Electronic Government Interoperability

2010 ◽  
pp. 1-38 ◽  
Author(s):  
Petter Gottschalk ◽  
Hans Solli-Saether
Keyword(s):  
Administrative Reform ◽  
Electronic Government ◽  
Government Policies ◽  
Government Agencies ◽  
Information And Communications Technologies ◽  
Digital Government ◽  
Government Services ◽  
Communications Technologies ◽  
Policies And Programs

Digital government, E-Government, and E-governance: all are terms that have become synonymous with the use of information and communications technologies in government agencies. Regardless of the label, digital government has become a prominent strategy for government administrative reform. E-Government projects can potentially increase the quality of government services, generate financial savings, and improve the effectiveness of government policies and programs (Pardo & Tayi, 2007).

Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites

2020 ◽  
pp. 534-557
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Electronic Government ◽  
Government Agencies ◽  
Information Communication ◽  
Public Servants ◽  
Web Presence ◽  
Government Services ◽  
Technology Deployment ◽  
Delivery Modes ◽  
Government Websites

Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.

Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites

2017 ◽  
pp. 1-30
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Electronic Government ◽  
Government Agencies ◽  
Information Communication ◽  
Public Servants ◽  
Web Presence ◽  
Government Services ◽  
Technology Deployment ◽  
Delivery Modes ◽  
Government Websites

Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.

KAJIAN LITERATUR MODEL KONSEPTUAL KEBERHASILAN E-GOVERNMENT

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Bernadus Gunawan Sudarsono ◽  
Sri Poedji Lestari
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Public Services ◽  
Developed Countries ◽  
Internet Technology ◽  
Electronic Government ◽  
Digital Government ◽  
Management Ethics ◽  
The Government

The use of internet technology in the government environment is known as electronic government or e-government. In simple terms, e-government or digital government is an activity carried out by the government by using information technology support in providing services to the community. In line with the spirit of bureaucratic reform in Indonesia, e-government has a role in improving the quality of public services and helping the process of delivering information more effectively to the public. Over time, the application of e-Government has turned out to have mixed results. In developed countries, the application of e-Government systems in the scope of government has produced various benefits ranging from the efficiency of administrative processes and various innovations in the field of public services. But on the contrary in the case of developing countries including Indonesia, the results are more alarming where many government institutions face obstacles and even fail to achieve significant improvements in the quality of public services despite having adequate information and communication technology. The paradigm of bureaucrats who wrongly considers that the success of e-Government is mainly determined by technology. Even though there are many factors outside of technology that are more dominant as causes of failure such as organizational management, ethics and work culture. This study aims to develop a model of success in the application of e-Government from several best practice models in the field of information technology that have been widely used so far using literature studies as research methods. The results of the study show that the conceptual model of the success of the implementation of e-Government developed consists of 17 determinants of success..Keywords: Model, Factor, Success, System, e-Government

Factors affecting the development of e-government using a citizen-centric approach

2015 ◽  
Vol 6 (3) ◽  
pp. 206-222 ◽  
Author(s):  
Kanda Sorn-in ◽  
Kulthida Tuamsuk ◽  
Wasu Chaopanon
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Structured Interview ◽  
Government Agencies ◽  
Content Type ◽  
Factors Affecting ◽  
Government Services ◽  
Government Sector ◽  
The Government

Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.

scholarly journals Data Discovery Systems for Not-for-Profit Organizations

2021 ◽  
pp. 536-548
Author(s):  
Joanna Palonka
Keyword(s):  
Resource Management ◽  
Information And Communications Technologies ◽  
Data Discovery ◽  
For Profit ◽  
Contemporary World ◽  
Not For Profit ◽  
Communications Technologies ◽  
Not For Profit Organizations ◽  
For Profit Organizations

Information and communications technologies (ICTs) change the organization's rules of functioning in the contemporary world. The major challenge facing each organization is the necessity to acquire/develop its ability to create, implement and use innovative ICT methods and techniques in all processes it carries out. The study is aimed at not-for-profit organizations. They are in need of organizational, financial, and technological changes in order to fulfil their mission and build their potential effectively. Under existing circumstances these organizations are forced to efficiently use data in resource management. They have to understand that modern ICTs bring internal benefits and contribute to higher efficiency as well as enhanced quality of the services they provide. Data Discovery Systems (DD) are one of the modern technologies which help in achieving these goals. The aim of this chapter is to present the possibility of using DD systems in effective resource management of not-for-profit organizations based on the case study of a selected organization.

Extension of E-Government

2012 ◽  
pp. 527-543
Author(s):  
Mahmud Akhter Shareef ◽  
Norm Archer
Keyword(s):  
Mobile Devices ◽  
Public Service ◽  
Mobile Technologies ◽  
Information And Communications Technologies ◽  
Service Adoption ◽  
Government Services ◽  
Communications Technologies

The emergence of mobile technologies has not only revolutionalized business procedures, but it has also resulted in transformation and reengineering of public service adoption mechanisms in more traditional e-government (EG) systems. Mobile-government or m-government (MG) is a subset of EG where interactions with government services can be conducted through mobile devices. In this chapter, we identify the development of the fundamental capabilities needed to adopt and manage information and communications technologies and to successfully implement citizen-focused MG systems. To accomplish this, we address the feasibility of adopting MG and the fundamental capabilities needed by a government to establish MG.

Using ICT to Foster Human Rights Defense Processes for Mexican Immigrants

2012 ◽  
pp. 1563-1581
Author(s):  
Maria Alejandra Rocha Silva ◽  
Juan Contreras-Castillo ◽  
Ricardo Acosta-Díaz
Keyword(s):  
Quality Of Life ◽  
Mexican Immigrants ◽  
The United States ◽  
Adaptation Process ◽  
Information And Communications Technologies ◽  
Illegal Aliens ◽  
Communications Technologies ◽  
American Society ◽  
Race And Religion

Frequently, Mexicans who cannot find solutions for their financial problems migrate to the United States hoping to improve their quality of life. However, they usually face abuses, mostly because they are illegal aliens, but also because they arrive to a society which is not their own. These migrants are mainly excluded from American society not only because of their race and religion, but also because they do not speak English in most cases, do not have studies higher than primary school, and are not proficient in using information and communications technologies (ICT). With this panorama in mind, the Colimenses sin Fronteras Web Portal becomes a tool to support and help them overcome the adaptation process, which might help reduce the discrimination that many of them face upon arriving to the receiving country. It also provides migrants with information about the abuses they might suffer and how to file a legal complaint.

E-Government Issues in Developing Countries

2012 ◽  
pp. 423-439
Author(s):  
Gohar Feroz Khan ◽  
Junghoon Moon
Keyword(s):  
Developing Countries ◽  
Mobile Phone ◽  
Digital Divide ◽  
Public Services ◽  
Social Economic ◽  
Developed Countries ◽  
Electronic Government ◽  
The Internet ◽  
Government Agencies ◽  
Government Services

Electronic government, or e-Government, is the practice of providing public services to citizens, businesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefits enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, political instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.

Semantic Interoperability for Enhancing Sharing and Learning through E-Government Knowledge-Intensive Portal Services

2013 ◽  
pp. 252-262
Author(s):  
Ching-Chieh Kiu ◽  
Lai-Yung Yuen ◽  
Eric Tsui
Keyword(s):  
Semantic Web ◽  
Knowledge Sharing ◽  
Web Sites ◽  
Government Agencies ◽  
The Public ◽  
Government Services ◽  
Static Information ◽  
Knowledge Intensive ◽  
Different Levels

E-Government emerges from web sites that offer static information, documents and forms for employees and citizens, enquiries, and process automations to many types of stakeholders. Increasingly, different layers of government services are being consolidated into a knowledge portal, providing on time and online services. Such knowledge portals not only provide a platform for integrating applications and information from all government sources, but also provide platforms for knowledge sharing and learning to the public with the objective to improve the efficiency and the quality of E-Government processes and services. However, due to the heterogeneity of applications and information across different levels of government agencies, a significant amount of work is needed to re-configure such applications and services into a new platform. However, semantics are often deficient, which results in problems establishing effective knowledge sharing and learning in E-Government. This paper confers how knowledge intensive portals can be used for enhancing sharing and learning in E-Government. The authors discuss innovative information on how the Semantic Web and Web 2.0 technologies can be applied in providing interoperability to leverage knowledge sharing and learning activities.

Government and Inter-Organizational Collaboration as Strategies for Administrative Reform in Mexico

2013 ◽  
pp. 79-101
Author(s):  
Luis F. Luna-Reyes ◽  
J. Ramon Gil-Garcia
Keyword(s):  
Citizen Participation ◽  
Information Technologies ◽  
Administrative Reform ◽  
Electronic Government ◽  
Public Servants ◽  
Sector Reform ◽  
Reform Strategy ◽  
The World ◽  
Mexican Government

The use of Information Technologies in government as a strategy for public sector reform has increased in the last few years. Governments around the world are attempting to obtain the benefits of what is now called “electronic government.” However, Information Technologies are only one component of what should be a much more complex reform strategy involving changes in organizational characteristics, institutional arrangements, and contextual factors. Based on a survey of public servants from the federal Mexican government and using institutional theory as the analytical lense, this chapter presents descriptive results about the characteristics, objectives, results, and success of inter-organizational electronic government initiatives. Overall, the projects were considered successful, and some of these aspects could be considered important for administrative reform efforts. The areas identified with the greatest success were (1) improvement in the quality of service, (2) creation of a more transparent government, and (3) creation of the necessary infrastructure for the use of Information Technologies. In contrast, the areas with room for improvement were (1) fostering citizen participation, (2) cost reduction, and (3) increased agency productivity.

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