Impact Evaluation of Customer Knowledge Process on Customer Knowledge Acquisition

2015 ◽  
pp. 1186-1197
Author(s):  
Samer Alhawari
Keyword(s):  
Empirical Study ◽  
Knowledge Acquisition ◽  
Impact Evaluation ◽  
The Other ◽  
Knowledge Capture ◽  
Customer Knowledge ◽  
Knowledge Process ◽  
Other Hand

This paper examines how Jordanian banks use the Customer Knowledge process to support Customer Knowledge Acquisition (CKA) and how they foster it. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results showed that the six selected factors (Need for Customer Knowledge, Identify Source of Customer Knowledge, Verify Source of Customer Knowledge, Capture of Customer Knowledge, Apply of Knowledge about Customer, and Verify of Knowledge about Customer) have a significant impact on customer knowledge acquisition. On the other hand, the (Analysis of Customer Knowledge) is not a significant impact on customer knowledge acquisition in Jordanian banks. For this reason, the purpose of this paper is to study how Jordanian Banks use the Customer Knowledge process to support Customer Knowledge Acquisition. The empirical findings will certainly help both researchers and practitioners in future customer knowledge process, and Customer Knowledge Acquisition research.

Impact Evaluation of Customer Knowledge Process On Customer Knowledge Acquisition

2013 ◽  
Vol 4 (4) ◽  
pp. 57-68
Author(s):  
Samer Alhawari
Keyword(s):  
Empirical Study ◽  
Knowledge Acquisition ◽  
Impact Evaluation ◽  
The Other ◽  
Knowledge Capture ◽  
Customer Knowledge ◽  
Knowledge Process ◽  
Other Hand

This paper examines how Jordanian banks use the Customer Knowledge process to support Customer Knowledge Acquisition (CKA) and how they foster it. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results showed that the six selected factors (Need for Customer Knowledge, Identify Source of Customer Knowledge, Verify Source of Customer Knowledge, Capture of Customer Knowledge, Apply of Knowledge about Customer, and Verify of Knowledge about Customer) have a significant impact on customer knowledge acquisition. On the other hand, the (Analysis of Customer Knowledge) is not a significant impact on customer knowledge acquisition in Jordanian banks. For this reason, the purpose of this paper is to study how Jordanian Banks use the Customer Knowledge process to support Customer Knowledge Acquisition. The empirical findings will certainly help both researchers and practitioners in future customer knowledge process, and Customer Knowledge Acquisition research.

Impact Evaluation of Customer Knowledge Process on Customer Knowledge Expansion

2013 ◽  
Vol 4 (1) ◽  
pp. 30-42 ◽  
Author(s):  
Samer Alhawari
Keyword(s):  
Information Technology ◽  
Developing Countries ◽  
Empirical Study ◽  
Impact Evaluation ◽  
It Industry ◽  
Knowledge Application ◽  
Customer Knowledge ◽  
Knowledge Process ◽  
Knowledge Processes ◽  
Knowledge Codification

The paper aim is to investigate how Customer Knowledge Processes used in practice by Jordanian banks to achieve customer knowledge expansion. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results show that the seven selected factors (Customer Knowledge Codification, Customer Knowledge Representation, Customer Knowledge Sharing, Customer Knowledge Application, Design of Customer Knowledge, Execution of Knowledge from Customer, and Verify of Knowledge from Customer) have a significant impact on Customer Knowledge Expansion. The findings did reveal the potential relationship between the customer knowledge processes and customer knowledge expansion. It also provides advice for the Information Technology (IT) Industry as to how an analytical knowledge process from customers should be taken into account in developing countries to attain proper customer knowledge expansion because of cultural, social and educational disparities.

scholarly journals Wealth, Slave Ownership, and Fighting for the Confederacy: An Empirical Study of the American Civil War

2017 ◽  
Author(s):  
Andrew B. Hall ◽  
Connor Huff ◽  
Shiro Kuriwaki
Keyword(s):  
Civil War ◽  
Empirical Study ◽  
Free Rider ◽  
American Civil War ◽  
The Other ◽  
Confederate Army ◽  
Free Ride ◽  
Other Hand ◽  
Personal Wealth ◽  
The One

How did personal wealth and slaveownership affect the likelihood southerners fought for the Confederate Army in the American Civil War? On the one hand, wealthy southerners had incentives to free-ride on poorer southerners and avoid fighting; on the other hand, wealthy southerners were disproportionately slaveowners, and thus had more at stake in the outcome of the war. We assemble a dataset on roughly 3.9 million free citizens in the Confederacy, and show that slaveowners were more likely to fight than non-slaveowners. We then exploit a randomized land lottery held in 1832 in Georgia. Households of lottery winners owned more slaves in 1850 and were more likely to have sons who fought in the Confederate Army. We conclude that slaveownership, in contrast to some other kinds of wealth, compelled southerners to fight despite free-rider incentives because it raised their stakes in the war’s outcome.

Impact Evaluation of Customer Knowledge Process on Customer Knowledge Expansion

2014 ◽  
pp. 919-931
Author(s):  
Samer Alhawari
Keyword(s):  
Information Technology ◽  
Developing Countries ◽  
Empirical Study ◽  
Knowledge Sharing ◽  
It Industry ◽  
Knowledge Application ◽  
Customer Knowledge ◽  
Knowledge Process ◽  
Knowledge Processes ◽  
Knowledge Codification

The article aim is to investigate how Customer Knowledge Processes used in practice by Jordanian banks to achieve customer knowledge expansion. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results show that the seven selected factors (Customer Knowledge Codification, Customer Knowledge Representation, Customer Knowledge Sharing, Customer Knowledge Application, Design of Customer Knowledge, Execution of Knowledge from Customer, and Verify of Knowledge from Customer) have a significant impact on Customer Knowledge Expansion. The findings did reveal the potential relationship between the customer knowledge processes and customer knowledge expansion. It also provides advice for the Information Technology (IT) Industry as to how an analytical knowledge process from customers should be taken into account in developing countries to attain proper customer knowledge expansion because of cultural, social and educational disparities.

The Practice of Jordanian Business to Attain Customer Knowledge Acquisition

2013 ◽  
pp. 126-144
Author(s):  
Amine Nehari Talet ◽  
Samer Alhawari ◽  
Ebrahim Mansour ◽  
Haroun Alryalat
Keyword(s):  
Knowledge Acquisition ◽  
Business Environment ◽  
Customer Relationship ◽  
Customer Acquisition ◽  
Global Business ◽  
Customer Knowledge ◽  
Knowledge Process ◽  
Knowledge Processes ◽  
Crm System ◽  
Business Software

This paper examines how Jordanian companies use the knowledge process to support Customer Knowledge Acquisition (CKA) and how they foster it. The empirical study is based on a sample of the data collected from 156 respondents, drawn randomly from three software business solution companies working in the Customer Relationship Management (CRM) area, and four companies which are employing the CRM system. The results show that the three selected factors (need for Customer Knowledge, Verify Customer Source, and Capture Customer Knowledge) have a significant impact on customer acquisition. However, the source identification of knowledge is not significant in Jordanian business software environments. The empirical findings will help both researchers and practitioners in future Knowledge Management (KM) and Customer Acquisition research to gain a better understanding of the knowledge processes about customers on Customer Acquisition. This paper provides a contribution to the literature about Customer Knowledge Acquisition in one of the developing countries as a framework to keep organizations competitive within the global business environment.

The Elite, Elitism, and Ensuing Conversations in Ghana’s Higher Education: Myth or Reality?

2019 ◽  
Vol 50 (8) ◽  
pp. 787-808
Author(s):  
Delali Amuzu
Keyword(s):  
Higher Education ◽  
Empirical Study ◽  
The Other ◽  
Common Denominator ◽  
University System ◽  
Elite Group ◽  
Other Hand ◽  
Education In Ghana ◽  
The Many ◽  
The University

Contemporary higher education in Ghana and many parts of Africa has European colonial antecedents. In spite of the many goals that it aspired to achieve, a preoccupation was to nurture an elite group. Though widely used, the concept of elite and elitism is vague and hardly conceptualized. It hoovers from status—occupants of the apex or top echelons of an organization/society, to consumption—people with immense wealth. Influence, on the other hand, seems to be a common denominator in both cases. But, does this capture the scope of the phenomenon? This article engages people who have worked in different capacities in Ghana’s higher education space to examine the deeper meanings that could be embedded in elitism, elicits conceptualizations of elitism, and further finds out how elitist higher education is in Ghana. Ultimately, the article intends to initiate a conversation on whether indeed there are elites being produced from the university system. This study was done with reference to an empirical study on decolonizing higher education in Ghana.

scholarly journals The Role of the Triad of Traits “Tolerance for Uncertainty – Emotional Intelligence – Intuition” in Self-Assessed Creativity in Creative Professionals

2019 ◽  
Vol 11 (1) ◽  
pp. 107-117 ◽  
Author(s):  
E.M. Pavlova ◽  
T.V. Kornilova
Keyword(s):  
Emotional Intelligence ◽  
Empirical Study ◽  
Personality Traits ◽  
Positive Attitude ◽  
The Other ◽  
Positive Role ◽  
Total N ◽  
Other Hand

The article presents an overview of the relationships between creativity and personality traits, namely, tolerance/intolerance for uncertainty, emotional intelligence, intuition, and self-assessed creativity. We report on the results of an empirical study that highlighted the importance of this Positive Triad of traits in creativity measured via the ‘Creative Cartoons’ task. Three groups of accomplished creative professional participated in the study (writers, composers, and directors), for a total n = 52. In addition to administering the Creative Cartoons task, we administered a set of assessments: self-assessed creativity (using the procedure parallel to that proposed by A. Furnham for studying self-assessed intelligence), T. Kornilova’s New questionnaire for tolerance to uncertainty (NTN), the Emotional Intelligence (EmIn) questionnaire developed by D. Lyusin, and S. Epstein’s Rational-Experiential Inventory. A correlational analyses of the relationships between the studied traits provided support for the hypotheses related to the positive role of the Positive Triad of traits in creativity. Psychometric creativity was related to self-assessed creativity and trust in intuition, whereas intuition was related to tolerance for uncertainty, in its turn related to interpersonal emotional intelligence. Intrapersonal emotional intelligence, on the other hand, was negatively correlated with interpersonal intolerance for uncertainty: thus, both emotional intelligence traits were associated with a more positive attitude towards uncertainty.

Rule of Engagement

2011 ◽  
pp. 147-162
Author(s):  
B. J. Gajadhar ◽  
Y. A. W. deKort ◽  
W. A. IJsselsteijn
Keyword(s):  
Empirical Study ◽  
The Other ◽  
Social Setting ◽  
Other Hand ◽  
Solitary Play ◽  
Player Experience ◽  
Player Enjoyment ◽  
Magic Circle

This chapter presents an empirical study of social setting as a determinant of player involvement in competitive play. We conceptualize player experience as roughly comprising of components of involvement and enjoyment. Involvement relates to the attentional pull of games encompassing feelings of immersion, engagement, and flow. Enjoyment taps into the fun and frustration of playing. A few recent studies indicate that co-players boost player enjoyment, yet the effect on involvement is still largely unknown. In line with enjoyment, involvement could increase with the sociality of settings. On the other hand, the presence of others provides a potential distracter and threat to involvement in games. Results of an experiment where social setting was manipulated within groups indicated that players’ involvement remains constant or even increases with mediated or co-located co-players compared to solitary play. Hence, co-players do not break the spell of a game, but become part of the magic circle.

WALKING CLOCKS AND SWIRLING GORGES: CONSTRUAL OF OBJECTS AND EVENTS IN DESCRIPTIONS OF PAINTINGS

2021 ◽  
pp. 35-46
Author(s):  
O.K. Iriskhanova ◽  
◽  
O.N. Prokofyeva ◽  
Keyword(s):  
Empirical Study ◽  
The Other ◽  
Other Hand ◽  
Artistic Styles ◽  
The Difference ◽  
The One ◽  
Discourse Units ◽  
Event Construal

Despite numerous studies, the difference between objects and events remains one of the most debatable issues, and scholars look for arguments relying on ontology, epistemology, and language. The authors of the paper hypothesize that differences between objects and events construal can be observed not only in linguistic expressions referring to these entities, but in the gestures that accompany them. To verify the hypothesis, an empirical study was carried out, with 20 Russian participants spontaneously describing four paintings belonging to different artistic styles. The authors analyze co-occurrence of the units of speech (Elementary Discourse Units, or EDU) denoting either objects or events with gestures classified into mimetic modes and mimetic categories (Molding, Acting, Drawing, and Representing categories). The results show that there exists significant correlation between object-construal EDU and Molding gestures, on the one hand, and between event-construal EDU and Acting gestures, on the other hand. Besides, the study reveals that some speech-gesture patterns relate to such qualities of the paintings, as content, style, genre, and technique.

Attempted Suicide as Language: An Empirical Study

1970 ◽  
Vol 116 (534) ◽  
pp. 465-473 ◽  
Author(s):  
Norman Kreitman ◽  
Peter Smith ◽  
Eng-Seong Tan
Keyword(s):  
Empirical Study ◽  
Attempted Suicide ◽  
The Other ◽  
Other Hand ◽  
Rigorous Research ◽  
Suicidal Attempts

It is widely accepted by clinicians that many so-called suicidal attempts' function as a form of communication between the patient and the key figures in his environment, most often conveying an appeal for attention (Stengel et al., 1959, Farberow and Shneidman 1961). Yet little rigorous research has been directed to the communicational aspect of attempted suicide, possibly because the concept of communication is itself complex and difficult to define operationally. One line of enquiry has been to examine the consequences of the act for the patient, his family, and friends (McCulloch 1965). The present study, on the other hand, focuses particularly on attempted suicide as a subcultural phenomenon.

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