Activity Theory for Knowledge Management in Organisations

2011 ◽  
pp. 201-215
Author(s):  
Lorna Uden
Keyword(s):  
Knowledge Management ◽  
Activity Theory ◽  
Design Theory ◽  
Collaborative Work ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Knowledge Processes ◽  
Human Practices ◽  
Cultural Historical Activity

Current approaches to KMS (Knowledge Management Systems) tend to concentrate development mainly on technical aspects, but they ignore social organisational issues. Effective KMS design requires that the role of technologies is supporting business knowledge processes rather than storing data. CHAT (Cultural Historical Activity Theory) can be used as a theoretical model to analyse the development of knowledge management systems and knowledge sharing. Activity theory as a philosophical and crossdisciplinary framework for studying different forms of human practices is well suited for study research within a community of practice such as knowledge management in collaborative research. This chapter shows how activity theory can be used as a kernel theory for the development of a knowledge management design theory for collaborative work.

scholarly journals The importance of knowledge management systems for service industry companies operating locally and internationally

2017 ◽  
Vol 5 (2) ◽  
pp. 76-91
Author(s):  
Marcin Soniewicki
Keyword(s):  
Knowledge Management ◽  
Quantitative Research ◽  
Service Industry ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Internationalization Process ◽  
Service Companies ◽  
Knowledge Processes ◽  
Globalized World

This article aims to analyze the role of knowledge management systems (KMS) in knowledge processes taking place in particular types of service industry companies operating in Poland and checks the importance of these tools for such firms’ competitiveness in the current globalized world. This study distinguishes among companies that operate only locally (in Poland), and those that are on particular levels of internationalization process. This article is based on quantitative research in which 381 service industry firms were examined. The analysis show relatively large differences in the intensity of KMS usage among particular groups of service industry companies. These tools are especially intensively used by information technology (IT) and telecommunication as well as transport companies, and, in turn, less intensively by real estate as well as hotel and restaurant enterprises. Analysis has also shown that intensity of KMS usage among firms on any level of internationalization is considerably higher than among those operating locally. However, the most important finding is that intensive use of KMS in service companies is associated with being more competitive than those using KMS less intensely, and this difference is statistically significant.

Systems for Knowledge Management along the Supply Chain

2016 ◽  
pp. 92-104 ◽  
Author(s):  
John S. Edwards
Keyword(s):  
Knowledge Management ◽  
Supply Chain ◽  
Systems Development ◽  
General Purpose ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Service Supply Chain ◽  
Knowledge Exploration ◽  
General Purpose Software

This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology aspects, and the activities in the knowledge life-cycle (create, acquire, store, use, refine, transfer) that they support. These include systems used within a single organization, systems shared with supply chain partners, and systems shared with customers, the latter being the least common. Notable features are that more systems support knowledge exploitation than knowledge exploration, and that general-purpose software (e.g., internet search, database) is used more than software specific to knowledge management (e.g., data mining, “people finder”). The widespread use of mobile devices and social media offers both an opportunity and a challenge for future knowledge management systems development.

The Role of Trust in Postadoption IT Exploration: An Empirical Examination of Knowledge Management Systems

2011 ◽  
Vol 58 (1) ◽  
pp. 56-70 ◽  
Author(s):  
Jason Bennett Thatcher ◽  
D. Harrison McKnight ◽  
Elizabeth White Baker ◽  
Riza Ergun Arsal ◽  
Nicholas H. Roberts
Keyword(s):  
Knowledge Management ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Empirical Examination

User Modelling and Personalisation of Knowledge Management Systems

2011 ◽  
pp. 603-620
Author(s):  
Liana Razmerita
Keyword(s):  
Knowledge Management ◽  
Utility Function ◽  
User Model ◽  
User Modelling ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
User Models ◽  
User Support ◽  
Different Types

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services enable KMSs to adapt their functionality, structure, and content to match the needs and preferences of users based on a user model that is stored and updated dynamically. The chapter presents a set of examples, different types of adaptations and personalised services specific to KMSs.

Knowledge Management Systems

2011 ◽  
pp. 181-205 ◽  
Author(s):  
Dick Stenmark ◽  
Rikard Lindgren
Keyword(s):  
Knowledge Management ◽  
Design Theory ◽  
Work Practice ◽  
Knowledge Work ◽  
Critical Issue ◽  
Lessons Learned ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Simple Question ◽  
The Relationship

This chapter is motivated by one simple question: Why do so many knowledge management systems (KMS) fail when implemented in organizational knowledge work practice? Indeed, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in KMS of little use for organizational members. Hence, KMS maintenance is an important research subject. With the objective to contribute recommendations for how to integrate KMS with everyday knowledge work, we apply general lessons learned from development of groupware applications as a theoretical lens to analyze empirical experiences of three implemented and evaluated KMS. Theorizing the relationship between the recommendations developed and extant KMS design theory, the chapter offers implications for IS research and practice.

Goals and Benefits of Knowledge Management in Healthcare

2011 ◽  
pp. 2232-2239
Author(s):  
Odysseas Hirakis ◽  
Spyros Karakounos
Keyword(s):  
Knowledge Management ◽  
Health Services ◽  
Theory Of Knowledge ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Patients Satisfaction ◽  
Improve Health

The aim of this chapter is to explain the role of knowledge management and how it can be successfully applied in the area of healthcare in order to improve health services and to increase patients’ satisfaction. The first part of this chapter is about explaining the theories beyond knowledge management as “what is knowledge” and how it can be transformed and captured across people and organizations. The second part consists of the theory of knowledge management and the benefits of it in the area of healthcare in comparison with the old traditional systems. Knowledge management systems can be used to index and at the same time to spread all that information across people, libraries, and hospitals. 

Back to the future of Knowledge Management Systems off the beaten paths

2020 ◽  
Vol 58 (9) ◽  
pp. 1953-1984
Author(s):  
Roberto Cerchione ◽  
Piera Centobelli ◽  
Pierluigi Zerbino ◽  
Amitabh Anand
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Knowledge Translation ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Collaborative Relationships ◽  
Content Type ◽  
Research Questions ◽  
Forms Of Knowledge

PurposeThe evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).Design/methodology/approachThis paper provides a systematic review about KMSs to offer an analytical overview of their role in supporting innovative forms of knowledge translation occurring in collaborative relationships. A sample of 129 papers was selected and analysed according to three perspectives: unit of analysis (LCs, SMEs), phases of the KM process (adoption, translation) and topic area (KM Practices, KM Tools, KMSs).FindingsThe findings highlight five literature gaps: (1) the role of KM practices supporting knowledge translation; (2) the impact of the alignment among KM practices, firm's complexity, dimension and culture on KM process; (3) the effect of KM tools on knowledge translation; (4) the variety of KMSs exploited in both LCs and SMEs; and (5) the alignment between organisational structure and information systems in KM context. Accordingly, 13 research questions were formulated.Originality/valueThe proposed research questions define a formal research agenda that could steer further research efforts about the KMS topic for improving the body of knowledge in the KM field. Scientific literature is currently lacking a contribution assessing the role of KMSs in supporting innovative forms of knowledge translation that occur in collaborative relationships.

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