scholarly journals Cross-cultural Corporate Identity Curriculum Model: A Needs Analysis

2021 ◽  
Vol 11 (12) ◽  
Author(s):  
Nik Narimah Nik Abdullah ◽  
Nurfaradilla Mohamad Nasri ◽  
Muhammad Helmi Norman ◽  
Juritah Misman
Keyword(s):  
Corporate Identity ◽  
Cross Cultural ◽  
Needs Analysis ◽  
Curriculum Model

Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns

2021 ◽  
Vol 18 (2) ◽  
pp. 203-243
Author(s):  
Rebecca Van Herck ◽  
Babette Dobbenie ◽  
Sofie Decock
Keyword(s):  
Online Reviews ◽  
Corporate Identity ◽  
Cultural Analysis ◽  
Cross Cultural ◽  
Discourse Structure ◽  
First Person ◽  
Data Sets ◽  
Versus Content ◽  
Customer Complaints ◽  
Consumer Dissatisfaction

Abstract This cross-cultural study examines the differences in communicative styles between English and German email responses to customer complaints by analysing their discourse structure (through a rhetorical move analysis) and the frequency of first-person references (I and we and their different forms). The framework is given by House (House, Juliane. 2006. Communicative styles in English and German. European Journal of English Studies 10(3). 249–267.), who suggests that English speakers tend to use a more interpersonal (i.e., people-oriented) communicative style, while German speakers show a preference for a transactional (i.e., content-oriented) style. In addition, first-person references within the genre of email responses to complaints are associated with either the customer service agent’s personal or corporate identity. The data consist of 150 English and 84 German authentic emails. The results of the move analysis reveal that the discourse structure of both data sets is mainly similar, but the few differences point into the direction of support for House’s framework, in particular the dimension on addressee- or content-orientation. Although agents generally use more we than I-references in both data sets, thus exhibiting mainly a corporate identity, they tend to use the opposite in some moves (e.g., Apology), which points to pronominal shifting across move level, as suggested in previous research (Zhang, Yi & Camilla Vásquez. 2014. Hotels’ responses to online reviews: Managing consumer dissatisfaction. Discourse, Context and Media 6. 54–64.). Overall, the German agents use more we-references compared to their British colleagues. Finally, agents use pronominal shifting within move level to distance themselves from the company.

The sense of obligation is culturally modulated

2020 ◽  
Vol 43 ◽  
Author(s):  
Andrea Bender
Keyword(s):  
Cultural Studies ◽  
Cross Cultural ◽  
Human Populations ◽  
Cultural Group ◽  
Target Article ◽  
Sense Of Obligation ◽  
Cross Cultural Studies

Abstract Tomasello argues in the target article that, in generalizing the concrete obligations originating from interdependent collaboration to one's entire cultural group, humans become “ultra-cooperators.” But are all human populations cooperative in similar ways? Based on cross-cultural studies and my own fieldwork in Polynesia, I argue that cooperation varies along several dimensions, and that the underlying sense of obligation is culturally modulated.

Cognitive gadgets: A provocative but flawed manifesto

2019 ◽  
Vol 42 ◽  
Author(s):  
Marco Del Giudice
Keyword(s):  
Theory Of Mind ◽  
Cultural Differences ◽  
Twin Studies ◽  
Cross Cultural ◽  
Evolutionary Approach ◽  
Genetic Inheritance ◽  
Double Standards ◽  
Cross Cultural Differences ◽  
Cherry Picking ◽  
Dichotomous Thinking

Abstract The argument against innatism at the heart of Cognitive Gadgets is provocative but premature, and is vitiated by dichotomous thinking, interpretive double standards, and evidence cherry-picking. I illustrate my criticism by addressing the heritability of imitation and mindreading, the relevance of twin studies, and the meaning of cross-cultural differences in theory of mind development. Reaching an integrative understanding of genetic inheritance, plasticity, and learning is a formidable task that demands a more nuanced evolutionary approach.

Sociocultural memory development research drives new directions in gadgetry science

2019 ◽  
Vol 42 ◽  
Author(s):  
Penny Van Bergen ◽  
John Sutton
Keyword(s):  
Episodic Memory ◽  
Autobiographical Memory ◽  
Developmental Psychology ◽  
Cross Cultural ◽  
Memory Development ◽  
Development Research ◽  
Cultural Research ◽  
New Directions ◽  
Cross Cultural Research

Abstract Sociocultural developmental psychology can drive new directions in gadgetry science. We use autobiographical memory, a compound capacity incorporating episodic memory, as a case study. Autobiographical memory emerges late in development, supported by interactions with parents. Intervention research highlights the causal influence of these interactions, whereas cross-cultural research demonstrates culturally determined diversity. Different patterns of inheritance are discussed.

Successful Implicit Vocabulary Intervention for Three Cantonese-Speaking Toddlers: A Replicated Single-Case Design

2020 ◽  
Vol 63 (12) ◽  
pp. 4148-4161
Author(s):  
Christine S.-Y. Ng ◽  
Stephanie F. Stokes ◽  
Mary Alt
Keyword(s):  
Single Case ◽  
Cross Cultural ◽  
Neighborhood Density ◽  
Expressive Vocabulary ◽  
Single Case Design ◽  
Vocabulary Intervention ◽  
Phonological Neighborhood Density ◽  
Phonological Neighborhood ◽  
And Control ◽  
Case Design

Purpose We report on a replicated single-case design study that measured the feasibility of an expressive vocabulary intervention for three Cantonese-speaking toddlers with small expressive lexicons relative to their age. The aim was to assess the cross-cultural and cross-linguistic feasibility of an intervention method developed for English-speaking children. Method A nonconcurrent multiple-baseline design was used with four baseline data points and 16 intervention sessions per participant. The intervention design incorporated implicit learning principles, high treatment dosage, and control of the phonological neighborhood density of the stimuli. The children (24–39 months) attended 7–9 weeks of twice weekly input-based treatment in which no explicit verbal production was required from the child. Each target word was provided as input a minimum of 64 times in at least two intervention sessions. Treatment feasibility was measured by comparison of how many of the target and control words the child produced across the intervention period, and parent-reported expressive vocabulary checklists were completed for comparison of pre- and postintervention child spoken vocabulary size. An omnibus effect size for the treatment effect of the number of target and control words produced across time was calculated using Kendall's Tau. Results There was a significant treatment effect for target words learned in intervention relative to baselines, and all children produced significantly more target than control words across the intervention period. The effect of phonological neighborhood density on expressive word production could not be evaluated because two of the three children learned all target words. Conclusion The results provide cross-cultural evidence of the feasibility of a model of intervention that incorporated a high-dosage, cross-situational statistical learning paradigm to teach spoken word production to children with small expressive lexicons.

Employing Latino Value Orientations to Facilitate Success in Stuttering Treatment

2008 ◽  
Vol 18 (3) ◽  
pp. 111-118
Author(s):  
Lourdes Ramos-Heinrichs ◽  
Lynn Hansberry Mayo ◽  
Sandra Garzon
Keyword(s):  
Foreign Language ◽  
Therapeutic Relationship ◽  
Service Provider ◽  
Speech Therapy ◽  
Cross Cultural ◽  
Value Orientations ◽  
Collaborative Partnership ◽  
The Family ◽  
Therapy Services ◽  
Cultural Connections

Abstract Providing adequate speech therapy services to Latinos who stutter can present challenges that are not obvious to the practicing clinician. This article addresses cultural, religious, and foreign language concerns to the therapeutic relationship between the Latino client and the clinician. Suggestions are made for building cross-cultural connections with clients and incorporating the family into a collaborative partnership with the service provider.

Emotions and behaviour: Data from a cross-cultural recognition study

2003 ◽  
Vol 17 (6) ◽  
pp. 881-902 ◽  
Author(s):  
Nathan Consedine ◽  
Kenneth Strongman ◽  
Carol Magai
Keyword(s):  
Cross Cultural ◽  
Cultural Recognition ◽  
Behaviour Data
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