Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites

2020 ◽  
pp. 534-557
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Electronic Government ◽  
Government Agencies ◽  
Information Communication ◽  
Public Servants ◽  
Web Presence ◽  
Government Services ◽  
Technology Deployment ◽  
Delivery Modes ◽  
Government Websites

Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.

Assessment of Levels and Interrelationships of ICT Deployment, Web Readiness, and Web Presence Quality of Nigerian E-Government Websites

2017 ◽  
pp. 1-30
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Electronic Government ◽  
Government Agencies ◽  
Information Communication ◽  
Public Servants ◽  
Web Presence ◽  
Government Services ◽  
Technology Deployment ◽  
Delivery Modes ◽  
Government Websites

Electronic government (e-government), facilitated through government websites are becoming the fastest delivery modes of government services, as they make services available to users, anywhere, anytime. Previous studies focused on the accessibility or quality of these websites in terms of web readiness and/or web presence quality measures. However, no known study has investigated the interrelationships among web readiness, web presence quality and information communication technology deployment for government services (ICT deployment) in Nigeria. The study used a questionnaire (test-retest Spearman r 0.79 for all construct items) to collect data from a sample of 117 public servants in 20 government agencies, on their knowledge of ICT deployment in their agencies; and a checklist for the content analysis of 207 Nigerian government websites, measuring their web readiness and web presence quality. The study recommended that government agencies should re-align ICT deployment with the information, services and features of their e-government websites.

scholarly journals Predicting Customers Use of Electronic Government Services in Nigeria

2021 ◽  
Vol 8 (1) ◽  
pp. 1-21
Author(s):  
Kemi Ogunsola ◽  
Mutawakilu A. Tiamiyu
Keyword(s):  
Supply And Demand ◽  
Perceived Quality ◽  
Electronic Government ◽  
Business Organizations ◽  
Web Presence ◽  
Government Services ◽  
Perceived Satisfaction ◽  
Predictive Relationships ◽  
Government Websites

This study examined how customers’ use of electronic government services in Nigeria were being predicted by supply- and demand-side variables such as; ICT deployment, customer readiness, perceived quality of e-government services, perceived satisfaction with e-government services, web readiness, and web presence quality. The results showed that for business organizations, only web presence quality of government websites, perceived satisfaction with the use of e-government services, and perceived quality of e-government services had predictive relationships with the use of e-government services. For the citizens, all the independent variables significantly predicted the use of e-government services, although ICT deployment predicted negatively citizens’ use of e-government services. The study recommends among others that government agencies should deploy e-government services and channels that will improve the satisfaction to customers rather than providing only sophisticated services.

scholarly journals Predicting Customers’ Use of Electronic Government Services in Nigeria

2021 ◽  
Vol 8 (1) ◽  
pp. 0-0
Keyword(s):  
Supply And Demand ◽  
Perceived Quality ◽  
Electronic Government ◽  
Business Organizations ◽  
Web Presence ◽  
Government Services ◽  
Perceived Satisfaction ◽  
Predictive Relationships ◽  
Government Websites

This study examined how customers’ use of electronic government services in Nigeria were being predicted by supply- and demand-side variables such as; ICT deployment, customer readiness, perceived quality of e-government services, perceived satisfaction with e-government services, web readiness, and web presence quality. The results showed that for business organizations, only web presence quality of government websites, perceived satisfaction with the use of e-government services, and perceived quality of e-government services had predictive relationships with the use of e-government services. For the citizens, all the independent variables significantly predicted the use of e-government services, although ICT deployment predicted negatively citizens’ use of e-government services. The study recommends among others that government agencies should deploy e-government services and channels that will improve the satisfaction to customers rather than providing only sophisticated services.

Electronic Government Interoperability

2010 ◽  
pp. 1-38 ◽  
Author(s):  
Petter Gottschalk ◽  
Hans Solli-Saether
Keyword(s):  
Administrative Reform ◽  
Electronic Government ◽  
Government Policies ◽  
Government Agencies ◽  
Information And Communications Technologies ◽  
Digital Government ◽  
Government Services ◽  
Communications Technologies ◽  
Policies And Programs

Digital government, E-Government, and E-governance: all are terms that have become synonymous with the use of information and communications technologies in government agencies. Regardless of the label, digital government has become a prominent strategy for government administrative reform. E-Government projects can potentially increase the quality of government services, generate financial savings, and improve the effectiveness of government policies and programs (Pardo & Tayi, 2007).

Factors affecting the development of e-government using a citizen-centric approach

2015 ◽  
Vol 6 (3) ◽  
pp. 206-222 ◽  
Author(s):  
Kanda Sorn-in ◽  
Kulthida Tuamsuk ◽  
Wasu Chaopanon
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Structured Interview ◽  
Government Agencies ◽  
Content Type ◽  
Factors Affecting ◽  
Government Services ◽  
Government Sector ◽  
The Government

Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.

E-Government Issues in Developing Countries

2012 ◽  
pp. 423-439
Author(s):  
Gohar Feroz Khan ◽  
Junghoon Moon
Keyword(s):  
Developing Countries ◽  
Mobile Phone ◽  
Digital Divide ◽  
Public Services ◽  
Social Economic ◽  
Developed Countries ◽  
Electronic Government ◽  
The Internet ◽  
Government Agencies ◽  
Government Services

Electronic government, or e-Government, is the practice of providing public services to citizens, businesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefits enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, political instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.

Semantic Interoperability for Enhancing Sharing and Learning through E-Government Knowledge-Intensive Portal Services

2013 ◽  
pp. 252-262
Author(s):  
Ching-Chieh Kiu ◽  
Lai-Yung Yuen ◽  
Eric Tsui
Keyword(s):  
Semantic Web ◽  
Knowledge Sharing ◽  
Web Sites ◽  
Government Agencies ◽  
The Public ◽  
Government Services ◽  
Static Information ◽  
Knowledge Intensive ◽  
Different Levels

E-Government emerges from web sites that offer static information, documents and forms for employees and citizens, enquiries, and process automations to many types of stakeholders. Increasingly, different layers of government services are being consolidated into a knowledge portal, providing on time and online services. Such knowledge portals not only provide a platform for integrating applications and information from all government sources, but also provide platforms for knowledge sharing and learning to the public with the objective to improve the efficiency and the quality of E-Government processes and services. However, due to the heterogeneity of applications and information across different levels of government agencies, a significant amount of work is needed to re-configure such applications and services into a new platform. However, semantics are often deficient, which results in problems establishing effective knowledge sharing and learning in E-Government. This paper confers how knowledge intensive portals can be used for enhancing sharing and learning in E-Government. The authors discuss innovative information on how the Semantic Web and Web 2.0 technologies can be applied in providing interoperability to leverage knowledge sharing and learning activities.

Government and Inter-Organizational Collaboration as Strategies for Administrative Reform in Mexico

2013 ◽  
pp. 79-101
Author(s):  
Luis F. Luna-Reyes ◽  
J. Ramon Gil-Garcia
Keyword(s):  
Citizen Participation ◽  
Information Technologies ◽  
Administrative Reform ◽  
Electronic Government ◽  
Public Servants ◽  
Sector Reform ◽  
Reform Strategy ◽  
The World ◽  
Mexican Government

The use of Information Technologies in government as a strategy for public sector reform has increased in the last few years. Governments around the world are attempting to obtain the benefits of what is now called “electronic government.” However, Information Technologies are only one component of what should be a much more complex reform strategy involving changes in organizational characteristics, institutional arrangements, and contextual factors. Based on a survey of public servants from the federal Mexican government and using institutional theory as the analytical lense, this chapter presents descriptive results about the characteristics, objectives, results, and success of inter-organizational electronic government initiatives. Overall, the projects were considered successful, and some of these aspects could be considered important for administrative reform efforts. The areas identified with the greatest success were (1) improvement in the quality of service, (2) creation of a more transparent government, and (3) creation of the necessary infrastructure for the use of Information Technologies. In contrast, the areas with room for improvement were (1) fostering citizen participation, (2) cost reduction, and (3) increased agency productivity.

Determining Types of Services and Targeted Users of Emerging E-Government Strategies

2011 ◽  
pp. 97-117
Author(s):  
Janet Kaaya
Keyword(s):  
Developing Countries ◽  
Government Agencies ◽  
Access To Services ◽  
Web Presence ◽  
Government Services ◽  
Online Transactions ◽  
User Groups ◽  
Online Access

E-government strategies empower citizens through online access to services and information. Consequently, governments – including in developing countries – are implementing e-government. In this study, a survey examined available services and targeted users in Tanzania. Ninety-six government agencies responded: 46% had implemented e-government using websites. Most services (60-90%) relate to disseminating information; online transactions were the least available services. Government-affiliated staff constituted the majority (60-85%) of users. This implies that emerging e-government services mostly address internal needs (government-to-government), and one-way dissemination of information (government-to-citizen). While agencies exhibited a gradual extension to businesses (government-to-business), citizen-to-government and business-to-government relationships were minimal. Finally, the study compares Tanzania’s web-presence with select countries, draws its wider implications, and advocates further research on the nature and needs of users. Keywords: IT in Developing Countries; E-Government User Groups; E-Management; E-Services; G2C Interactions; G2G Interactions; Tanzania

E-Government Issues in Developing Countries

2013 ◽  
pp. 1272-1288
Author(s):  
Gohar Feroz Khan ◽  
Junghoon Moon
Keyword(s):  
Developing Countries ◽  
Mobile Phone ◽  
Digital Divide ◽  
Public Services ◽  
Social Economic ◽  
Developed Countries ◽  
Electronic Government ◽  
The Internet ◽  
Government Agencies ◽  
Government Services

Electronic government, or e-Government, is the practice of providing public services to citizens, businesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefits enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, political instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.

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