A Study on the Consumer Experience and Service Improvement in Camping Site of Downtown by Utilizing Critical Incidents Technique

2017 ◽  
Vol 68 ◽  
pp. 159-171
Author(s):  
Jae-Yoon Kwon ◽  
Sang-Back Nam ◽  
Hee-Yeob Kang
Keyword(s):  
Critical Incidents ◽  
Service Improvement ◽  
Consumer Experience ◽  
Critical Incidents Technique

Time-Series Evaluation of the Critical Incidents Technique

1976 ◽  
Vol 42 (3) ◽  
pp. 875-878
Author(s):  
John E. Ettlie
Keyword(s):  
Time Series ◽  
Content Analysis ◽  
Convergent Validity ◽  
Critical Incidents ◽  
Series Method ◽  
Series Evaluation ◽  
Selective Retention ◽  
Time Series Method ◽  
Critical Incidents Technique ◽  
Questionnaire Measures

The problems of the technique using critical incidents are reviewed and an alternative, time-series method of implementing this technique is discussed. The results are evaluated based on convergent validity when compared with content analysis and questionnaire measures for one variable. The critical incidents technique is shown to have relatively low convergent validity even when attempts are made to remove selective retention bias.

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