key performance indicators
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Author(s):  
Samantha Witkowski ◽  
Ryan Plummer ◽  
Garrett Hutson

Trail use is growing globally. Managers confront the classic dilemma of protecting ecological integrity and providing enriching experiences. They concomitantly face the imperative for sustainability—contemporarily characterized by complexity, uncertainty, conflict, and change. Heightened levels of visitation are cause for immense concerns due to adverse impacts to the environment as well as visitor experiences. COVID-19 exacerbates these challenges as heightened levels of visitation are occurring, while managers simultaneously face decreases in conservation funding, and restrictions on protected area operations. Participatory monitoring and evaluation (PM&E) is an emerging in- novation to collaboratively address social-ecological challenges, such as issues as- sociated with trail use. This research is concerned with exploring the influences of engaging in a PM&E process on stakeholder perceptions of key performance indicators (KPIs) for trails. This study compares stakeholder perceptions of KPIs for trails before and after a PM&E workshop at the Niagara Glen Nature Reserve in Ontario, Canada. Results show that PM&E can facilitate consensus among stakeholders regarding the overall goals of management and associated KPIs for environmental management planning. Stakeholders were shown to experience a real change in their perceptions of KPIs. The PM&E process studied show that participants became more conscious of the wider social realities as well as their perceptions of trail management. The study has important implications for managers concerned with trails and sustainability, including building consensus among key stakeholders to reach management goals, enhancing localized decision making, and building capacity for management towards sustainability. Trails, as well as the wider community can ultimately benefit from participatory approaches to environmental management. Consensus-building through PM&E works to enhance decisions that account for a diversity of perspectives. Stakeholder participation in trail management increases the likelihood that local needs and priorities are met, while allowing stakeholders to build capacity and learn to effectively manage their environments. Furthermore, positive perceptions from being meaningfully involved in PM&E can ensure the support of constituents, which is imperative for the long-term success of management planning.


Facilities ◽  
2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Miyami Dasandara ◽  
Piumi Dissanayake ◽  
Devsayura Jude Fernando

Purpose The concept of facilities management (FM) has been acknowledged as a novel avenue brought in to ensure productivity and customer satisfaction in the Sri Lankan hotel industry. Accordingly, performance measurement (PM) has become a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system with relevant KPIs. Thus, the purpose of this study was to identify relevant KPIs to measure the performance of the FM services in Sri Lankan hotel buildings. Design/methodology/approach A mixed approach was used to conduct this study. Data were gathered through expert interviews and an expert survey. The expert interviews were conducted to identify the relevancy of KPIs that are discovered through literature review to the Sri Lankan context, and the expert survey was conducted to identify their level of importance. Collected data were analysed using content and statistical data analysis methods. Findings Empirical findings revealed that a PM system with relevant KPIs can be identified as a crucial requirement for FM services in hotel buildings in Sri Lanka to meet the customer needs successfully. Adequate and relevant KPIs are significantly vital for an effective PM system for FM services. Thus, ultimately, 68 most important KPIs have been captured amongst the generally identified KPIs, which can be used in developing a proper PM system to measure the performance of FM services in hotel buildings. Originality/value The previous studies have just focused on the PM in FM services in a general manner where a significant dearth in existing knowledge can be identified when it comes to exploring relevant KPIs for an effective PM system to be implemented in hotel buildings in Sri Lanka to measure the performance of FM services. Accordingly, the current study unveils the most important KPIs, which can be used in measuring the performance of FM services in hotel buildings. The study recommends the use of a proper PM system with identified KPIs by respective industry practitioners to enrich the performance of FM services in hotel buildings in Sri Lanka and thereby achieve the ultimate goals successfully.


2022 ◽  
Vol 12 (2) ◽  
pp. 651
Author(s):  
Gökhan Demirdöğen ◽  
Zeynep Işık ◽  
Yusuf Arayici

The use of digital technologies such as Internet of Things (IoT) and smart meters induces a huge data stack in facility management (FM). However, the use of data analysis techniques has remained limited to converting available data into information within activities performed in FM. In this context, business intelligence and analytics (BI&A) techniques can provide a promising opportunity to elaborate facility performance and discover measurable new FM key performance indicators (KPIs) since existing KPIs are too crude to discover actual performance of facilities. Beside this, there is no comprehensive study that covers BI&A activities and their importance level for healthcare FM. Therefore, this study aims to identify healthcare FM KPIs and their importance levels for the Turkish healthcare FM industry with the use of the AHP integrated PROMETHEE method. As a result of the study, ninety-eight healthcare FM KPIs, which are categorized under six categories, were found. The comparison of the findings with the literature review showed that there are some similarities and differences between countries’ FM healthcare ranks. Within this context, differences between countries can be related to the consideration of limited FM KPIs in the existing studies. Therefore, the proposed FM KPIs under this study are very comprehensive and detailed to measure and discover healthcare FM performance. This study can help professionals perform more detailed building performance analyses in FM. Additionally, findings from this study will pave the way for new developments in FM software and effective use of available data to enable lean FM processes in healthcare facilities.


2022 ◽  
pp. 138-148
Author(s):  
A. N. Pyshkin

Approaches to the methodology for calculating key performance indicators for development institutions as part of their contribution to national development goals achievement has been reviewed. It has been shown that, depending on the methodology used, the value of this indicator can vary by up to 5 units, with each approach being relevant for a particular task. Using the example of an indicator in one of the areas of the national project “Small and Medium-Sized Business” (training activities) as an example, an integrated approach has been proposed to balance solution of the objectives of optimal spending of the federal budget and increasing the public outreach of its results. 


Energies ◽  
2022 ◽  
Vol 15 (1) ◽  
pp. 334
Author(s):  
Orlaith McGinley ◽  
Paul Moran ◽  
Jamie Goggins

Quantifying the wider benefits of energy efficient building retrofits is crucial to incentivise householder retrofit investments. This research recognises the value of key performance indicators (KPIs) for assessing and demonstrating retrofitting benefits and provides an assessment of KPIs for evaluating retrofits. An integrated framework for evaluating retrofits using a set of economic, social, and environmental KPIs is proposed. This KPI framework is then applied in a pre- and post-retrofit assessment of five case study dwellings located in Ireland, revealing its usefulness in demonstrating the wider benefits of retrofitting to householders, with a view to driving retrofit investment. Three of these case study dwellings had state-of-the-art retrofit technologies installed as part of the works, including heat pumps and solar PV systems. In addition to demonstrating the wider benefits of retrofitting, the framework allowed for the identification of potential causes for differences in performance of these technologies across households, as well as patterns of underperformance. Such insights are useful for the future design of these technologies and retrofit packages, as well as policy measures, which support householders in the adoption and use of these measures. The results demonstrate that householders experience various benefits from retrofitting. Showcasing the different benefits that householders receive from retrofitting, and their satisfaction with the retrofit works, can serve to de-risk retrofit investments, and inspire others to seek similar benefits through retrofitting. Applying the developed framework to a larger, comparable sample size, can distinguish the retrofit packages, which perform best across the KPIs and various household profiles. Furthermore, the application of the developed framework can serve as an evidence base for retrofit designers, contractors, and policy makers in the design of retrofit packages and policy measures that will maximise the benefit for householders.


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