The Practical Value of Ensuring Effective Interfaces and Workforce Engagement

2020 ◽  
pp. 171-182
Author(s):  
Spyridon Markou
Keyword(s):  
2019 ◽  
Vol 67 (8) ◽  
pp. 414-422 ◽  
Author(s):  
Lori L. Boland ◽  
Pamela J. Mink ◽  
Jonathan W. Kamrud ◽  
Jessica N. Jeruzal ◽  
Andrew C. Stevens

Occupational burnout has been linked to the delivery of lower quality of care in some health care professions, including with turnover intentions and absenteeism in emergency medical services (EMS) workers. Thus, studies that identify factors associated with burnout may be integral to optimizing quality and workforce engagement among EMS professionals. A survey was conducted to assess social support outside the workplace, coping styles, and occupational burnout in a cohort of EMS providers from Minnesota. Surveys were returned by 217 providers (54% response), of which 167 had provided data on burnout, social support, and coping styles and were included in the analysis. The mean age was 41 years, 62% were male, and the prevalence of burnout was 17%. After adjustment for age and EMS tenure, the odds of burnout was higher among those characterized as socially isolated as compared with providers who were integrated socially or moderately integrated (odds ratio = 3.52; 95% confidence interval = [1.13, 10.98]). Common coping responses included planning, positive reframing, and active coping, while behavioral disengagement and denial were rarely used. Lack of social networks outside the workplace and frequent use of self-blame, food, or substance use as coping strategies were associated with burnout. Conversely, social integration and use of religion and instrumental support to cope with stressors were associated with reduced burnout.


2017 ◽  
Vol 39 (4) ◽  
pp. 462-480 ◽  
Author(s):  
Benjamin Schneider ◽  
Allison B. Yost ◽  
Andrea Kropp ◽  
Cory Kind ◽  
Holly Lam

2008 ◽  
Vol 14 (3) ◽  
pp. 102-110 ◽  
Author(s):  
Ann Locke

Leaders of successful organizations understand the value of workforce engagement and learning. They also know that classroom training alone is not enough to ensure the transfer of learning to practice. This reality has spawned an interest in developmental coaching: an educational tool that bridges the gap between knowledge and performance and gets bottom-line results. This article discusses the background and relevance of developmental coaching and provides examples of its potential in health care.


2014 ◽  
Vol 54 (2) ◽  
pp. 505
Author(s):  
Craig Pearson ◽  
David Robinson

The 2012 APPEA Stand Together for Safety video used a particularly powerful message: Speak up Act mindfully Follow the rules Get engaged This aligned with Esso’s global safety learning focus and so it has used the SAFE theme to increase its own workforce engagement. The aim of this initiative was to build and refresh skills and knowledge in the leadership and execution of personal safety expectations using our existing baseline safety tools. A planning workshop was conducted and a small cross-functional team was established to develop the SAFE theme quarterly schedule and materials. The quarterly SAFE theme builds on safety leadership behaviours through the use of existing tools: First quarter: speak up—focuses on tools for intervention such as approaching others. Second quarter: act mindfully—hazard identification including StepBack 5x5 and job safety analysis and risk tolerance such as 10 factors influencing risk tolerance. Third quarter: follow the rules—life saving actions including nine procedural focus areas that save lives Fourth quarter: get engaged—in-field review such as peer-to-peer observation Key to the success of the initiative was the significant involvement of senior leadership and first line supervisors. This improved workforce accountability through the application, demonstration, and promotion of safety leadership values. The initiative has resulted in an improvement in our safety performance, and improved communication and alignment across our facilities.


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