Open Innovation in the E-Government Strategy Planning

This chapter seeks to identify the current trends of the government transformation to e-Goverment, and combine them with the changes in the new information and communication technologies. Furthermore, the purpose of the study is to understand the evolution towards openness strategy and e-governance as well as assessing its challenges and implications. It seeks to identify the path towards the openness strategy at the ministry of the interior in Finland. It also discusses what kind of capabilities were created or needed in the development process.

Using Web 2.0 to Reconceptualize E-Government

This chapter examines the growing literature on e-government and Web 2.0 with particular attention to online collaborative platforms, such as GovLoop, that complement government. The authors present a thorough background to the topic of Web 2.0 in e-government and present numerous examples of how these technologies are used across government both in the U.S. and globally. This chapter explores two main areas: first, how Web 2.0 and social media are being used as a vehicle to enhance e-government, and second, to present a case study of GovLoop, which is a collaborative social media platform designed to complement the work of government. GovLoop provides those working within and external to government—citizens, government employees, academics, non-profit professionals and contractors—with the ability to share information and collaborate on issues of public benefit. The chapter presents a starting point for future research on how Web 2.0 is changing the very nature of e-government and service delivery, and how governments are in a unique position to utilize these tools to expand collaboration and openness with their communities.

New Technology Communication in American State Governments

This study examines the effects of states’ e-government efforts, more specifically the progress of e-service and e-democracy, on citizens’ general political engagement and electoral participation. Utilizing the combined data with the state level of West’s e-Government measures (2008) and the individual level of the 2008 American Election Study, this study finds a strong link between state sponsored efforts at e-Government and traditional forms of the public’s political participation. State sponsored digital services and outreach increase general political participation more than campaign activities, and the implementation of e-democracy has a greater effect on mobilization than e-service. The results imply that e-government has potential to ameliorate political exclusion by letting the politically disadvantaged access a higher quality of information with an equalized accessibility through state governments’ electronic systems.

Local Government Use of Web 2.0

Web 2.0 refers to various networked applications utilizing technologies such as application mashups, content syndication, videocasts, wikis, blogs, social networking, user tagging, social bookmarks and content and service rating. Such technologies are designed to reach, attract, and interact with a greater electronic user audience. The potential of these technologies for e-government applications at Los Angeles County is analyzed. The government model for leveraging Internet technologies is different from that of commercial enterprises or academia. Thus immediate utilization of seemingly attractive technological opportunities must be tempered by organizational, implementation, and social responsibility constraints. Appropriate attention needs to be paid to legal and operational issues. The main conclusion drawn is that Web 2.0 presents an opportunity for local governments such as Los Angeles County, but that there should not be a headlong rush to implementation without consideration of a variety of other issues.

The Global Digital Divide and Its Impact on E-Governance

As technology has continued to advance, a disparity in the diffusion, adoption, and utilization of technology has become apparent. This chapter explores the digital divide and the scholarly research investigating the factors which have been found to influence it. The major finding from extant research is that the digital divide is largely explained by variations in national wealth. These same variations also explain differing levels of e-government readiness and e-participation. The chapter concludes with a discussion of policy choices and dilemmas posed by the digital divide.

Social Media and Voter Participation

This chapter looks at the political trends associated with using social media sources as a way to enhance participation in national elections. It is hypothesized that participation has declined across groups and through time, regardless of the new uses of social media in political campaigning. The historical significance of voter participation is examined using Alexis De Tocqueville’s and Robert Putnam’s frameworks. The path is paved to examine both the importance of new media in the election process and its drawbacks. A national empirical test is presented that examines the correlation between race categories, genders, and age ranges, with the percentage of voter turnout in each presidential election year from 1964 to 2008. Regression analysis is also conducted to examine the predictive nature of increased time on national voter participation. The correlation and regression results are presented, indicating that, in general, participation has continued to decline among most groups, regardless of the perceived access and connection provided by social media outlets. However, a slight change after 1996 may indicate an effect from social media presence. The data presents a starting point for future evaluation of e-government effects on national voter participation in the election process, providing a benchmark for later empirical tests.

Improving E-Government Project Management

E-government is becoming an enabler for better government through cost-effective and efficient service delivery, and can become a useful tool for effective governance, public administration, and public sector transformation. However, e-government projects are noted for many failures due to several reasons. These include inadequate planning, poor project management, lack of top management support, lack of stakeholder involvement, scope creep, etc. Dwelling on the project management literature as well as reviews of award winning e-government project and portfolio management best practices in a state government and a local utility district, this chapter concludes that e-government initiatives should adopt a more concrete project management methodology, align e-government goals with organizational strategic goals, develop project management competences, as well as understand and apply critical success factors to ensure the successful planning and implementation of e-government projects.

An Organizing Vision for E-Participation Projects in Africa

To address the shortcomings of this artifact concept, the chapter further presents literature and insights from prior analyses to underpin a nomadic e-particpation framework for realizing effective e-particpation. The framework is clustered around two major layers of building Mobile Communities: building local networks of governance and building flexible networks. The emphasis in the proposed framework is that the current conceptualization of e-government stifles e-particpation, which therefore limits greater online public participation and deliberations on public policy issues.

Librarians, Records Managers, and E-Government

Governments have turned to the use of information and communication technologies with the aim of improving service delivery, encouraging citizens in the decision making process, and enhancing accountability, transparency, and effectiveness. Effective inclusive participation of citizens in the government of their country requires access to information through modern technologies. Access to information is vital for transparency, accountability, participation, and the rule of law – all hallmarks of democratic governance. This chapter looks at the role of librarians and records managers in promoting e-government. Their traditional role of collecting, organizing, preserving, and disseminating information places them in a very significant position in e-governance implementation. However, in an electronic environment, they face a number of challenges which include economic, technological, and information literacy. The role played by these professionals, and the challenges each meet are discussed. Some recommendations are provided to enhance the role of these professionals in e-government implementation.

E-Engaging India

E-Governance, inclusive of e-democracy, e-government, and e-business, has the power to improve processes, connect citizens, and build interactions with civil societies. The infusion of Information Communication Technologies (ICTs) by the governments, civil society organizations, and political institutions to engage citizens, have promoted greater participation in the process of governance. E-Democracy encompasses all forms of electronic interaction between the elected government and the electorate. Examples include e-voting, e-consultation, e-representatives, e-campaigning, online deliberative polling, e-petitions, and e-referendums. India is the largest democracy in the world and a frontrunner in the use of ICTs for e-governance and e-democracy. The last few elections witnessed a surge in the use of new technologies inclusive of Internet, social networking, and mobile technologies, alongside the traditional forms of electioneering. This chapter examines the e-governance and e-democracy strategies, and the innovative new media technologies used by political parties, industrial corporations, and other organizations that have e-engaged the citizens.