Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations

2021 ◽  
pp. 182-200
Author(s):  
Mahmoud Abdelrahman ◽  
Firas Masri ◽  
Dimitra Skoumpopoulou
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Conceptual Framework ◽  
Knowledge Sharing ◽  
Management Systems ◽  
Management Decision ◽  
Knowledge Management Systems ◽  
Structured Interviews ◽  
Public And Private ◽  
Management Decision Making

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to support decision-making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how knowledge management systems (KMSs) can facilitate knowledge sharing (KS) to support DM processes in organizations. In this chapter, authors aim to extend the existing literature of knowledge management, decision making, and knowledge sharing by proposing a new conceptual framework, namely “ECUA” (easiness, communication, unification, and analytics characteristics). In this study, 42 semi-structured interviews have been conducted. The proposed conceptual framework will benefit managers in both public and private sectors in finding new ways of leveraging and sharing knowledge to support DM processes via using KMSs. This framework can be used to explore KMSs characteristics that can support DM processes by facilitating knowledge sharing in organizations.

Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations

2019 ◽  
pp. 72-90 ◽  
Author(s):  
Mahmoud Abdelrahman ◽  
Firas Masri ◽  
Dimitra Skoumpopoulou
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Conceptual Framework ◽  
Knowledge Sharing ◽  
Management Systems ◽  
Management Decision ◽  
Knowledge Management Systems ◽  
Structured Interviews ◽  
Public And Private ◽  
Management Decision Making

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to support decision-making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how knowledge management systems (KMSs) can facilitate knowledge sharing (KS) to support DM processes in organizations. In this chapter, authors aim to extend the existing literature of knowledge management, decision making, and knowledge sharing by proposing a new conceptual framework, namely “ECUA” (easiness, communication, unification, and analytics characteristics). In this study, 42 semi-structured interviews have been conducted. The proposed conceptual framework will benefit managers in both public and private sectors in finding new ways of leveraging and sharing knowledge to support DM processes via using KMSs. This framework can be used to explore KMSs characteristics that can support DM processes by facilitating knowledge sharing in organizations.

Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations

2014 ◽  
pp. 326-340 ◽  
Author(s):  
Mahmoud Abdelrahman ◽  
K. Nadia Papamichail ◽  
Simon French
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Knowledge Economy ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Critical Factors ◽  
Public And Private ◽  
Decision Making Processes ◽  
Support Decision Making

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging knowledge assets to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can support DM processes in organizations. A synthesis of ideas from a literature review suggests a new conceptual framework with several critical factors that organizations should take into account to assess the usage of KMSs tools in supporting DM processes in organizations. The proposed framework, “USUQ,” will benefit managers in both public and private sectors in knowing how the Usage, Satisfaction, Usefulness, and the Quality of using KMSs can support DM processes.

Ontology

2017 ◽  
pp. 79-102
Author(s):  
Syed Raiyan Ghani
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Information Systems ◽  
Cognitive Process ◽  
Information Overload ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Library Users

Library requires mighty technologies to support, sort and categorize information in the shortest span of time for better knowledge-tasks and decision-making. Ontology is one of the needs and adroitness which helps library users in acquiring better standardized vocabulary, better routes and better search. The chapter discusses how ontology libraries can process as a connection in modifying versatile users and diligence to reveal, judge, utilize, and disseminate the information overload. The Ontology–based Information Systems (IS) and Knowledge Management Systems (KMS) helps cognitive process of reaching a decision which are used to draw out user information and fuzzy ontologies are applied to store the accumulated knowledge.

Motivating Knowledge Sharing in Knowledge Management Systems

2011 ◽  
Vol 40 (4) ◽  
pp. 978-1009 ◽  
Author(s):  
Sheng Wang ◽  
Raymond A. Noe ◽  
Zhong-Ming Wang
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Management Systems ◽  
Knowledge Management Systems

scholarly journals Small- and medium-sized enterprises’ knowledge management systems as edifiers of new value innovations

2017 ◽  
Vol 19 (1) ◽  
Author(s):  
Boniface Okanga
Keyword(s):  
Knowledge Management ◽  
Research Method ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Structured Interviews ◽  
Value Innovation ◽  
Business Information Systems ◽  
Business Information ◽  
Strong Culture ◽  
Overall Effectiveness

Background: New value innovations are organically ingrained and complementary to the process of knowledge management. However, epistemological trends highlight only limited studies to have explored how the effectiveness of knowledge management leverages new value innovations.Objectives: This research evaluates how the effectiveness of the small- and medium-sized enterprises’ (SMEs) knowledge management systems enhance new value innovations so as to identify the major paradoxes and a business model that coherently integrates knowledge management with new value innovations.Method: Using a qualitative research method, semi-structured interviews were used to explore the opinions of 20 purposively sampled managers from 20 SMEs on how knowledge management edifies new value innovations.Results: A strong culture of information utilisation was found to enhance relevant analysis and identification of new gaps in the markets that must be filled through new value innovations or modifications of the existing products. However, poor culture of knowledge utilisation, cost of knowledge management and the often poorly functional business information systems were still reiterated as major paradoxes hampering effective knowledge management as one of the determinants of new value innovations.Conclusion: The study concluded with a model highlighting a continuum of knowledge management–new value innovation pillars like a strong culture of information utilisation, and encouragement of creativity that the executives must consider to create an effective knowledge management foundation that subsequently leverages the overall effectiveness of new value innovations.

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