A Study of Effect on Positive Psychological Capital, Professionalism and Customer Orientation - Food Service Franchisor Business Employees

Nam Gil Baek

doi:10.34183/kcsma.21.1.4

A Study of Effect on Positive Psychological Capital, Professionalism and Customer Orientation - Food Service Franchisor Business Employees

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.21.1.4 ◽

2019 ◽

Vol 21 (1) ◽

pp. 73-95

Author(s):

Nam Gil Baek

Keyword(s):

Psychological Capital ◽

Customer Orientation ◽

Food Service ◽

Positive Psychological Capital

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The effects of food service employees’ positive psychological capital on psychological ownership and customer orientation : Focusing on Korean buffet restaurant employees

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2017.05.31.5.183 ◽

2017 ◽

Vol 31 (5) ◽

pp. 183-195

Author(s):

Su-jung Rho

Keyword(s):

Psychological Capital ◽

Customer Orientation ◽

Food Service ◽

Psychological Ownership ◽

Service Employees ◽

Positive Psychological Capital ◽

Restaurant Employees ◽

Food Service Employees

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The multi-level analysis on the relationship between innovative organizational culture and individual creativity of food service companies : Mediating effect of positive psychological capital

Korean Journal of Hospitality & Tourism ◽

10.24992/kjht.2019.01.28.01.185. ◽

2019 ◽

Vol 28 (1) ◽

pp. 185-203

Author(s):

Sun-Woo Park ◽

Young-Gap Kim

Keyword(s):

Organizational Culture ◽

Psychological Capital ◽

Food Service ◽

Mediating Effect ◽

Positive Psychological Capital ◽

Service Companies ◽

Multi Level ◽

The Relationship ◽

Level Analysis

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The Effects of Positive Psychological Capital of the Employees at Food Service Enterprises on Organizational Citizenship Behavior Job Satisfaction

International Journal of Tourism Management and Sciences ◽

10.21719/kjtr.31.4.19 ◽

2016 ◽

Vol 31 (4) ◽

pp. 385-405 ◽

Cited By ~ 4

Author(s):

Dae-Hee Lee

Keyword(s):

Job Satisfaction ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Psychological Capital ◽

Food Service ◽

Citizenship Behavior ◽

Positive Psychological Capital

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The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

Journal of Korean Academy of Nursing Administration ◽

10.11111/jkana.2015.21.1.10 ◽

2015 ◽

Vol 21 (1) ◽

pp. 10 ◽

Cited By ~ 12

Author(s):

In Suk Kim ◽

Ryu Bin Seo ◽

Bok Nam Kim ◽

A Ri Min

Keyword(s):

Organizational Commitment ◽

Psychological Capital ◽

Customer Orientation ◽

Positive Psychological Capital ◽

Clinical Nurses

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The Effects of Positive Psychological Capital on Their Service Recovery, Service Quality and the Customer Relationship Quality in Food Service Industry

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2016.02.30.2.63 ◽

2016 ◽

Vol 30 (2) ◽

pp. 63 ◽

Cited By ~ 1

Author(s):

Sung Ho In ◽

Mi Jung Kim ◽

Kyung Il Chung

Keyword(s):

Service Quality ◽

Relationship Quality ◽

Service Industry ◽

Psychological Capital ◽

Service Recovery ◽

Food Service ◽

Customer Relationship ◽

Recovery Service ◽

Positive Psychological Capital

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Examining the Structural Relationships Between Learning Agility, Positive Psychological Capital, Customer Orientation, and the Sales Performances of Company A Automobile Salespeople

Korean Human Resource Development Strategy Institute ◽

10.21329/khrd.2020.15.1.57 ◽

2020 ◽

Vol 15 (1) ◽

pp. 57-87

Author(s):

Myeongjin Oh ◽

Woocheol Kim

Keyword(s):

Psychological Capital ◽

Customer Orientation ◽

Learning Agility ◽

Positive Psychological Capital ◽

Structural Relationships

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The Mediating Role of Positive Psychological Capital in the Social Support-Customer Orientation Relationship

Journal of Tourism Management Research ◽

10.18604/tmro.2016.20.5.11 ◽

2016 ◽

Vol 20 (5) ◽

pp. 205-226

Author(s):

Inju Yeo ◽

◽

Gilsoo Cha

Keyword(s):

Social Support ◽

Orientation Relationship ◽

Psychological Capital ◽

Customer Orientation ◽

Positive Psychological Capital ◽

Mediating Role ◽

The Social

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Positive Psychological Capital

PsycEXTRA Dataset ◽

10.1037/e570512013-001 ◽

2012 ◽

Author(s):

A. Velayudham ◽

R. Krishnan

Keyword(s):

Psychological Capital ◽

Positive Psychological Capital

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Association between Positive Psychological Capital and Project Management Performance of Project Participants

Korean Production and Operations Management Society ◽

10.32956/kopoms.2019.30.4.429 ◽

2019 ◽

Vol 30 (4) ◽

pp. 429-446

Author(s):

Hye-young Noh ◽

Jeman Boo ◽

Seung-chul Kim

Keyword(s):

Project Management ◽

Psychological Capital ◽

Management Performance ◽

Positive Psychological Capital ◽

Project Participants

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Transformational Leadership And Organizational Innovation: The Mediating Effect Of Positive Psychological Capital

10.15405/epsbs.2019.01.02.64 ◽

2019 ◽

Cited By ~ 1

Author(s):

M. Fatih Şengüllendi

Keyword(s):

Transformational Leadership ◽

Psychological Capital ◽

Organizational Innovation ◽

Mediating Effect ◽

Positive Psychological Capital

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