scholarly journals Predicting Customers Use of Electronic Government Services in Nigeria

2021 ◽  
Vol 8 (1) ◽  
pp. 1-21
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Supply And Demand ◽  
Perceived Quality ◽  
Electronic Government ◽  
Business Organizations ◽  
Web Presence ◽  
Government Services ◽  
Perceived Satisfaction ◽  
Predictive Relationships ◽  
Government Websites

This study examined how customers’ use of electronic government services in Nigeria were being predicted by supply- and demand-side variables such as; ICT deployment, customer readiness, perceived quality of e-government services, perceived satisfaction with e-government services, web readiness, and web presence quality. The results showed that for business organizations, only web presence quality of government websites, perceived satisfaction with the use of e-government services, and perceived quality of e-government services had predictive relationships with the use of e-government services. For the citizens, all the independent variables significantly predicted the use of e-government services, although ICT deployment predicted negatively citizens’ use of e-government services. The study recommends among others that government agencies should deploy e-government services and channels that will improve the satisfaction to customers rather than providing only sophisticated services.

scholarly journals Predicting Customers’ Use of Electronic Government Services in Nigeria

2021 ◽  
Vol 8 (1) ◽  
pp. 0-0
Keyword(s):  
Supply And Demand ◽  
Perceived Quality ◽  
Electronic Government ◽  
Business Organizations ◽  
Web Presence ◽  
Government Services ◽  
Perceived Satisfaction ◽  
Predictive Relationships ◽  
Government Websites

This study examined how customers’ use of electronic government services in Nigeria were being predicted by supply- and demand-side variables such as; ICT deployment, customer readiness, perceived quality of e-government services, perceived satisfaction with e-government services, web readiness, and web presence quality. The results showed that for business organizations, only web presence quality of government websites, perceived satisfaction with the use of e-government services, and perceived quality of e-government services had predictive relationships with the use of e-government services. For the citizens, all the independent variables significantly predicted the use of e-government services, although ICT deployment predicted negatively citizens’ use of e-government services. The study recommends among others that government agencies should deploy e-government services and channels that will improve the satisfaction to customers rather than providing only sophisticated services.

Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites

2020 ◽  
pp. 534-557
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Electronic Government ◽  
Government Agencies ◽  
Information Communication ◽  
Public Servants ◽  
Web Presence ◽  
Government Services ◽  
Technology Deployment ◽  
Delivery Modes ◽  
Government Websites

Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.

Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites

2017 ◽  
pp. 1-30
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Electronic Government ◽  
Government Agencies ◽  
Information Communication ◽  
Public Servants ◽  
Web Presence ◽  
Government Services ◽  
Technology Deployment ◽  
Delivery Modes ◽  
Government Websites

Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.

A Descriptive Analysis of Contents of Asian E-Government Websites

2010 ◽  
pp. 102-116 ◽  
Author(s):  
Abebe Rorissa ◽  
Dawit Demissie ◽  
Mohammed Gharawi
Keyword(s):  
Information And Communication Technologies ◽  
Descriptive Analysis ◽  
Communication Technologies ◽  
Electronic Government ◽  
Government Services ◽  
Adoption And Implementation ◽  
Global Information Society ◽  
Information And Communication ◽  
Government Websites ◽  
New Institutions

Advances in information and communication technologies (ICTs) continue to drastically impact the activities of individuals, families, communities, businesses, governments, as well as other national and global entities. They often give rise to new institutions and systems such as electronic government (e-government). E-government improves the efficiency of governments’ services and facilitates government-to-citizen and other types of communications. Nowhere is the impact of ICTs and e-government more pronounced than in developing countries, such as those in Asia, a continent that is home to the largest democracy in the world (i.e., India), where an appropriate use of ICTs can enable them to become part of the global information society. There had been encouraging signs in Asia with respect to e-government adoption and implementation of relevant services. Asian countries provide e-government services, mainly through websites that range from static to fully fledged web portals. However, there is a lack of e-government literature that provides detailed analyses of contents of Asian e-government services. This chapter is intended to address this. In addition to describing Asian e-government services, it also provides recommendations with respect to future works, and identifies prospects for e-government services.

A Descriptive Analysis of Contents of Asian E-Government Websites

2012 ◽  
pp. 836-850
Author(s):  
Abebe Rorissa ◽  
Dawit Demissie ◽  
Mohammed Gharawi
Keyword(s):  
Information And Communication Technologies ◽  
Descriptive Analysis ◽  
Communication Technologies ◽  
Electronic Government ◽  
Government Services ◽  
Adoption And Implementation ◽  
Global Information Society ◽  
Information And Communication ◽  
Government Websites ◽  
New Institutions

Advances in information and communication technologies (ICTs) continue to drastically impact the activities of individuals, families, communities, businesses, governments, as well as other national and global entities. They often give rise to new institutions and systems such as electronic government (e-government). E-government improves the efficiency of governments’ services and facilitates government-to-citizen and other types of communications. Nowhere is the impact of ICTs and e-government more pronounced than in developing countries, such as those in Asia, a continent that is home to the largest democracy in the world (i.e., India), where an appropriate use of ICTs can enable them to become part of the global information society. There had been encouraging signs in Asia with respect to e-government adoption and implementation of relevant services. Asian countries provide e-government services, mainly through websites that range from static to fully fledged web portals. However, there is a lack of e-government literature that provides detailed analyses of contents of Asian e-government services. This chapter is intended to address this. In addition to describing Asian e-government services, it also provides recommendations with respect to future works, and identifies prospects for e-government services.

Electronic Government Interoperability

2010 ◽  
pp. 1-38 ◽  
Author(s):  
Petter Gottschalk ◽  
Hans Solli-Saether
Keyword(s):  
Administrative Reform ◽  
Electronic Government ◽  
Government Policies ◽  
Government Agencies ◽  
Information And Communications Technologies ◽  
Digital Government ◽  
Government Services ◽  
Communications Technologies ◽  
Policies And Programs

Digital government, E-Government, and E-governance: all are terms that have become synonymous with the use of information and communications technologies in government agencies. Regardless of the label, digital government has become a prominent strategy for government administrative reform. E-Government projects can potentially increase the quality of government services, generate financial savings, and improve the effectiveness of government policies and programs (Pardo & Tayi, 2007).

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