Data to Analytics to Insight
Continual feedback to adapt to external regulatory and competitive environment is essential in today's complex healthcare landscape, and hospital leadership needs to transform its strategic planning process to reflect the market dynamic. Digital artifacts such as performance dashboard track operational data and transform these into key performance indicators (KPIs) to set organizational goals and align unit level operations. However, the velocity of change occurring in the marketplace needs a dynamic approach: a real-time aggregation of operational data into KPIs for a daily or weekly review to gain insights and respond quickly to evolving market expectations. This chapter discusses how an rtDashboard (real time dashboard) has evolved to become a key artifact that transformed the way a hospital in SE Michigan engaged in its strategic planning process.