Cross-Culture Management

2013 ◽  
Vol 4 (4) ◽  
pp. 1-21 ◽  
Author(s):  
Lam D. Nguyen ◽  
Kuo-Hao Lee ◽  
Bahaudin G. Mujtaba ◽  
Alexander Ruijs
Keyword(s):  
Practical Application ◽  
Cross Culture ◽  
Global Business ◽  
Stress Perception ◽  
Business Context ◽  
Two Samples ◽  
Multicultural Organizations ◽  
Stress Orientations ◽  
Different Cultures ◽  
Relationship Orientations

Human capital plays an important role and acts as a strategic resource that helps firms achieve strategic competitiveness. In the global business context, understanding the expectations and behaviors of employees in different cultures is paramount for international and multicultural organizations to succeed. This paper examines the task and relationship orientations as well as the work overload stress perception of people in the low-context culture of the Netherlands and in the high-context culture of Vietnam. As a result of the analysis of 396 responses, some significant differences were found between the two samples. It appears that Vietnamese have significantly higher scores on task, relationship and stress orientations than Dutch respondents. While gender is a significant factor in task and relationship orientations, it did not demonstrate any differences in the stress perceptions of these respondents. In this paper, literature on Dutch and Vietnamese cultures is presented along with practical application, suggestions and implications for future studies.

Cooperative trust and trustworthiness in China and the United States: Does guanxi make a difference?

2019 ◽  
Vol 47 (5) ◽  
pp. 1-11
Author(s):  
Hanjing Huang ◽  
Pei-Luen Patrick Rau
Keyword(s):  
United States ◽  
Supply Chain ◽  
Special Form ◽  
The United States ◽  
Personal Relationship ◽  
Personal Relationships ◽  
Business Context ◽  
Different Cultures

Our aim was to investigate and compare the effects of cooperating with either a friend or a stranger in a business context on trust and trustworthiness in 2 different cultures. In China, guanxi is a special form of personal relationship in which the exchange partners bond through reciprocal obligations. We conducted cooperation experiments based on the supply chain task in which Chinese and U.S. participants cooperated with their friends and with strangers. The results indicated that both Chinese and U.S. participants had higher levels of trust and trustworthiness for their friends than for strangers. Moreover, Chinese participants made a stronger distinction between friends and strangers than did U.S. participants. In addition, Chinese participants had lower levels of trust and trustworthiness than did U.S. participants. The cooperation experiments enrich the theoretical field of investigating the effects of personal relationships on cooperative trust and trustworthiness, and provide practical value to the management of business cooperation in different cultures.

The ethics of outsourcing: when companies fail at responsibility

2018 ◽  
Vol 39 (5) ◽  
pp. 7-13 ◽  
Author(s):  
Nelson Oly Ndubisi ◽  
Arne Nygaard
Keyword(s):  
Social Responsibility ◽  
Management Control ◽  
Production Costs ◽  
Fashion Industry ◽  
Environmental Aspects ◽  
Global Business ◽  
Content Type ◽  
Business Context ◽  
Industrial Operations ◽  
Soft Spot

Purpose The purpose of this paper is to demonstrate that costs reduction is no longer a complete indication of performance and should not be attained at the expense of the firm’s sustainable social responsibility and environmental aspects. The question of whether outsourcing is a “blessing” or a “lesson” remains unresolved in the minds of practitioners and researchers alike. The literature is replete with the up- and down-sides of outsourcing, all going in different directions, making it very cumbersome particularly for practitioners to articulate when and what to outsource (if at all) and how to contain or mitigate outsourcing downsides. Design/methodology/approach Outsourcing as a two-edged sword can be value creating strategy or a firm’s soft spot. This paper focusses on the latter through a review of sourcing in two leading multinational companies: Benetton, in the fast fashion industry, and Nestlé, in the food industry. Findings Benetton experienced the biggest catastrophe in the garment industry, the Rana Plaza collapse. Nestlé went through the horse meat scandal, perhaps one of the most complex food crime cases in history. Both cases illustrated the strategic vulnerability that arises from the international outsourcing of production. Research limitations/implications Clearly, production costs are no longer a complete indication of performance as the two cases unveil. Management control systems should be especially vigilant when outsourcing transfers social and environmental responsibility from one contract to another in a global business context. Monitoring costs cannot be outsourced when it comes to sustainable social responsibility and environmental aspects. Practical implications Firms can leverage relationships with stakeholder groups, activists and NGOs to help them to monitor their international operations. Institution-based trust to protect brands, increased integration and control are necessary mechanisms. Originality/value Indeed, global outsourcing in any industry should transfer not only industrial operations but also credible and responsible social and environmental benchmarks.

scholarly journals Converting hotels website visitors into buyers

2019 ◽  
Vol 33 (1) ◽  
pp. 129-159
Author(s):  
Gomaa M. Agag ◽  
Mohamed A. Khashan ◽  
Nazan Colmekcioglu ◽  
Ahmed Almamy ◽  
Nawaf S. Alharbi ◽  
...  
Keyword(s):  
Information Seeking ◽  
Structural Equation ◽  
Perceived Value ◽  
Online Reviews ◽  
Equation Modeling ◽  
Cross Culture ◽  
Content Type ◽  
Two Samples ◽  
Hotel Websites

Purpose Despite the increasing utilization of webpages for the purposes of information seeking, customers’ concerns have become a crucial impediment for online shopping. The purpose of this paper is to examine the influence of the effectiveness of web assurance seals services (WASS) and customers’ concerns on customer’s willingness to book hotels through perceived website trust and perceived value. Design/methodology/approach A questionnaire was administrated to measure the study variables. Using partial least squares–structural equation modeling approach to analyze the data collected from 860 users of online hotel websites. Findings The results indicate that WASS influence positively on perceived website trust and negatively on consumers’ concerns. As well as, perceived value and trust play a mediating role in the link between WASS and consumers’ concerns and their intentions. Finally, perceived website trust and perceived value have greater effect on intention to book hotel for low-habit consumers. Research limitations/implications This study ignored the cross-culture issue as it concentrates on the customers from developing countries, so further research may need to compare between two or more than two samples from different societies that could give a significant insights. Second, this study stresses on the WASS to predict customers booking intentions that indicates significant results, so further research may need to examine the role of online reviews as a predictor of customers purchase decision as well. Originality/value To the authors’ best knowledge, this is the first empirical research that investigates and examines the influence of the effectiveness of WASS and consumers’ concerns on consumers’ intentions through perceived value and trust. This research also investigates the moderating role of habit in the link between perceived website, perceived value and consumers’ intentions.

Adsorption of Tetracyclin Hydrochloride from Aqueous Solutions on Activated Carbons

2019 ◽  
Vol 7 (3) ◽  
pp. 3-9
Author(s):  
Л. Григорьев ◽  
L. Grigorev ◽  
О. Шанова ◽  
O. Shanova ◽  
Л. Веренцова ◽  
...  
Keyword(s):  
Wastewater Treatment ◽  
Aqueous Solutions ◽  
Kinetic Data ◽  
Activated Carbons ◽  
Sufficient Accuracy ◽  
Equilibrium Adsorption ◽  
Practical Application ◽  
Adsorption Activity ◽  
Two Samples ◽  
Kinetic Equilibrium

Have been studied kinetic, equilibrium, and dynamic conditions for adsorption of tetracycline hydrochloride from aqueous solutions on two samples of industrial activated carbons SKT and BAU-A. It has been determined that the kinetic data of adsorption can be approximated with sufficient accuracy by the Glückauf equation. To calculate tetracycline hydrochloride’s equilibrium adsorption, it has been proposed to use the Dubinin-Radushkevich equation, and to calculate the adsorption duration — the Dubinin-Nikolaev equation. The possibility for practical application of activated carbons for wastewater treatment from antibiotics has been demonstrated, and ways for increasing of these carbons’ adsorption activity have been proposed.

Global leadership development, strategic alignment and CEOs commitment

2014 ◽  
Vol 33 (5) ◽  
pp. 487-502 ◽  
Author(s):  
Jordi Canals
Keyword(s):  
Leadership Development ◽  
Corporate Strategy ◽  
Empirical Work ◽  
Global Leadership ◽  
Leadership Programs ◽  
Global Business ◽  
Content Type ◽  
Business Context ◽  
Global Leadership Development ◽  
Global Companies

Purpose – Global corporate strategy has moved faster than global leadership development in many companies. This outcome has created some leadership problems: global companies may not have enough leaders in their growth markets or leaders with the required global competencies in their headquarters. The purpose of this paper is to offer some concepts that may help companies tackle those problems. Design/methodology/approach – This paper has a conceptual basis. It draws on previous theoretical knowledge on global leadership development and the experience of some leadership programs in global companies. Findings – The first is that global leadership competencies should be based on the functions that global leaders need to perform and their specific context, not on some theoretical notions isolated from the business context. The second is the need for alignment of global leadership development with the firm's purpose and strategy. The third is that CEOs’ commitment is a key factor in making global leadership initiatives successful. Research limitations/implications – This is a conceptual paper based on business experience. It needs to be complemented with additional empirical work. Practical implications – Global leadership development should be based on real global business functions. Global leadership development should be aligned with the firm's purpose and strategy and its success depends on CEOs’ commitment. Originality/value – The study of global capabilities needs to observe what happens in companies that have global leadership programs. Global leadership development takes place in specific organizations. This paper gets theory closer to the practice of global leadership development.

scholarly journals FEATURES OF EMOTION RECOGNITION BY STUDENTS FROM RUSSIA AND ASIAN COUNTRIES (Intellectual foundations)

2020 ◽  
pp. 104-113
Author(s):  
Наталья Борисовна Карабущенко ◽  
Нина Львовна Сунгурова ◽  
Тинатин Владимировна Чхиквадзе ◽  
Татьяна Сергеевна Пилишвили
Keyword(s):  
Emotion Recognition ◽  
Structural Component ◽  
Asian Countries ◽  
Specific Expression ◽  
Dynamic Component ◽  
Facial Perception ◽  
Two Samples ◽  
Regulation Function ◽  
Intellectual Foundations ◽  
Different Cultures

Представлен теоретический анализ основных концепций восприятия выражения лица, раскрыты теории, посвященные особенностям выражения экспрессии, закономерностям восприятия эмоций людьми, специфике интерпретации. Особое внимание уделено кросс-культурным исследованиям, раскрывающим этно-специфические особенности выражения эмоций, «феномен узнаваемости», характер реагирования на определенную экспрессию представителями различных культур, стиль визуального контакта и др. В эмпирической части раскрыты результаты верификации теоретической модели интеллектуальных оснований распознавания эмоций, выявлено общее и особенное в реализации данной модели на двух выборках студентов (России и стран Азии). Общими для выборок являются следующие компоненты модели: социально-личностный аспект структурного компонента, поведенческий аспект содержательного компонента и регуляторная функция. Специфичны для россиян: деятельностный аспект структурного компонента, когнитивный и мотивационный аспекты содержательного компонента; для студентов из стран Азии: метакогнитивный аспект содержательного компонента, динамическая составляющая, функции адаптации и антиципации. Сформулированы практические рекомендации. Presents a theoretical analysis of psychological concepts of facial perception of emotions, reveals theories of emotion expression, laws of emotion perception and features of its interpretation. Special attention is paid to cross-cultural studies that reveal the ethno-specific features of expression, «phenomenon of recognition», the nature of the response to a specific expression of different cultures, styles of eye contact, etc. Empirical part reveals the results of the verification of the theoretical model of the intellectual foundations of emotion recognition, identifies common and particular aspects in the implementation of this model on two samples of students (from Russia and Asia). Both samples have common components: social-personal aspect of the structural component, behavioral aspect of the meaningful component and regulation function. Specific for Russian students are the activity aspect of the structural component, cognitive and motivational aspects of the meaningful component. Specific for students from Asian countries are the metacognitive aspect of the meaningful component, the dynamic component, the functions of adaptation and anticipation. The article also contains practical recommendations.

scholarly journals Modern mediators: intermediaries’ informational roles in sourcing from China

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yuan Virtanen ◽  
Asta Salmi ◽  
Xiao Qin
Keyword(s):  
Information Asymmetry ◽  
Qualitative Data ◽  
Global Sourcing ◽  
Global Business ◽  
Content Type ◽  
Business Context ◽  
Scientific Debate ◽  
Cross Border ◽  
Institutional Contexts ◽  
Supply Risks

Purpose Sourcing intermediaries, commonly known as agents or trading companies, represent a useful organisational solution for assisting companies to manage supply risks and to overcome the liability of foreignness. However, the landscape of global business is experiencing rapid and fundamental changes, which leads us to ask whether intermediaries will continue to play a role in global sourcing. This paper aims to understand how sourcing intermediaries ensure a lasting position in the changing setting of global sourcing and information sharing. Design/methodology/approach This paper investigates the operations of both Chinese and Nordic (Finnish and Swedish) intermediaries in sourcing from China by analysing qualitative data collected over a period of four years. Findings Through the lens of information asymmetry, this paper identifies four distinct informational roles that are used by intermediaries to reduce information asymmetry between suppliers and buyers located in different countries. The paper also examines intermediaries’ signalling activities under these roles in a cross-border triad. Originality/value The paper contributes to the scientific debate on the usefulness of intermediaries by underlining intermediaries’ informational advantage, which provides a new explanation for the survival of intermediaries in a rapidly changing business context. Additionally, this study contributes to research on intermediation strategies by empirically examining both Chinese and Western intermediaries, highlighting the importance of institutional contexts in affecting intermediaries’ informational roles.

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