Medical Office Management
Latest Publications

TOTAL DOCUMENTS

11

(FIVE YEARS 0)

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0

(FIVE YEARS 0)

Published By Springer International Publishing

9783319138862, 9783319138879

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Professional Image and Client Perception

Medical Office Management ◽

10.1007/978-3-319-13887-9_10 ◽

2016 ◽

pp. 137-145

Author(s):

Márcia R. F. Campiolo

Keyword(s):

Professional Image

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The World Today: Understanding How the Client Arrived to the Current Profile

Medical Office Management ◽

10.1007/978-3-319-13887-9_2 ◽

2016 ◽

pp. 3-11

Author(s):

Márcia R. F. Campiolo

Keyword(s):

Current Profile ◽

World Today ◽

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Pearls of Wisdom in Customer Service: Real-Life Stories

Medical Office Management ◽

10.1007/978-3-319-13887-9_11 ◽

2016 ◽

pp. 147-158

Author(s):

Márcia R. F. Campiolo

Keyword(s):

Customer Service ◽

Life Stories ◽

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Introduction

Medical Office Management ◽

10.1007/978-3-319-13887-9_1 ◽

2016 ◽

pp. 1-1

Author(s):

Márcia R. F. Campiolo

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Managing the Client’s Time Perception

Medical Office Management ◽

10.1007/978-3-319-13887-9_9 ◽

2016 ◽

pp. 123-136

Author(s):

Márcia R. F. Campiolo

Keyword(s):

Time Perception

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The Process of Communicating with the Client

Medical Office Management ◽

10.1007/978-3-319-13887-9_8 ◽

2016 ◽

pp. 105-122

Author(s):

Márcia R. F. Campiolo

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Basic Areas of Customer Service in Medical Clinics

Medical Office Management ◽

10.1007/978-3-319-13887-9_7 ◽

2016 ◽

pp. 85-104

Author(s):

Márcia R. F. Campiolo

Keyword(s):

Customer Service ◽

Medical Clinics

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The Preparation of the Clinic’s Staff

Medical Office Management ◽

10.1007/978-3-319-13887-9_6 ◽

2016 ◽

pp. 61-84

Author(s):

Márcia R. F. Campiolo

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Selecting New Members for the Clinic’s Staff: The Search for New Talents

Medical Office Management ◽

10.1007/978-3-319-13887-9_5 ◽

2016 ◽

pp. 41-59

Author(s):

Márcia R. F. Campiolo

Keyword(s):

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Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship

Medical Office Management ◽

10.1007/978-3-319-13887-9_4 ◽

2016 ◽

pp. 35-40

Author(s):

Márcia R. F. Campiolo

Keyword(s):

Customer Loyalty ◽

Stable Relationship

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