An Example of Business Process Simulation Using ARENA

This chapter discusses the importance of business process simulation, while illustrating the relationship between business process reengineering (BPR) and change management, it focuses the discussion on the role of simulation in supporting BPR and the effect of simulation on business environment related skills, business management related skills, leadership related skills, employees empowering level, process improvement, ethical issues, and stakeholders’ management skills. The chapter discusses the value of simulation in implementing reengineering strategies and argues the future challenges of business process simulation and describes the limitations of simulation technology in reengineering business processes. Finally, it concludes with a discussion of the characteristics of successful simulation and simulation applications.

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Business Process Simulation with Algebra Event Regular Expression

Information Technology Journal ◽

10.3923/itj.2006.583.589 ◽

2006 ◽

Vol 5 (3) ◽

pp. 583-589 ◽

Cited By ~ 2

Author(s):

Safwan Al Salaimeh ◽

Khaled Batiha

Keyword(s):

Business Process ◽

Process Simulation ◽

Regular Expression

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Information System Development

Techniques and Tools for the Design and Implementation of Enterprise Information Systems ◽

10.4018/978-1-59904-826-0.ch013 ◽

2011 ◽

pp. 326-346

Author(s):

Tony Elliman ◽

Tally Hatzakis ◽

Alan Serrano

Keyword(s):

Information System ◽

Business Process ◽

Process Simulation ◽

System Development ◽

Systems Development ◽

Information Systems Development ◽

Information System Development ◽

Advantages And Disadvantages ◽

Automated Information System ◽

Modelling Techniques

This chapter discusses the idea that even though information systems development (ISD) approaches have long advocated the use of integrated organisational views, the modelling techniques used have not been adapted accordingly and remain focused on the automated information system (IS) solution. Existing research provides evidence that business process simulation (BPS) can be used at different points in the ISD process to provide better-integrated organisational views that aid the design of appropriate IS solutions. Despite this fact, research in this area is not extensive; suggesting that the potential of using BPS for the ISD process is not yet well understood. The paper uses the findings from three different case studies to illustrate the ways BPS has been used at different points in the ISD process, especially in the area of requirements engineering. It compares the results against IS modelling techniques, highlighting the advantages and disadvantages that BPS has over the latter. The research necessary to develop appropriate BPS tools and give guidance on their use in the ISD process is discussed.

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