ANALISIS KEPUASAN NASABAH ATAS PEMBIAYAAN BNI FLEKSI SYARIAH PADA PT. BANK BNI SYARIAH TANJUNGKARANG

PT. BNI of Fleksi Syariah Tanjungkarang represent financial institution with Moslem lawprinciple which born as one of the alternative financial institution form to fulfill certain societysegmentation which is viewer that bank flower represent collision to syariat Islam. The main objective ofthis research to know level satisfaction of client defrayal BNI Fleksi Syariah at PT. BNI of Fleksi SyariahTanjungkarang.Factors which influencing satisfaction of client PT. BNI of Fleksi Syariah which its handlingrequire to be given high priority by company because existence of assessed this factor of vitalimportance by client, but management not yet executed him according to desire of customerFactors or variable influencing satisfaction of client of PT. BNI Fleksi Syariah which need to bedefended, because in general mount its execution have as according to client expectation andimportance, so that can gratify client. Factors or variable influencing satisfaction of client of PT. BNI ofFleksi Syariah still assumed by less important its influence to customer, its executor by run of the millcompany. Implication in improving service system at PT. Bank of BNI Fleksi Syariah Tanjungkarangshall perform a training and education to entire/all its employees especially to increase ability ofemployees in the case of: Comments handle sigh of customer and ability comprehend desire ofcustomer.

How the Role of Risk Tolerance on Manage Satisfaction Level

Many major firms within the world, particularly in Indonesia, they contend to every different to allow best services as the way to achieve the goal of their main business. They need launched several programmes to enhance and commit for higher quality management by approach of listening their customers. In an exceedingly service surroundings, info on client response toward services is one in all the simplest key component of feedback that indicates whether good or not, the services meet into perception or even below expectation. Someday what we would like is simply assembling info from client and re-evaluation to actual system of performance report. Supported analysis and assesment, we would like change some parameters to satisfy into the client expectation that become their satisfaction. Since client satisfaction can bring United States into trust and commitment, that loyalty are going to be the the last word goal and bussiness can continue once more and once more, coincidental. To adjust some parameters appears straightforward however really all tough. To measure Perception and Expectation become Service Quality is tough, want observation from time to time to induce the best values, particularly to face risk factors like internal and external setting factors, Risk Management capability, IT capability, and IT-related business capability become Risk Response. To achieve the goal to produce Service Quality between Risk Factors and Risk Response, we have got to regulate Risk Tolerance to induce ideal worth and at an equivalent time manage service quality.

Employee empowerment in construction: an implementation model for process improvement

The business environment of construction organisations has undergone significant change over the last 50 years. As a result, construction management has had to respond to issues such as increasing levels of client expectation, globalisation of the construction economy, cut‐throat competition, and tight margins, plus the “inherent” obstacles to operating in the sector, such as separation of design and construction, fragmented production methods, adversarial relationships, and a reluctance to innovate and take up information technology. Furthermore, the problems of poor and unstructured training, multi‐tiered management systems, and poor communication provide less than optimal conditions for achieving high quality products in good time and to budget. One approach to addressing these issues is through the concept of employee empowerment. This paper presents an overview of the empowerment concept in the context of construction management, highlighting the hurdles, an implementation process, and achievable benefits.