Improving the Service Quality of Public Transit with Exclusive Bus Lanes: A Perspective from Passenger Satisfaction

Exclusive bus lanes have been widely regarded as an effective way to promote bus priority and improve the service quality, while they have not attracted more passengers to travel by bus in China. Also, more attention is usually paid to the infrastructure and facilities of exclusive bus lanes, but not much attention is paid to the passenger satisfaction of public transit with them. Therefore, this paper studies how to improve the service quality of public transit with exclusive bus lanes from a perspective of passenger satisfaction. A Structural Equation Model (SEM) was developed to investigate the mechanism of relationships between passenger satisfaction and the factors influencing the service quality of public transit with exclusive bus lanes. A total of 2087 respondents from Shanghai, China, participated in this study. Also, a comparison model of different groups using public transit including captive riders, choice riders, and captive by choice riders was established. Results show that passengers were dissatisfied with the current service of public transit with bus lanes, while they would prefer to take buses in the near future. In addition, travel environment, facilities, and convenience, rather than operational efficiency, had significant effects on passenger satisfaction. Through the comparison model, it was found that choice and captive by choice users might prefer public transit with bus lanes and captive users might be unable to bear the financial burden of private motorized travel. “Crowdedness in the buses on bus lanes during peak hours” especially for choice riders and “driving stability” especially for captive riders were the improvement direction for attracting more passengers to travel by bus. The results and the proposed policies of this study can benefit for the planning and operations of exclusive bus lanes in Shanghai and other similar cities around the world.

Tandem Design of Bus Priority Based on a Pre-Signal System

Giving buses priority is an important measure to improve the attractiveness of public transport and to reduce urban traffic congestion. Reducing bus service delays as much as possible will have a positive impact on urban traffic. Based on the pre-signal system, a bus at an intersection with a left-turn special phase is optimized by “tandem design”. The design model is applied to the entrance of an intersection to study the process of vehicle arrival and departure at the main signal and pre-signal, and to calculate and analyze the delay changes of buses, straight social vehicles (meaning vehicles other than those required to be open to traffic) and left-turn vehicles before and after the adoption of “tandem design”. The results show that when the vehicle capacity at the intersection is saturated, the delays to buses and the delays of left-turn vehicles will be significantly reduced once the “tandem design” is adopted at the entrance of a cross intersection with a special left-turn phase. However, it has little effect on the delay of straight-on vehicles; with this system, the total delay experienced by straight vehicles will be reduced to one cycle.

Bus Rapid Transit System Introduction in Johor Bahru: A Simulation-Based Assessment

Bus rapid transit (BRT) is one of the strategies to promote improvements in urban mobility. In this study, BRT scenarios, which integrate exclusive bus lanes and bus priority signal control in mixed traffic scenarios, were modelled using a VISSIM microsimulation. Three scenarios of BRT were modelled to represent 16:84, 38:62 and 54:46 modal splits between public transport and private vehicles. It was found that Scenario 4 (the 54:46 scenario) offers better benefits in terms of delay time saving and economic benefits. In general, it was found that the BRT system enhances the functioning of the transport system and provides people with faster and better mobility facilities, resulting in attractive social and economic benefits, especially on a higher modal split of public transport. It is regarded as one strategy to alleviate traffic congestion and reduce dependency on private vehicles. The finding of this study provides an insight on the effective concept of the BRT system, which may promote the dissemination of an urban mobility solution in the city. The results can help policymakers and local authorities in the management of a transport network in order to ensure reliable and sustainable transport.