Making Sense of IS Failures

Author(s):  
Darren Dalcher

Researchers with a keen interest in information systems failures are faced with a double challenge. Not only is it difficult to obtain intimate information about the circumstances surrounding such failures, but there is also a dearth of information about the type of methods and approaches that can be utilized in this context to support such information collection and dissemination. The purpose of this chapter is to highlight some of the available approaches and to clarify and enhance the methodological underpinning that is available to researchers interested in investigating and documenting phenomena in context-rich and dynamic environments. The chapter concludes by introducing a new range of antenarrative approaches that represent future developments in the study of IS failures.

Author(s):  
Darren Dalcher

Researchers with a keen interest in information systems failures are faced with a double challenge. Not only is it difficult to obtain intimate information about the circumstances surrounding such failures, but there is also a dearth of information about the type of methods and approaches that can be utilised in this context to support such information collection and dissemination. The purpose of this chapter is to highlight some of the available approaches and to clarify and enhance the methodological underpinning that is available to researchers interested in investigating and documenting phenomena in context-rich and dynamic environments. The chapter concludes by introducing a new range of antenarrative approaches that represent future developments in the study of IS failures.


Author(s):  
Darren Dalcher

Stories of failure make a compelling read, however, researchers with a keen interest in information systems failures face a double challenge: Not only is it difficult to obtain intimate details about the circumstances surrounding such failures, but there is also a dearth of information about the type of methods and approaches that can be utilised to collect, describe and disseminate such information. The purpose of this chapter is to highlight some of the available approaches and to clarify and enhance the methodological underpinning available to researchers. The chapter begins by framing IS project failures in context, before highlighting the role of forensic failure investigation and the typical tools employed in gathering information. It encourages a move from case studies to case histories to capture the essence, dynamics and complexities of failure stories. It concludes by introducing a new range of antenarrative approaches that represent future developments in the study of IS failures, enabling a richer interpretation of linked factors that underpin IS failures.


Author(s):  
Darren Dalcher

Stories of failure make a compelling read. However, researchers with a keen interest in information systems failures face a double challenge. Not only is it difficult to obtain intimate details about the circumstances surrounding such failures, but there is also a dearth of information about the type of methods and approaches that can be utilized to collect, describe, and disseminate such information. The purpose of this chapter is to highlight some of the available approaches and to clarify and enhance the methodological underpinning available to researchers. The chapter begins by framing IS project failures in context, before highlighting the role of forensic failure investigation and the typical tools employed in gathering information. It encourages a move from case studies to case histories to capture the essence, dynamics, and complexities of failure stories. It concludes by introducing a new range of ante-narrative approaches that represent future developments in the study of IS failures, enabling a richer interpretation of linked factors that underpin IS failures.


2011 ◽  
pp. 921-945
Author(s):  
Bart H.M. Gerritsen

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.


2010 ◽  
pp. 1979-2004
Author(s):  
Bart H.M. Gerritsen

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.


Author(s):  
Roberto Paiano ◽  
Anna Lisa Guido ◽  
Andrea Pandurino

In this chapter, we briefly summarize the results achieved in this book, and we will provide some indications on possible future developments. In the book’s coverage, we mainly focus on the design and on the development of complex Web information systems that are information systems that aim to manage, in an explicit way, the design of the processes inside the Web application as support for them.


Information ◽  
2019 ◽  
Vol 10 (10) ◽  
pp. 323 ◽  
Author(s):  
Boyu Zhu ◽  
Song Deng ◽  
Yunan Xu ◽  
Xinya Yuan ◽  
Zi Zhang

With the high integration of smart grid information and physical systems, the security of information systems must affect the safe and stable operation of physical systems. Risk assessment is an effectual means to objectively evaluate the information security threats of the smart grid. However, the existing risk assessment methods are aim at solving the threat of security risks in communication networks and information systems in the smart grid, but there is no in-depth study on how the spread of information security risks between information systems and physical systems in the smart grid. Therefore, based on the traditional infectious disease transmission theory, the information security risk propagation model based on the Susceptible–Exposed–Infected–Recovered (SEIR) infectious disease model for smart grid (ISRP-SEIRIDM) is proposed in this paper. In ISRP-SEIRIDM, we analyze the information interaction between information collection devices and define the connection of nature and the security risks between the information collection devices in the smart grid. At the same time, we also study the impact of the number of information acquisition devices and information interaction capabilities of these devices on the speed of security risk transmission between information systems and physics systems in the smart grid and the maximum risk range. Experimental results show that the risk propagation range can be significantly reduced by optimizing the data interaction capability and information transmission path between information collection devices in the smart grid; when a probability from a susceptible state to an exposed state reduces by 0.15, the maximum spread and average spread of security risk will be reduced by 7% and 1.96%, respectively.


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