as a case study.

scholarly journals Implementing a business process management system using adept: A real-world case study

2000 ◽  
Vol 14 (5) ◽  
pp. 421-463 ◽  
Author(s):  
N. R. Jennings ◽  
P. Faratin ◽  
T. J. Norman ◽  
P. O'Brien ◽  
B. Odgers ◽  
...  
Keyword(s):  
Business Process ◽  
Real World ◽  
Management System ◽  
Business Process Management ◽  
Process Management

scholarly journals Uma Abordagem de Gestão e Desenvolvimento de Automatização de Processos de Negócios com apoio de BPMS

2015 ◽  
Author(s):  
Luana P. Ramos ◽  
Adriano Bessa
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Service Oriented Architecture ◽  
System A ◽  
Service Oriented

Em resposta aos desafios em aliar conceitos da disciplina de BPM (Business Process Management) aos conceitos de Engenharia de Software, SCRUM, desenvolvimento agil de software, assim como conceitos de SOA (Service Oriented Architecture) e entendimento entre as areas de Processos, Negocios e TI, este trabalho apresenta uma abordagem de desenvolvimento de software, para automatizar processos com apoio de BPMS (Business Process Management System). A abordagem e um guia para os profissionais de TI e de negocio para que ambos se apropriem dos passos necessários ao desenvolvimento de automatização e desenvolvam uma solução de forma orientada a processos. A abordagem foi validada através de projetos de pesquisa-ação.

The Business Process Management Systems to Support Continuous Improvements

2016 ◽  
pp. 237-256
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

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