Family-supportive supervisor behaviors and employee turnover intention in the foodservice industry: does gender matter?

Purpose The restaurant industry is characterized by long hours, intense job demands and a lack of work-life balance. While a growing body of research has investigated methods for decreasing role conflict-related stress and strain in foodservice and hospitality employees, there is still little understanding of what supervisors can do to decrease work-life-related employee strain. This study aims to investigate how family-supportive supervisor behaviors (FSSB) influence employee emotional exhaustion (EE) and subsequent turnover intentions, as well as the role of gender in moderating these effects. Design/methodology/approach A survey-based design using a national panel of 226 foodservice employees was used to investigate the hypotheses developed in this paper. Findings Results indicated that FSSB decreased employee EE and subsequent turnover intentions. The authors also found that this relationship was stronger for female employees. Research limitations/implications The study provides insight into the role that employee gender may play in response to the perception of and reactions to FSSB. Women still shoulder a majority of home and non-work caring duties, and therefore, they may be more positively affected when supervisors engage in behaviors that allow for balancing work and non-work demands. Originality/value There is little hospitality or foodservice-focused research into the effects of FSSB, and little overall research that investigates the role that gender may play in shaping the beneficial effects of FSSB. Given that women make up a majority of foodservice employees in the USA, yet there is a lack of female representation at higher levels of organizations, the study provides insights into ways in which organizations and supervisors can improve female employees’ working experiences and potentially increase their retention.

Is it my job? Leaders' family-supportive role perceptions

PurposeDespite a burgeoning literature on family-supportive supervisor behaviors (FSSB), it is unclear whether supervisors view these behaviors as in-role or discretionary. We proposed a new cognitive motivational construct, FSSB role perceptions (FSSB-RP; that is the extent to which supervisors perceive FSSB as an expected part of their job) and evaluated it as a mediator of the relationship between supervisors' own work–family experiences and FSSB.Design/methodology/approachWe used an online survey of 245 US based supervisors.FindingsWe find that FSSB role perceptions is a unique but related construct to FSSB, and that approximately half of our sample of 245 supervisors either do not believe that FSSB is a part of their job or are unsure as to whether it is. Path analyses revealed that supervisors' own experiences of work–family conflict and enrichment are related to engaging in FSSB through role perceptions, especially when a reward system is in place that values FSSB.Practical implicationsThese results may influence the design, implementation and dissemination of leader family-supportive training programs.Originality/valueThe factors that drive supervisors to engage in FSSB are relatively unknown, yet this study suggests the novel construct of FSSB role perceptions and supervisors' own work–family experiences are important factors.

When workplace family-support is misallocated: effects of value congruence and fairness perceptions on supervisor family-support

To better manage our work demands and family demands, we often erect mental or physical ‘boundaries’ to help manage our experiences. However, preferences for preserving these boundaries differ across individuals (e.g., some individuals may prefer to segment work/family roles, while others may prefer to integrate these roles) and employees may not always have similar preferences/values as their supervisors. Applying a resource framework from the job demands-resources model (JD-R; Bakker & Demerouti, 2007), we explicate the process through which supervisor–employee value congruence reduces work–family conflict, when supervisors provide valuable emotional and instrumental resources through family-supportive supervisor behaviors (FSSB). Furthermore, we find evidence that supervisors can demonstrate adequate FSSB even when having incongruent values with employees by fairly allocating and individually tailoring family-support. With a diverse sample of 815 staff members from four southern US universities, we conduct mediation and moderation analyses to test our hypotheses.

Just like me: Effects of value congruence on work-family enrichment

Work-family enrichment (WFE), also known as positive spillover between work and family, often improves employees’ well-being, physical health, and performance. Our study explores a process through which employees experience higher WFE when maintaining congruent values with the organization and supervisor based on segmentation-integration boundary management strategies. Using a sample of 287 employees from diverse industries and employment settings across the U.S., the results indicated that value congruence between subordinates and their organization/supervisor both positively predicted work-to-family enrichment. Family-supportive supervisor behaviors significantly mediated the relationship. Supervisor/subordinate gender matching did not significantly moderate the value congruence-FSSB relationship. In studying these effects with PROCESS mediation analysis, we merge and extend three major bodies of literature on spillover theory, person-environment fit theory, and boundary theory to explicate the process through which WFE develops when having congruent segmentation styles at work.