Effective Change Management

Continuous changes in the needs of markets require effective change management at all levels in organisations. First-line managers are directly responsible for meeting the demands of clients and resistance to change at this level could result in sub-standard outputs. The effectiveness of change interventions will be largely determined by the competence of first-line managers to facilitate the desired change taking into account resistance to change. The purpose of this article is to identify competencies required by first-line managers to deal with resistance to change. The findings are based on a literature study and functional analysis. OpsommingKontinue verandering in die behoeftes van markte vereis effektiewe bestuur van verandering in alle vlakke van organisasies. Eerstelyn bestuurders is direk verantwoordelik daarvoor om aan verwagtinge van kliënte te voldoen, want weerstand teen verandering op hierdie vlak kan tot sub-standaard uitsette aanleiding gee. Die effektiwiteit van veranderingsintervensies in organisasies sal grootliks afhang van die bevoegdheid van eerstelyn bestuurders om die verwagte verandering te weeg te bring met in agneming van weerstand teen verandering. Die doel van hierdie artikel is om bevoegdhede te identifiseer wat eerstelyn bestuurders sal benodig om weerstand te kan hanteer. Die bevindinge is gebaseer op ‘n literatuur studie en funksionele analise.

Download Full-text

Contemporary Change Management and Leadership in Local and International Businesses

Advances in Logistics, Operations, and Management Science - Handbook of Research on Contemporary Approaches in Management and Organizational Strategy ◽

10.4018/978-1-5225-6301-3.ch020 ◽

2019 ◽

pp. 405-430

Author(s):

Aytaç Gökmen

Keyword(s):

Organizational Change ◽

Change Management ◽

Labor Force ◽

Change Process ◽

Status Quo ◽

Technological Changes ◽

Current Position ◽

Openness To Change ◽

Effective Change ◽

Future State

Organizational change is to transfer the organization from its current position to the desired future state. This process involves the differentiation of the activities, processes, structure, and targets of the organization. It is significant for an organization to decide where it is supposed to be in the future and to comprehend how to get to that new status-quo. Increasing globalization, fast technological changes, necessity of a well-trained labor force, changing social and demographic structures have intensified the competition and organizational change has become inevitable. The elements of an effective change process are openness to change, willingness of the personnel, flexibility, adjustment capacity of the business, optimism, and effective planning of change. The change process affects the organizations at structural, managerial, and individual basis as a result of the success of the change process.

Download Full-text