scholarly journals Factors Affecting Salesforce Unethical Behavior: Evidence from Life Insurance Industry

2021 ◽  
Vol 12 (2) ◽  
pp. 428
Author(s):  
K. S. S. N. Karunarathna ◽  
D. G. L. Rasika
Keyword(s):  
Life Insurance ◽  
Unethical Behavior ◽  
Insurance Industry ◽  
Factors Affecting ◽  
Life Insurance Industry

scholarly journals Life Insurance Take-Up Rate Influencing Factors Comparison between Malaysia and Japan

2016 ◽  
Vol 6 (7) ◽  
pp. 37
Author(s):  
Silvana Kardinar Wijayanti ◽  
Barry Ramsay
Keyword(s):  
Customer Satisfaction ◽  
Life Insurance ◽  
Insurance Industry ◽  
Primary Data ◽  
Product Price ◽  
Factors Affecting ◽  
Life Insurance Industry ◽  
Changing Trends ◽  
Customer Services ◽  
Post Purchase

<p>This study will investigate the factors that influence take-up rates within the Malaysian Life Insurance industry to discover potential opportunities and limitations. For comparative purposes, the study is modelled on <a title="Power J.D. (2013) 2013 Japan Life Insurance Contract Customer Satisfaction (Pre-Purchase and Post-Purchase) Study, Retrieved from: http://www.jdpower.com/ [Accessed 24 April 2016]." href="file:///C:/Users/HP/Dropbox/Issues_IJBSR/Issues_IJBSR/IJBSR_July_2016/4_IJBSR_975-06072016_Upload.docx#Power">Power (2013)</a> who examined four factors affecting customer satisfaction in life insurance in Japan (product, price, customer services and procedures and documentation). This study is exploratory in nature using both secondary research and primary data from questionnaires. The main finding was “Product offerings” being the most significant variation, both an opportunity and limitation, due to the relative maturity, experience and changing trends within the insurance market of Japan, conversely growth, infancy and different dynamics in Malaysia.</p>

scholarly journals Development of the Life Insurance Market in Albania

2017 ◽  
Vol 8 (1) ◽  
pp. 38
Author(s):  
Assoc. Prof.Dr Filloreta Madani ◽  
Assoc. Prof.Dr Evelina Bazini
Keyword(s):  
Economic Growth ◽  
Economic Development ◽  
Life Insurance ◽  
Insurance Industry ◽  
Private Investment ◽  
Insurance Market ◽  
Government Policies ◽  
Factors Affecting ◽  
Life Insurance Industry ◽  
The Impact

Life insurances occupy a small part in the insurance market in developing countries. The new age of the insurance industry and the level of the economic development in Albania make the life insurance market even more fragile. Factors affecting the development of this market are influenced by the economic growth and by other factors such as inflation, education of population, population growth, government policies, private investment, etc. In this article we will analyze using statistical methods the degree of the impact of the above factors in the life insurance market and we will also analyze through penetration coefficients the impact of the life insurance industry in Albania's economic development.

scholarly journals Value chain deconstruction in the United Kingdom retail life insurance industry and resulting strategic options for new entrants to the market

2004 ◽  
Vol 35 (4) ◽  
pp. 11-20 ◽  
Author(s):  
W. R. Dommisse ◽  
H. Oosthuizen
Keyword(s):  
United Kingdom ◽  
Life Insurance ◽  
Value Chain ◽  
Insurance Industry ◽  
Factors Affecting ◽  
General Acceptance ◽  
Life Insurance Industry ◽  
Strategic Options ◽  
New Entrants ◽  
Under Performing

Porter coined the term ‘value chain’ in 1985. Since then the concept has found general acceptance within the strategic planning realm. In order to explain changes occurring in industries affected by increased volatility, a thesis of the deconstruction of the value chain is gaining acceptance. This concept is investigated by means of a literature review. The theory is then tested in the turbulent United Kingdom (UK) retail life insurance industry to see if an application can be found. This industry is briefly analysed and the main environmental factors affecting it are investigated. These are a £27 billion per annum savings gap, under-performing equity markets, regulatory influences of depolarisation, stakeholder’s pensions and technological developments mainly as a result of the Internet. The conclusion reached is that the changes are creating at least partial deconstruction. Within this framework the strategic options for new entrants into the UK retail life insurance market are explored.

THE MANIFESTATIONS OF CUSTOMER LOYALTY IN INDIAN LIFE INSURANCE INDUSTRY: AN EMPIRICAL EXAMINATION

2016 ◽  
Vol 12 (02) ◽  
Author(s):  
Medha Srivastava ◽  
Alok Kumar Rai
Keyword(s):  
Customer Loyalty ◽  
Life Insurance ◽  
Recent Literature ◽  
Insurance Industry ◽  
Empirical Examination ◽  
Consumption Decisions ◽  
Life Insurance Industry ◽  
Product Service ◽  
Brand Attributes ◽  
Loyal Customers

The widespread reverence for customer loyalty among marketers and businesses all across the globe is inspired from its manifestations since it’s the consumption decisions of loyal customers that leave a mammoth mark over the revenues and growth of a firm. A throng of behavioural, attitudinal and cognitive manifestations of customer loyalty are available in the literature some of which are widely acknowledged and accepted whereas others call for further inquiry. These manifestations of loyalty among customers are generally pinned down through their actions (Zeithaml et al., 1996; Jones et al., 2000) or their attitude towards the company or a particular product/ service (Javalgi and Moberg, 1997; Butcher et al., 2001). However, recent literature suggests that another outcome of loyalty is customer preferring a particular service provider to others based upon the conscious evaluation of brand attributes (Gremler and Brown, 1996; Butcher et al., 2001). The paper intends to explore and empirically test various manifestations of customer loyalty in the context of life insurance services thereby, extending the existing knowledge of customer loyalty by outlining the distinctive nature of customer loyalty outcomes and offering useful insights to the marketing practitioners in life insurance industry. The study further groups these manifestations into distinct outcome classes and empirically evaluates them by comparing and contrasting each with the other. It also aims to enrich the literature of customer loyalty by developing and validating a scale for measurement of customer loyalty outcomes with special reference to life insurance services.

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