scholarly journals How Gig Worker Responds to Negative Customer Treatment: The Effects of Work Meaningfulness and Traits of Psychological Resilience

2021 ◽  
Vol 12 ◽  
Author(s):  
He Xiongtao ◽  
Lu Wenzhu ◽  
Luo Haibin ◽  
Liu Shanshi
Keyword(s):  
Questionnaire Survey ◽  
Interpersonal Interaction ◽  
Psychological Resilience ◽  
Hierarchical Multiple Regression ◽  
Work Meaningfulness ◽  
Service Sabotage ◽  
Trait Resilience ◽  
Survey Approach ◽  
Practical Implications

The negative interpersonal interaction between customers and platform gig workers has become a problem for platform owners and government. This study investigates the role of negative customer treatment in the context of gig work and its impact on gig workers’ sabotage behavior. A questionnaire survey approach was used in the study, collected three-wave survey data from 258 Chinese gig workers including food-deliver platform workers and app-based ride-hailing drivers. Both effects of the mediation and moderation were tested, all of which find support, using hierarchical multiple regression by SPSS22.0. Results indicate that negative customer treatment can also predict gig workers’ service sabotage through work meaningfulness. Furthermore, positive customer treatment acted as an effective safeguard against the effects of negative customer treatment on employee service sabotage. Trait psychological resilience can also mitigate the effects of a low level of work meaningfulness. The manuscript’s focus provides an interesting angle to the previous research, especially the inclusion of work meaningfulness and trait resilience, on negative customer treatment in the context of gig work. This study contributes to further broaden the perspective of conservation of resource (COR) theory for individual intrinsic motivation analysis. Practical implications for platform management and government governance have also been discussed in this manuscript.

Consequences of Family Interference with Work: The Roles of Emotional Exhaustion, Service Sabotage, and Negative Affectivity

2014 ◽  
Vol 42 (10) ◽  
pp. 1613-1627 ◽  
Author(s):  
Wanwen Dai ◽  
Xiaoyan Chen ◽  
Jan Ketil Arnulf ◽  
Meijuan Dai
Keyword(s):  
Emotional Exhaustion ◽  
Call Center ◽  
Positive Relationship ◽  
Negative Affectivity ◽  
Conservation Of Resources ◽  
Displaced Aggression ◽  
Service Setting ◽  
Service Sabotage ◽  
Practical Implications

Drawing upon the conservation of resources theory and displaced aggression perspective, in this research our aim was to study the consequences of family interference with work (FIW) in a service setting. We examined the influence of FIW on service sabotage via the mechanism of emotional exhaustion, and the role of employees' negative affectivity as a boundary condition. Based on 2 waves of data collected from 132 Chinese employees working in a call center, results showed a positive relationship between FIW and service sabotage, and emotional exhaustion acted as a mediator in this relationship. Theoretical and practical implications are discussed.

Analysing enablers of knowledge management in improving logistics capabilities of Indian organisations: a TISM approach

2020 ◽  
Vol 24 (7) ◽  
pp. 1559-1584 ◽  
Author(s):  
Devendra K. Yadav ◽  
Manoj Pant ◽  
Nitin Seth
Keyword(s):  
Knowledge Management ◽  
Service Providers ◽  
The Novel ◽  
Content Type ◽  
Logistics Service Providers ◽  
Information And Communication ◽  
Logistics Capabilities ◽  
Survey Approach ◽  
Practical Implications

Purpose This study aims to identify and analyse the main enablers of knowledge management (KM) in improving the logistics capabilities of Indian organisations and develop a model based on the contextual relationship among the identified enablers. Design/methodology/approach Initially, this study uses a systematic literature review and questionnaire-based survey approach to identify the enablers of KM; and later, total interpretive structural modelling (TISM) was used to evolve mutual relationships among the identified 11 enablers for developing a hierarchical model. Findings The results of the analysis show that enablers, namely, organisational structure and leadership, application of advanced information and communication system, collaboration with established stakeholders and organisational learning and innovative approaches are identified as main enablers for improving the logistics capabilities of Indian organisations. Research limitations/implications This study provides useful implications for the researchers working on exploring the role of KM enablers in improving the logistics capabilities of organisations. Practical implications This study provides rich practical implications for the manufacturers, supply chain managers, logistics service providers and logistics consultants involved in the decision-making process. They can focus majorly on knowledge creation and knowledge storage processes to improve the logistics performance of their respective organisations. Originality/value This study is an attempt to identify the enablers of KM that could improve the logistics capabilities of Indian organisations. The application of the TISM method to develop a theoretical framework is the novel contribution of this study.

Opening manufacturing flexibility's black box: the unexplored role of internal flexibility

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marta Pérez-Pérez ◽  
Ana-María Serrano-Bedia ◽  
María-Concepción López-Fernández
Keyword(s):  
Customer Value ◽  
Structural Equation ◽  
Manufacturing Flexibility ◽  
Research Model ◽  
Content Type ◽  
First Time ◽  
Survey Approach ◽  
Practical Implications ◽  
Measurement Approach

PurposeThe purpose of this paper is to empirically test a research model exploring the complex links between internal and external manufacturing flexibility capabilities (IF and EF) and competitive advantage (CA).Design/methodology/approachA survey approach with responses from 266 Spanish manufacturing firms from different industries was used. Structural equation modelling and SPSS macro PROCESS were used to test the hypotheses.FindingsManufacturing flexibility (MF) is a dual-dimensional concept composed by IF and EF, which are complementary and hierarchical in its development. Contrary to previous assumptions, IF does not always express its final competitive effect through EF, which only partially mediates the IF–CA relationship. Thus, IF and EF independently can positively enhance a firm's CA, being the direct effect of the IF being stronger than EF.Practical implicationsThis study offers practical insights supporting a guide for prioritising flexibility capabilities through the holistic MF implementation, thus assisting managers wishing to formulate MF strategies seeking efficiency and customer value advantages relative to competitors.Originality/valueThe main novelty of this work is to explore for the first time the direct and indirect role of IF on CA, enlarging the assumptions of the flexibility funnel framework (FFF) and the strategic view of MF. The study is also unique due to both the depth and breadth of the investigation of the basis of the use of resource-based theory (RBT) and by employing a recent and comprehensive MF conceptual systematisation to guide the measurement approach.

Mentor expectations and entrepreneurial venture creation: mediating role of the sense of nothing to lose and entrepreneurial resilience

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mir Dost ◽  
Syed Mir Muhammad Shah ◽  
Irfan Saleem
Keyword(s):  
Questionnaire Survey ◽  
Design Methodology ◽  
New Venture ◽  
New Venture Creation ◽  
Venture Creation ◽  
Content Type ◽  
Mediating Role ◽  
Low Expectations ◽  
Practical Implications

Purpose The purpose of this study is to investigate the influence of mentor expectations on nascent entrepreneur’s venture creation and how this relationship strengthens/weakens when mediated by the sense of nothing to lose and entrepreneurial resilience. Design/methodology/approach The author nested the data from mentors and protégé entrepreneurs by using a questionnaire survey. Mentors were those individuals who were established entrepreneurs and involved in training to protégé entrepreneurs. Protégé entrepreneurs were those who were part of the cohorts in incubation centers for training and startup training. Findings Data revealed that it was unlikely to create a new venture when mentors displayed low expectations in protégé entrepreneurs. However, this relationship was positively mediated by the sense of nothing to lose and entrepreneurial resilience. Practical implications The findings have important implications on how mentor expectations can hinder protégé entrepreneurs’ venture creation and how it turns around when entrepreneurs display the ability of nothing to lose and resilience. Originality/value Mentorship from other experienced individuals has become essential to entrepreneurs and their fledgling ventures. Although there is an acknowledgment that mentoring improves an entrepreneur’s likelihood of success in a new venture, yet far too little the authors know about the degree of expectations in mentor-mentee relationships and new venture creation. This research connects those pieces of the puzzle and fills the gap.

Psychological Resilience Provides No Independent Protection From Suicidal Risk

Crisis ◽  
2016 ◽  
Vol 37 (2) ◽  
pp. 130-139 ◽  
Author(s):  
Danica W. Y. Liu ◽  
A. Kate Fairweather-Schmidt ◽  
Richard Burns ◽  
Rachel M. Roberts ◽  
Kaarin J. Anstey
Keyword(s):  
Risk Factors ◽  
Well Being ◽  
Current Status ◽  
Psychological Resilience ◽  
Cross Sectional ◽  
Life Project ◽  
Resilience Factors ◽  
First Time

Abstract. Background: Little is known about the role of resilience in the likelihood of suicidal ideation (SI) over time. Aims: We examined the association between resilience and SI in a young-adult cohort over 4 years. Our objectives were to determine whether resilience was associated with SI at follow-up or, conversely, whether SI was associated with lowered resilience at follow-up. Method: Participants were selected from the Personality and Total Health (PATH) Through Life Project from Canberra and Queanbeyan, Australia, aged 28–32 years at the first time point and 32–36 at the second. Multinomial, linear, and binary regression analyses explored the association between resilience and SI over two time points. Models were adjusted for suicidality risk factors. Results: While unadjusted analyses identified associations between resilience and SI, these effects were fully explained by the inclusion of other suicidality risk factors. Conclusion: Despite strong cross-sectional associations, resilience and SI appear to be unrelated in a longitudinal context, once risk/resilience factors are controlled for. As independent indicators of psychological well-being, suicidality and resilience are essential if current status is to be captured. However, the addition of other factors (e.g., support, mastery) makes this association tenuous. Consequently, resilience per se may not be protective of SI.

The Role of Behavioral Models in the Ontological Structure of Modern Macroeconomics

2013 ◽  
pp. 98-110
Author(s):  
M. Likhachev
Keyword(s):  
Economic System ◽  
Government Regulation ◽  
Institutional Structure ◽  
Economic Environment ◽  
Behavioral Models ◽  
Macroeconomic Models ◽  
Basic Characteristics ◽  
Practical Implications

Behavioral models are considered in the paper as the link between the description of the institutional structure of the economic system and the formation of macro-aggregates, reflecting the results of its operations. The degree of homogeneity of the private sector’s economic environment and complementary goals of private entities and government regulation are noted as basic characteristics of behavioral models. The author examines the differences in the estimates of these characteristics as one of the most important factors underpinning the architecture of modern macroeconomic models and their practical implications.

The influence of information relevance on the continued influence effect of misinformation

2020 ◽  
Author(s):  
Hua Jin ◽  
Lina Jia ◽  
Xiaojuan Yin ◽  
Shilin Wei ◽  
Guiping Xu
Keyword(s):  
Experimental Study ◽  
Questionnaire Survey ◽  
Personal Involvement ◽  
Influence Effect ◽  
Information Relevance ◽  
Different Types ◽  
Role Of Information

Misinformation often continues to influence people’s cognition even after corrected (the ‘continued influence effect of misinformation’, the CIEM). This study investigated the role of information relevance in the CIEM by questionnaire survey and experimental study. The results showed that information with higher relevance to the individuals had a larger CIEM, indicating a role of information relevance in the CIEM. Personal involvement might explain the effects of information relevance on the CIEM. This study provides insightful clues for reducing the CIEM in different types of misinformation and misinformation with varying relevance.

Formation of university scholars’ entrepreneurial intentions: Interaction between perceived desirability and perceived feasibility

2020 ◽  
Vol 48 (1) ◽  
pp. 1-13
Author(s):  
Wen Li ◽  
Yurong Zhang
Keyword(s):  
Significant Role ◽  
Moderating Effect ◽  
Entrepreneurial Intentions ◽  
Environmental Support ◽  
Academic Entrepreneurs ◽  
Event Model ◽  
Perceived Desirability ◽  
Practical Implications

Drawing on the entrepreneurial event model, we examined the role of perceived desirability and perceived feasibility and their interaction in university scholars' entrepreneurial intentions, with data from 252 Chinese academic entrepreneurs. Results showed that perceived feasibility only had a significant effect on scholars' entrepreneurial intentions formation. Further, the moderating effect of external environmental support brought about an interactive mechanism between perceived desirability and perceived feasibility: When perceived desirability was low, perceived feasibility played a more significant role in entrepreneurial intentions formation, and vice versa. Theoretical contributions and practical implications are discussed.

Applying Expanded Servicescape to the Hotel Industry

2021 ◽  
pp. 109634802110115
Author(s):  
Seonjeong (Ally) Lee ◽  
Ning-Kuang Chuang
Keyword(s):  
Quality Of Life ◽  
Customer Loyalty ◽  
Physical Environment ◽  
Online Survey ◽  
Hotel Industry ◽  
Holistic Approach ◽  
Environmental Cues ◽  
Practical Implications

The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed research framework, this study collects data from previous hotel customers and conducts a self-administered, online survey. Findings identified ambience, interactions with employees, authenticity, and fascination positively influenced customers’ satisfaction, which further influenced customer loyalty. Only ambience and fascination positively influenced quality of life, which in turn influenced customer loyalty. Results contributed to the application of expanded servicescape in the hotel context. Results also suggested practical implications of the holistic approach of servicescape in the hotel industry.

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