Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness

2016 ◽  
Vol 2016 (1) ◽  
pp. 10839
Author(s):  
Raymond Loi ◽  
Angela J. Xu ◽  
Cheris W. C. Chow ◽  
Man Lung Jonathan Kwok
Keyword(s):  
Work Meaningfulness ◽  
Customer Misbehavior ◽  
Family Enrichment

Fit Perception and Engagement: The Mediating Role of Work Meaningfulness

2021 ◽  
pp. 097226292199986
Author(s):  
Robinson James
Keyword(s):  
Employee Engagement ◽  
Structural Equation ◽  
Strong Predictor ◽  
Organizational Outcomes ◽  
Research Strategy ◽  
Partial Least Square ◽  
Least Square ◽  
Future Research ◽  
Work Meaningfulness

Research on engagement has gained considerable attention in recent years as it is a strong predictor of a range of positive individual and organizational outcomes. There is a question of why the level of the engagement is different from employee to employee in an organization, though they are provided with the same resources. This study aims to investigate the influence of fit perception on engagement and the role of the employee’s psychological condition (work meaningfulness) on this relationship. This study mainly employed a survey research strategy, and data were primarily garnered from a questionnaire. This study was conducted among 145 respondents from the public sector organizations in Sri Lanka. Partial least-square structural equation modelling was employed to analyse the generated data. In this study, the researcher has conceptualized fit perception as a higher order construct comprising Person Job fit and Person Organization fit. The study revealed that fit perception positively influences employee engagement, and this relationship is mediated by work meaningfulness. This study contributes to the literature by deepening the understanding of the fit perception and engagement relationship by introducing work meaningfulness as a mediator variable. By highlighting how engagement is influenced by fit perception and work meaningfulness, this study facilitates practitioners to build and maintain an engaged workforce. Further contributions of this study, the avenue for future research, and study limitations are presented in detail at the end of this article.

scholarly journals How Gig Worker Responds to Negative Customer Treatment: The Effects of Work Meaningfulness and Traits of Psychological Resilience

2021 ◽  
Vol 12 ◽  
Author(s):  
He Xiongtao ◽  
Lu Wenzhu ◽  
Luo Haibin ◽  
Liu Shanshi
Keyword(s):  
Questionnaire Survey ◽  
Interpersonal Interaction ◽  
Psychological Resilience ◽  
Hierarchical Multiple Regression ◽  
Work Meaningfulness ◽  
Service Sabotage ◽  
Trait Resilience ◽  
Survey Approach ◽  
Practical Implications

The negative interpersonal interaction between customers and platform gig workers has become a problem for platform owners and government. This study investigates the role of negative customer treatment in the context of gig work and its impact on gig workers’ sabotage behavior. A questionnaire survey approach was used in the study, collected three-wave survey data from 258 Chinese gig workers including food-deliver platform workers and app-based ride-hailing drivers. Both effects of the mediation and moderation were tested, all of which find support, using hierarchical multiple regression by SPSS22.0. Results indicate that negative customer treatment can also predict gig workers’ service sabotage through work meaningfulness. Furthermore, positive customer treatment acted as an effective safeguard against the effects of negative customer treatment on employee service sabotage. Trait psychological resilience can also mitigate the effects of a low level of work meaningfulness. The manuscript’s focus provides an interesting angle to the previous research, especially the inclusion of work meaningfulness and trait resilience, on negative customer treatment in the context of gig work. This study contributes to further broaden the perspective of conservation of resource (COR) theory for individual intrinsic motivation analysis. Practical implications for platform management and government governance have also been discussed in this manuscript.

scholarly journals Employee–Spouse Perceptual Congruence in Employee Work-to-Family Enrichment Affects Family and Work Outcomes: The Mediating Role of Relationship Conflict

2021 ◽  
Vol 12 ◽  
Author(s):  
Jianlan Chen ◽  
Yu Tian
Keyword(s):  
Emotional Exhaustion ◽  
Family Cohesion ◽  
Conflict Theory ◽  
Relationship Conflict ◽  
Work Outcomes ◽  
Dark Side ◽  
Mediating Role ◽  
Perceptual Congruence ◽  
Family Enrichment

Various studies have demonstrated that work-to-family enrichment (WFE) benefits employees in both the work and home domains. However, these findings may overstate the benefits of WFE and ignore its potential dark side. We advance the research on WFE by integrating conflict theory into the concept of WFE to investigate whether and how employee–spouse perceptual congruence in employee WFE influences employee family cohesion and emotional exhaustion. The results of polynomial regressions on 225 employee and spouse dyads revealed that the perceptual congruence in employee WFE between employees and spouses was negatively associated with relationship conflict. Additionally, asymmetrical incongruence effects were found, wherein spouses perceived a higher relationship conflict with employees when their perceptions of employee WFE were lower than those of the employees. Furthermore, spouses' perceived relationship conflict with employees mediated the influences of employee–spouse perceptual congruence in employee WFE on employee family cohesion and emotional exhaustion.

Social capital, knowledge sharing, work meaningfulness and creativity: evidence from the Pakistani pharmaceutical industry

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sabeen Hussain Bhatti ◽  
Dmitriy Vorobyev ◽  
Ramsha Zakariya ◽  
Michael Christofi
Keyword(s):  
Social Capital ◽  
Pharmaceutical Industry ◽  
Knowledge Sharing ◽  
Equation Modeling ◽  
Employee Creativity ◽  
Content Type ◽  
Organizational Social Capital ◽  
Work Meaningfulness ◽  
The Impact

PurposeAs an integral part of intellectual capital (IC), social capital (SC) has been studied as an asset crucial to social relationships among individuals and groups of individuals, which in turn have a significant impact on organizational performance outcomes. This study investigates the impact of organizational social capital (OSC) on employee creativity through the mediation role of knowledge sharing (KS) and moderation of work meaningfulness (WM).Design/methodology/approachThe authors base the analysis on employee-level data gathered via a cross-sectional survey designed for this study. The authors surveyed 217 employees of the pharmaceutical industry in Pakistan. The authors run a confirmatory factor analysis (CFA) and use structural equation modeling (SEM) and Hayes method to test the hypotheses.FindingsThe authors find that OSC positively affects employees’ willingness to share their knowledge with colleagues, which in turn has a positive effect on employee creativity (EC). The results also show that the relationship between social capital and knowledge sharing is moderated by work meaningfulness.Research limitations/implicationsThis study contributes to the IC in general and the SC literature in particular, by providing empirical evidence that shows how creativity could be a focal and pivotal performance outcome of organizational social capital through the moderated mediation roles of work meaningfulness and knowledge sharing.Originality/valueThe authors adopt the concept of SC from the organizational level to the individual level, examining how an individual's perception of organizational capital influences his or her creative behavior and exploring the role of KS and job meaningfulness (JM) in this relationship.

Direct and indirect effects of work‒family enrichment: role of gender role ideology

2019 ◽  
Vol 69 (5) ◽  
pp. 873-894 ◽  
Author(s):  
Nidhi Bansal ◽  
Upasna A. Agarwal
Keyword(s):  
Gender Role ◽  
Work Life ◽  
Decision Latitude ◽  
Content Type ◽  
Gender Role Ideology ◽  
Family Culture ◽  
Work Family ◽  
Work Family Enrichment ◽  
Family Enrichment

Purpose The purpose of this paper is to examine the antecedents (i.e. work‒family culture and decision latitude) and outcome (innovative workplace behavior (IWB)) of work‒family enrichment (WFE). The study also examines the moderated mediation hypothesis between WFE and outcome, considering work‒life balance (WLB) as a mediator and gender role ideology (GRI) as the moderator. Design/methodology/approach Data for the study were collected through a questionnaire survey from 426 Indian dual working parents, working in various sectors, through purposive sampling technique. Findings The study found that work‒family culture and decision latitude are positively related to WFE, which, in turn, results in increased IWB, with WLB acting as its mediator. Further, the study also found a moderating effect of GRI between WFE and WLB relationship; more specifically, the relationship between WFE and balance is stronger for egalitarian employees (high GRI). Research limitations/implications Using self-reported questionnaire data and a cross-sectional research design is the limitation of this study. Originality/value The study examines a relatively less focused phenomenon of work‒life interface, that is WFE in one of the underrepresented contexts like India; further, the study extends the range of antecedents and outcomes of WFE. Additionally, it contributes to understand the enrichment‒balance relationship, whereby it explains the role of GRI in developing a balanced perception.

Decent work and work–family enrichment: role of meaning at work and work engagement

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Vaneet Kashyap ◽  
Ridhi Arora
Keyword(s):  
Human Resource Development ◽  
Work Engagement ◽  
North India ◽  
Decent Work ◽  
Content Type ◽  
Work Family ◽  
Work Family Enrichment ◽  
Family Enrichment ◽  
Policies And Practices

PurposeThe purpose of the current study is to examine decent work (DW) as a critical antecedent of work–family enrichment (WFE). Further, it also focuses on understanding the underlying mechanisms that facilitate the linkage of employees' perceptions of DW and WFE by investigating about the mediating role of knowledge workers' experience of meaning at work and their work engagement levels.Design/methodology/approachThis study adopts a quantitative cross-sectional research design using survey administration among faculty members employed in public and private universities of North India.FindingsResults depicted that in addition to direct relationship between DW and WFE, both meaning at work and work engagement partially mediate the relationship between access to DW and WFE indirectly. These findings showed that the provision of access to DW by organizations will help facilitate WFE via employees' experience of meaning at work and their levels of engagement with their work.Practical implicationsThe study findings would be useful for organizational practitioners and policymakers to design sustainable human resource development (HRD) policies and practices for enriching the WFE of employees as well as in driving talent retention and engagement.Originality/valueIt is one of the few studies that captures perceptions of employees about access to DW policies and practices and its role in enhancing WFE in the South Asian context. Further, it also advances our knowledge on antecedents and consequences of WFE.

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