The Academy of Customer Satisfaction Management
Latest Publications

TOTAL DOCUMENTS

87

(FIVE YEARS 62)

H-INDEX

1

(FIVE YEARS 1)

Published By The Academy Of Customer Satisfaction Management

1229-859x

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

"The strategies to utilize Instagram and YouTube to increase the level of customer engagement of MZ generation -Focusing on Top 3 convenience stores (CU, GS25, 7ELEVEN)-"

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.4.3 ◽

2021 ◽

Vol 23 (4) ◽

pp. 45-70

Author(s):

Hee-jung Lee ◽

Ji-in Park

Keyword(s):

Customer Engagement ◽

Convenience Stores

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"A study of the effect on customer values, customer reliability, and life satisfaction in purchasing vegan products"

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.4.1 ◽

2021 ◽

Vol 23 (4) ◽

pp. 1-26

Author(s):

Nam-Gil Baek

Keyword(s):

Life Satisfaction ◽

Customer Values

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The Impact of Non-face-to-face Education Service Quality of Universities on Professor Trust, Lecture Satisfaction, and Academic Achievement

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.4.2 ◽

2021 ◽

Vol 23 (4) ◽

pp. 27-43

Author(s):

Mi-Jeong Kim

Keyword(s):

Academic Achievement ◽

Service Quality ◽

Face To Face ◽

Education Service ◽

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The effect of O2O service quality on customer service satisfaction and loyalty

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.3.2 ◽

2021 ◽

Vol 23 (3) ◽

pp. 21-47

Author(s):

Jeong-A Kim ◽

Pan-Soo Kim ◽

Sung-Min Park

Keyword(s):

Service Quality ◽

Customer Service ◽

Service Satisfaction

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A Study on Strategic Proposals to Improve Purchase Behavior of Home Meal Replacement(HMR): Based on the Importance Performance Analysis

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.3.1 ◽

2021 ◽

Vol 23 (3) ◽

pp. 1-19

Author(s):

Dong-Hyun Nam ◽

Yeong-Ae Ku ◽

Sung-Sik Ahn

Keyword(s):

Performance Analysis ◽

Purchase Behavior ◽

Meal Replacement

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"Effect of Craft Beer Brewery Selection Attributes on Customer Revisit Intention: Focusing on Utilitarian value and Hedonic Value"

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.3.3 ◽

2021 ◽

Vol 23 (3) ◽

pp. 49-67

Author(s):

Jun-Seop Lee ◽

Ji-Young Kim

Keyword(s):

Hedonic Value ◽

Revisit Intention ◽

Utilitarian Value

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A Study on the Hotel Service Quality according to COVID-19 and the Impact Relationship between Service quality, Hygiene-safety-quarantine awareness, Customer satisfaction, and Behavior intention : Focusing on Revised IPA analysis

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.3.4 ◽

2021 ◽

Vol 23 (3) ◽

pp. 69-107

Author(s):

Dong-Soo Choi ◽

Hyeon-Na Kang ◽

Jin-Soo Han

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavior Intention ◽

Hotel Service ◽

Hotel Service Quality ◽

And Behavior ◽

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"A Study on the Relations Technician's Perception between Career Success, Career Management Behavior, Job Satisfaction, Customer Orientation"

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.3.5 ◽

2021 ◽

Vol 23 (3) ◽

pp. 109-129

Author(s):

Dae-Woong Kim ◽

Gyu-Rak Bae ◽

Gye-Soo Kim

Keyword(s):

Job Satisfaction ◽

Career Success ◽

Customer Orientation ◽

Career Management ◽

Management Behavior

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A Study on Effect of The Subscription–Based Online Service on Consumer Perception Value, Repurchase Intention

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.2.3 ◽

2021 ◽

Vol 23 (2) ◽

pp. 49-71

Author(s):

Nam-Gil Baek

Keyword(s):

Consumer Perception ◽

Repurchase Intention ◽

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A Study on the Effect of Customer Satisfaction, Trust and Relationship Immersion on Loyalty in Unmanned Stores

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.2.5 ◽

2021 ◽

Vol 23 (2) ◽

pp. 89-109

Author(s):

Je Won Lee

Keyword(s):

Customer Satisfaction

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