ESTABLISHING A SHARED –USER COMMUNITY KITCHEN IN LILIW LAGUNA KITCHEN UTILITY PROJECT FOR ALL

The study aims to analyze the financial feasibility of establishing a shared-use community/ commercial kitchen as an economic development tool. The study was intended to reveal other potential opportunities that could exist with a viable community kitchen concept to enhance workforce training in the food service industry, culinary arts and help the local food manufacturers who do not have their kitchen facility. A 700 square meter, including areas for processing, storage, shipping, warehousing, etc and areas for culinary training, shared user community kitchen facility is needed in Liliw Laguna according to the fifty (50) respondent’s. The volume of responses and their consistent support of the shared – use concept of community kitchen facility provide sufficient basis for a positive feasibility determination. The strength of the anecdotal information drawn from in – depth interviews simply verifies the survey and provides a high degree of confidence in the study result. The needed facility design and equipment should match ethnic foods, local delicacies/snack foods, meat products and catered meals production. Freelance cooks wanted to use the facility regularly. Ninety-eight percent of the facility schedule could be absorbed by the potential users. The number of caterers without a kitchen in Liliw Laguna area seems to provide a sufficient base to provide a steady revenue stream, for the facility. Specialty food producers accounted for majority of all intended users (60% of respondents) with caterers the second most likely users (23% of respondents). Survey results indicated that there is a potential “hour lease” estimated at 166/168 revenue hours per week. Both groups would utilize the proposed facility. Liliw Senior High School – TVL strand within the vicinity desire to utilize the kitchen as a training facility. The capital budget needed is Php 9, 401, 981. The internal rate of return of the project is 23% at 20% cost money hurdle cost. The Return – on – Investment is 43% using DuPont’s Model and has positive net present value Php 1, 597, 649 assuming project life of eight years. The project can generate sufficient revenue to achieve breakeven point at 3, 173 rental services of Php 850 per hour. Has the ability to pay for itself within three and half (3.5) years with two employees – a facility General Manager on full time employment basis and a Facility General Manager on full time employment basis and a Facility General Affairs Assistant as soon as the revenue permits. The survey result indicated that the facility site is preferred at Mh. Del Pilar Bgry Pagasa Liliw Laguna. Many catering institutions need to be located in close proximity to their catering sites and clientele. A variety of collaborations is possible in developing the project and operating the facility. Potential structures include choices as Liliw Laguna as sole sponsor, owner, operator and administrator of the project transforming the kitchen as Government Owned and Controlled Corporation. KEYWORDS: Shared-User, Community Kitchen, Kusina ng Bayan, Kitchen Utility for All

Key drivers that impact the quality of education – a holistic approach

PurposeThe education sector acts as an input for every other sector and contributes around 7% to the service industry; hence, it is important to identify, measure and analyze the drivers that impact the delivered service quality.Design/methodology/approachThis paper used different approaches to identify measure and analyze the drivers that impact the service quality. In addition to a thorough literature review, qualitative tools like brainstorming, the focused group technique, and the survey technique have been used. Decision-making tools like the analytic hierarchy process (AHP), and a quantitative tool, one-sample t-test, with the help of MINITAB software, were used to analyze the inputs received from 179 experts. By using the stated approach, the planned research outcomes have been achieved.FindingsQuality of teachers, quality of students, quality of policies, and quality of facilities have been identified as the key drivers that impact quality of education. The paper highlights that the people quality drivers play a significantly important role in the quality of education when compared to the quality of non-people drivers. From the statistical analysis of the hypotheses, it was inferred that the People quality consisting of the quality of a teacher and the quality of students are the two prominent drivers to the Quality of education. This paper demonstrates the importance of the quality of a teacher and its significance to the quality of education. The recommendations made might be considered for the implementation, which can improve the quality of education in the country.Research limitations/implicationsThis paper is focused on the data collected from the experts in the top-ranked management institutes only. The data from the experts from undergraduate institutions and other management institutes could have added more value.Practical implicationsIn the paper, the drivers were identified and further analyzed to suggest that teacher quality is a dominant driver of education quality. The findings also suggest that there should be a high focus on having a great quality teacher as compared to the facilities. The weights identified will enable the researcher to arrive at the overall quality scores of any Institute. As a part of the process, the user just needs to collect the ratings from the end customers (the parents of the students) against each driver, and the institute level scores can be derived. These scores can then be used by the Institute's management to analyze the results and improve upon the weak areas to improve the delivered service quality in the education sector.Originality/valueA holistic approach to exploring major drivers that impact the quality of education is a new approach. Moreover, using different tools like AHP, hypothesis testing, t-test, using the coefficient of variation in a single paper has not been attempted before. The revalidations of accepted hypotheses with respondents is also a new approach.

Individual Creativity in Digital Transformation Enterprises: Knowledge and Ability, Which Is More Important?

Digital technological innovation is reshaping the pattern of industrial development. Due to the shortage of digital talents and the frequent mobility of these people, the competition for talents will be very fierce for organizations to realize digital transformation. The digitization transformation of China’s service industry is far ahead of that of industry and agriculture. It is of great significance to study the organizational management and talent management of service enterprises to reduce the negative impact of insufficient talent reserve and meet the needs of digital development. Based on 378 valid questionnaires from China’s service industry, this paper applied polynomial regression and a response surface model to analyze the impact of two kinds of person-environment fit on work engagement and individual creativity. The results show that: (1) under the combination of high morality and high talent, work engagement and individual creativity are the highest; (2) individual creativity is stronger under the condition of high morality and low talent than under low morality and high talent; and (3) work engagement mediates the influence of morality and talent on individual creativity. The research reveals the internal mechanism by which morality and talent cooperatively promote individual creativity, which provides theoretical guidance for management practice of service firms to improve individual creativity in the process of digital transformation.

Study on the Path of Three-Chain Integration of the Logistics Service Industry in Zhengzhou

To optimize the spatial layout of modern logistics services in Zhengzhou, build a driving mechanism for the professional development of logistics services, and promote logistics services to give full play to the driving force of coordinated development of regional economy, we must base ourselves on the logistics service industry chain, strengthen industrial innovation, value innovation and integration innovation, and realize the reconstruction of the value chain of logistics service industry. Based on the three-chain integration theory, this paper constructs a fuzzy comprehensive evaluation model for the three-chain integration of logistics service industry, adopts a combination of qualitative and quantitative methods, evaluates the effect of the three-chain integration of logistics service industry in Zhengzhou, and aims at the problems existing in the process of three-chain integration, such as lack of systematic planning, weak competitiveness, and low profitability. Measures such as improving fiscal and tax incentives, clarifying strategic positioning, overall planning of industry layout, strengthening innovation, and integrating new driving forces for the development of logistics service industry will further promote the in-depth integration of logistics service industry chain, value chain, and innovation chain in Zhengzhou.

Dynamic Evolution of Service Trade Network Structure and Influence Mechanism in Countries along the “Belt and Road” with Big Data Analysis

With the accelerating process of economic globalization, the deep adjustment of the international industrial division of labor, and the continuous upgrading of the global value chain, the development of the service industry has entered into a new historical period. This study analyzes the dynamic evolution of trade network structure at three levels: macro, mesa, and micro, and empirically explores its influencing factors. Taking national service trade as the research object, this study analyzes the topological structural characteristics of the food trade network of “One Belt and One Road” countries by selecting indicators such as network point degree, average path length, trade intensity, intermediation degree, and aggregation coefficient, and further explores the characteristics of association network structure in national service trade network using block model. The topological structural characteristics of the “Belt and Road” trade network are analyzed from three aspects: overall, local, and individual. Then, we construct a regression model to analyze the factors influencing the dynamic evolution of the service trade network structure of the countries along the “Belt and Road” through the QAP method. Finally, based on the summary of the research findings, this study puts forward the corresponding considerations and policy recommendations from the perspectives of regional, directional, and reciprocal investment, to benefit more efficient and strategic national service trade under the framework of “Belt and Road.” Based on the results of this study, this study proposes the following policy recommendations: firstly, actively promote the service trade cooperation with other countries to optimize the market layout; secondly, promote the service industry reform to extend the length of the value chain and improve its position in the value chain; and thirdly, jointly promote the infrastructure construction of “Belt and Road” with other countries, promote trade liberalization, and reduce the trade volume. Secondly, we should promote the reform of the service industry, extend the length of the value chain, and improve our position in the value chain. Finally, we should vigorously promote the development of innovation, promote the two-way opening of new service industries, adhere to the “going out” strategy, and cultivate high-quality and excellent technical talents, to promote the overall improvement of the innovation-driven capacity of the service industry with a people-oriented approach.

User Antecedents, CRM Implementation and Impact on Customer Outcomes in Jordanian Service Industry

The implementation of Customer Relationship Management (CRM) has become increasingly important to scholars and practitioners over the last two decades. This study examined the relationships between user antecedents, CRM implementation, and customer outcomes. Its aims were to identify CRM user antecedents, explore the impact of these antecedents on CRM implementation, and examine the connection between CRM implementation and customer outcomes: loyalty, retention, and satisfaction. A quantitative method was employed consisting of a structured questionnaire. A total of 290 completed questionnaires were returned and analyzed with structural equation modelling techniques. The results indicated there were significant positive relationships between four out of five antecedents and CRM implementation; however, an impact of user involvement was not supported by the data. CRM implementation was also found to positively affect all three customer’s outcomes: loyalty, retention, and satisfaction. These findings are of practical and theoretical value to practitioners, customers, and policy makers

Automation in Healthcare Services

The health care service industry (also known as a medical industry) is an industry that is comprised of the services related to the safeguarding or enhancement of patient health or provides services to treat patients with medicinal, protective, rehabilitative, and analgesic care. For the last two decades, it has been seen that there are drastic changes in healthcare services through automation, digitalization, technological innovation, and communication. Automation has made a revolutionary change in the healthcare industry and allowed for it to be more cost-effective for the industry to run day-to-day operations. Automation-driven health care activities are free from human fatigue and error, so they can help out to provide consistency, accuracy, and potentially lead to a reduction in patient complications, infections, and deaths. Besides, automation can help hospitals, professionals, and doctors for cost-reduction measures and increased efficiency as part of their monetary benefits.

How Does Experiential Value toward Robot Barista Service Affect Emotions, Storytelling, and Behavioral Intention in the Context of COVID-19?

This study aims to examine the antecedents of storytelling and intention to a behavioral robot barista coffee shop (RBCS) by exploring experiential values and emotions. For the analysis, a set of hypotheses was developed and tested based on data collected from 300 customers who had visited a RBCS in South Korea. In the verification, the atmosphere showed the greatest influence on positive emotion, followed by consumer return on investment (CROI). These results mean that atmosphere, CROI, and escapism are important to induce positive emotion and behavioral intention for robot barista coffee shop. This is the first study to examine consumers’ experiential value regarding non-face-to-face robot service in the food service industry. This design is different from previous experiential value studies on human services in the hospitality industry. By integrating artificial intelligence and digital innovation into food service, this study broadens the scope of research in consumer behavior, making a significant theoretical contribution to the literature. Furthermore, this study proposes practical implications for sustainable coffee shop management in a COVID-19 environment.

Analysis of Role Stress in the Indian IT Industry

Contemporary industries face new competition requiring employees to work for longer hours under competitive time-bound deadlines. Prolonged exposure to such stressful situations leads to a depletion and exhaustion of resources in the mind and body with dysfunctional effects on job performance and overall organizational effectiveness. The Indian IT industry is a fast-paced service industry that is characterized by such stressful work situations and related outcomes. This chapter analyses the various factors that contribute to organizational stress and the role of demographic factors on role stress among the professionals of the Indian IT industry. A sample of 250 employees has been collected from the Delhi NCR region. Role stress has been measured by using the ORS scale which comprises of 10 dimensions of the role of stress that are measured by 50 items. The results show that there is a considerable amount of work related stress along with a significant impact of demographic factors on the role of stress amongst the IT professionals.