COMPARATIVE ANALYSIS OF THE BASIC FEATURES OF THE EXPECTED AND PERCEIVED QUALITY OF MASS PASSENGER PUBLIC TRANSPORT SERVICE IN BELGRADE

Transport ◽  
2009 ◽  
Vol 24 (4) ◽  
pp. 265-273 ◽  
Author(s):  
Snežana Filipović ◽  
Slaven Tica ◽  
Predrag Živanović ◽  
Branko Milovanović
Keyword(s):  
Public Transport ◽  
Traffic Accidents ◽  
Perceived Quality ◽  
Negative Influence ◽  
Negative Consequences ◽  
Transport Service ◽  
Basic Features ◽  
The City ◽  
Public Transport Service

Recently, negative trends towards the environment where the system of Mass Passenger Public Transport (MPPT) operates continue to grow. Mobility and citizens’ standard of living are constantly increasing. A significant increase in using private cars (level of motorization) along with all negative consequences faced under such circumstances as an increase in traffic volume, congestions, a decrease in travelling speed, a higher number of traffic accidents, greater negative influence on the environment etc. can be noticed. The city of Belgrade has recognized the significance of continuous research and has monitored the quality of Mass Passenger Public Transport service as well as changes that are taking place in order to influence some specific parts of transport and traffic policy in the city. This paper contains the benchmarking of results obtained in research and a trend towards changes in the expected and perceived quality of service (QoS) within the system of Mass Passenger Public Transport in Belgrade within the period from 2005 to 2007.

scholarly journals INDICATORS OF SERVICE QUALITY OF PUBLIC TRANSPORT / VIEŠOJO TRANSPORTO PASLAUGŲ KOKYBĖS RODIKLIAI

2018 ◽  
Vol 10 (0) ◽  
pp. 1-7
Author(s):  
Vaida Vabuolytė ◽  
Rasa Ušpalytė-Vitkūnienė
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Evaluation Process ◽  
Transport Service ◽  
Service Network ◽  
Service Demand ◽  
Wide Range ◽  
The City ◽  
Public Transport Service

This article presents the findings in the field of public transport planning, routes network optimization and service demand affecting indicators as well as analysis of public transport indicators in Klaipėda City. It investigates a wide range of approaches to the evaluation process of service quality of public transport proposed by scientists and these field practitioners and defines the most significant indicators. The article encourages discussions for further research of defined indicators of public transport service and proposes its ranking from the most significant one. Findings are suggested being used for policymakers, planners or other researchers as the base for the evaluation of public transport service network in cities, also to evaluate the quality and compare the results among transport districts within the city limits. By knowing the core of the problem of the network of public transport service, it is possible to plan the changes and improve the service quality, therefore, ridership of the system. Santrauka Šiame straipsnyje pristatyti viešojo transporto planavimui, maršrutų tinklo optimizavimui bei šios paslaugos poreikiui įtakos turintys veiksniai (rodikliai) ir taip pat viešojo transporto veiksnių (rodiklių) analizė Klaipėdos mieste. Jame nagrinėtas įvairių mokslininkų ir šios srities specialistų požiūris į viešojo transporto paslaugų kokybės vertinimą ir išskirti svarbiausi rodikliai. Straipsnyje skatinama diskusija dėl tolesnio viešojo transporto rodiklių tyrimo ir siūloma juos įvertinti pagal svarbumą. Siūloma, kad politikos formuotojai, planuotojai ar kiti tyrėjai rodiklius taikytų kaip pagrindą viešojo transporto paslaugų tinklui vertinti miestuose, taip pat įvertintų tinklo kokybę ir palygintų rezultatus tarp miesto transportinių rajonų. Nustačius viešojo transporto tinklo problemas, galima planuoti pokyčius ir pagerinti paslaugų kokybę, kartu padidinant sistemos naudojimą.

scholarly journals Expanding the Theory of Planned Behaviour to Reveal Urban Residents’ Pro-Environment Travel Behaviour

Atmosphere ◽  
2019 ◽  
Vol 10 (8) ◽  
pp. 467 ◽  
Author(s):  
Weiya Chen ◽  
Chao Cao ◽  
Xiaoping Fang ◽  
Zixuan Kang
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Theory Of Planned Behaviour ◽  
Travel Behaviour ◽  
Urban Residents ◽  
Transport Service ◽  
Planned Behaviour ◽  
Perceived Service Quality ◽  
Public Transport Service

Exploring the mechanism that influences the choice of urban public travel mode is an important policy research topic that can promote urban residents’ pro-environment travel (PET) behaviour and relieve the pressure on urban traffic and environmental problems. By expanding the theory of planned behaviour by considering the effects of the quality of public transport service and individual behaviour, this paper establishes a mixed PET behaviour model. Grounded theory is used to analyse data obtained from in-depth interviews, with the aim of determining the relationships among different attributes of the quality of public transport service and PET. An empirical examination in the form of a questionnaire was conducted in Changsha, China, to obtain the intensity and mechanism of various factors influencing pro-environment behaviour decision-making. The results reveal three new pieces of information. First, the influence of many psychological variables (except subjective norms) is consistent with the prediction results of the theory of planned behaviour (TPB), and the predictions of the model are accurate. More specifically, intention (0.535) and habit (0.354) are key factors in PET behaviour, while attitude (0.527) has the most significant effect on intention towards PET behaviour. Second, the perceived service quality of public transport has a direct and significant impact on intention towards PET behaviour. Satisfaction with public transport service quality exerts a mediating effect on perceived service quality and PET behaviour. More specifically, operation and management (0.808) and vehicle environment (0.809) have the most important influence on intention towards PET behaviour. Last but not least, the extent of the influence of PET behaviour varies based on travellers’ demographic characteristics. The driving age, income and ownership of private cars show the greatest impact. The perceived service quality of public transport and travellers’ social and economic characteristics all play roles in the psychology of travel decisions, and are associated with PET behaviour on several distinct levels. From the perspectives of passenger psychology, public transport service quality and personal attributes of passengers, this paper provides a scientific basis for decision-making in transportation systems and the formulation of traffic intervention strategies to promote voluntary public reductions in carbon-intensive travel behaviour.

scholarly journals Evolución en el nivel de satisfacción de las personas vulnerables de Santiago de Chile con el Transantiago, años 2007 a 2014

Oikos ◽  
2015 ◽  
Vol 18 (38) ◽  
pp. 127 ◽  
Author(s):  
Marcelo Yáñez Pérez
Keyword(s):  
Public Transport ◽  
Negative Consequences ◽  
Transport Service ◽  
The Public ◽  
Public Transport System ◽  
Annual Survey ◽  
Santiago De Chile ◽  
Random Samples ◽  
Vulnerable People ◽  
Public Transport Service

RESUMENEl estudio, que se basa en una encuesta presencial aplicada a una muestra aleatoria cada año, muestra la evolución entre los años 2007 y 2014 en la calificación que le asignan las personas vulnerables al transporte público de Santiago, los beneficios y consecuencias negativas que les ha traído el Transantiago (sistema integrado de transporte público implementado en febrero de 2007 en Santiago), nivel de reclamos efectuados y respuesta obtenida, además de la calificación a diferentes atributos de este sistema como seguridad frente a asaltos, nivel de ruido en los buses, tiempos de viaje, seguridad frente a accidentes y precio del servicio, entre otros resultados.Palabras clave: nivel de satisfacción, transporte público, Transantiago, pobreza.Changes in satisfaction level of vulnerable people from Santiago de Chile respect to Transantiago, years 2007-2014ABSTRACTThis study based in an annual survey to random samples shows the evolution between 2007 and 2014 in the rating given by vulnerable people living in Santiago to the public transport service,benefits and negative consequences Transantiago (integrated public transport system implementedin February 2007 in Santiago) represent for them, claims submitted and responses received. It also contains a qualification of different attributes of this system, as security against assaults, noise, traveltimes, security against accidents and service price, among others.Keywords: satisfaction, public transport, Transantiago, poverty.Evolução no nível de satisfação das pessoas vulneráveis de Santiago do Chile com o Transantiago entre os anos 2007-2014RESUMOO estudo, que é baseado num inquérito presencial aplicada numa amostra aleatória cada ano, mostra a evolução entre os anos 2007 e 2014 na qualificação atribuída pelas pessoas vulneráveis ao transporte público de Santiago, os benefícios e as consequências negativas que lhes trouxe o Transantiago(sistema integrado de transportes públicos implementada em fevereiro de 2007, em Santiago), nível de reclamos realizados e resposta obtida, além da qualificação para diferentes atributos deste sistemata is como a segurança contra os assaltos, nível do ruído nos ônibus, tempos das viagens, segurançacontra acidentes e custo do serviço, entre outros resultados.Palavras-chave: nível de satisfação, transporte público, Transantiago, pobreza.

scholarly journals Transport mobility of Russian super-large cities

2021 ◽  
Vol 274 ◽  
pp. 13006
Author(s):  
Ramil Zagidullin ◽  
Rumiya Mukhametshina
Keyword(s):  
Public Transport ◽  
Transport Service ◽  
Mobility Index ◽  
Large Cities ◽  
Transport Services ◽  
High Level ◽  
Transport Mobility ◽  
The City ◽  
Metro Network

The relevance of the issue under study stems from the lack of a method and indicators for determining the population’s level of transport mobility. The purpose of the article is to develop a method for assessing the level of transport mobility. The analysis of studies on the quality of transport services has shown lack of attention to mobility as a public transport service for the public. There are currently no science-based criteria for assessing the mobility level of convenience for passengers who use various modes of public transport for their trips. The use of a transport mobility index will improve both the quality of passenger transport and the overall level of transport services. The developed method for assessing the level of transport mobility will allow researchers to look into the dynamics of the indicators and plan improvements to transport service quality. The presence of a welldeveloped metro network (more than one line) in cities provides a transport mobility index above 0.5, according to the study of Russia’s largest cities’ transport mobility index. Following the example of Rostov-on-Don, which has the smallest area of the cities under study, a high transport mobility index of 0.6 can be achieved through optimal organization of public transport within the city and without a metro network. The existence of lengthy dedicated public transport lanes does not guarantee a high index of urban mobility, as in Kazan. This is due to a predominance of bus lanes being introduced in the central part of the city: this does not allow the outlying areas and the city as a whole to be given a high level of transport mobility.

Assessing the public transport service to urban parks on the basis of spatial accessibility for citizens in the compact megacity of Shanghai, China

Urban Studies ◽  
2017 ◽  
Vol 55 (9) ◽  
pp. 1983-1999 ◽  
Author(s):  
Huilin Liang ◽  
Qingping Zhang
Keyword(s):  
Public Transport ◽  
Urban Parks ◽  
City Centre ◽  
Urban Park ◽  
Transport Service ◽  
Travel Mode ◽  
The Public ◽  
Transport Accessibility ◽  
The City ◽  
Public Transport Service

Urban parks and public transport are indispensable elements of a compact megacity for their environmental and social values. However, few measures of urban park accessibility have considered the public transport travel mode. Based on the framework of geographic information systems (GIS) network analysis, this study proposes an innovative method to incorporate public transport travel mode into urban park accessibility evaluations. Taking Shanghai, China, as the study area, we measured home to park and park from home travel times on multi-modal transport networks, calculated the accessibilities by multiple equations, and compared accessibilities for different districts. These methods extend current accessibility measures by calculating accessibility at a realistic level, and provide a measure of public transport service for urban parks. The results for Shanghai show that approximately 99.95% of home to park routes might include public transport. The distribution of home to park public transport accessibility of the city was uneven. The patches with best accessibility tend to be distributed in the built-up area in the city centre. Public transport access to urban parks is inhomogeneous for different districts, because of urban park locations, road network characteristics, and uneven public transport supply. The distribution of park from home public transport accessibility has no significant correlation with district development stage. Public transport service in Shanghai takes no account of the factors of park star rating or size. Positive actions are required to improve the equity of public transport access to the important public health resources of urban parks.

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